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Listening skills
This document discusses listening as an important communication skill. It defines listening as receiving, constructing meaning from, and responding to spoken messages. Effective communication requires both speaking and listening skills. Some key benefits of listening mentioned include improving relationships, knowledge, understanding, and results. The document outlines common misconceptions about listening and describes the listening process. It also discusses different types of listening like passive, informative, relationship-focused, appreciative, and critical listening. The document provides tips on improving listening skills and identifies barriers that can deter effective listening.
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Listening skills
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- 2. Mohammad KaShif Ali TextileEngineering (2013-17) NTU,Pakistan [email protected]
- 3. “They call methe Speaker, but they really ought to call me the Listener.” Dennis Hastert Speaker of the U.S. House of Representative
- 4. What is listening? • Listeningis the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention • Effective communication is 2-way • depends on speaking and listening
- 5. Why listening skillis important? • Improves relationships • Improves our knowledge • Improves our understanding • Prevents problems • Saves time and energy • Can save money • Leads to better results Listening is the most powerful form of acknowledgment …a way of saying, “You are important.”
- 6. Common Conceptions About Listening • Listening& Hearing are same • Listening is a natural process • Listening does not require effort • All listeners receive the same message • Smarter people are better listeners • Listening improves with age • Good readers are good listeners
- 7. Process of Listening HearingAttending Understanding Responding Remembering
- 8. Facts • We listen at125-250 wpm, think at 1000-3000 wpm • 75% of the time we are distracted, preoccupied or forgetful • 20% of the time, we remember what we hear • 100% of the people think listening is a top skill for success • Less than 2% of people have had formal education with listening
- 9. Faulty Listening Behaviours • PseudoListening ---- Pretentious • Selective Listening ---- Responding at one’s will • Defensive Listening ---- Touching, Aggressive, Egoist • Ambushing ---- Listening to attack only • Insensitive Listening ---- Passive; Non-interactive • Stage Hogging ---- Conversational Narcissist
- 10. Hearing vs Listening Toperceive sound via the ear
- 11. Listening leads tolearning • To concentrate on hearing something; heed or pay attention to • Collins English Dictionary
- 12. Hearing vs listening • Hearing:Listening: • Physical process Physical & mental process • Natural Learned process • Passive Active, Skill • Subconscious Conscious
- 13. Ways to improvelistening • Here are 7 strategies and suggestions to help you improve your listening skills. • 1.) Increase your listening span: • Try to resist the temptation to interrupt. • Make sure the speaker has had a complete chance to make his or her point before you speak. • If you don't get the whole message, ask the speaker to repeat what they said.
- 14. Ways to improvelistening • 2.) Take time to listen: • Don't put obvious limitations on your listening time - the speaker will feel rushed. • 3.) Listen between the lines: • Don't just listen to what is being said. • Try to understand the attitudes, needs and motives behind the words.
- 15. Ways cont.. • 4.) Giveyour full attention: • Nodding or interjecting occasionally to clarify a point lets the speaker know you are interested. • If the speaker pauses briefly, don't rush to fill the silence. • Use open-ended questions to encourage elaboration.
- 16. Ways cont… • 5.) Restatethe message: • When you are sure that the speaker has finished, restate the main points. • This is a good organizing strategy for you. • It also gives the speaker assurance that the message has been received.
- 17. Ways cont… • 6.) Listenfor ideas as well as facts: • A good listener makes an effort to understand what the facts add up to. • 7.) Don't monopolize: • Resist the urge to dominate a situation or to feel that you know everything about a situation. • Be open to new ideas and allow the speaker to have his or her say.
- 18. Types of Listening • PassiveListening • Informative Listening • Relationship Listening • Appreciative Listening • Critical Listening
- 19. Passive listening • The physicalpresence and mental absence of the listener is called passive listening • Just hearing
- 20. Informative listening • The situationwhere the primary concern of the listener is to understand the message • Listening to lectures, briefings, reports, speeches, instructions, etc. • The meanings the listener assigned tends to be as close as possible to that which sender intended • Vocabulary • Concentration • Memory
- 21. Relationship listening • To helpan individual or improve relationship between people • Also referred to as Therapeutic listening • Attending • Supporting • Empathizing
- 22. Appreciative listening • The responseof the listener, not the source of the message • The same thing could provide different response for different listeners • Usually includes music for enjoyment, speakers for their style, or for some personal interest • Presentation • Previous experience
- 23. Discriminative listening Hearing Ability Awarenessof Sound Structure Integration of non-verbal cues
- 24. Critical listening • The abilityto judge others through listening • The deception of words could be evaluated • The reliability and authenticity could be interpreted and analyzed • It is needed everywhere around us
- 25. Good vs Badlistener
- 26. A good listenerA bad listener Looks at the person speaking Always writing and taking notes Reacts responsively Is unresponsive Pays close attention to others Is inattentive Does not interrupt the speaker Always interrupts; Keeps finishing the speaker’s sentences Is sensitive to the speaker Makes moral judgments Does not rush at the speaker Jumps to conclusions Asks appropriate questions Changes the subject Is emotionally controlled Can’t control emotions; impatient Has no hidden agenda Fidgets (moving restlessly) nervously
- 27. Deterrents to thelistening process
- 28. Deterrents Results Lack ofinterest Unable to concentrate The ego basic communication block Unable to accept speaker’s view Involvement with the self Unable to listen
- 29. Deterrents Results Fear Unableto concentrate Preconceived ideas and notions Closed minds The familiarity trap Assured of self Stress… negative impact hyper tense
- 30. Barriers • Environmental barriers • Physiological barriers • Psychologicalbarriers • Selective Listening • Negative Listening Attitudes • Personal Reactions • Poor Motivation
- 31. • Thank you forlistening! • Any questions?