Living and Breathing the Social Workplace

Living and Breathing the Social Workplace

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  Living and Breathingthe Social Workplace Michael A. Brown, PMP Daniel Kraft JPMorgan Chase NewsGator @MikeAaronBrown @DanielKraft Produced by: Supported by:
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  Key topics andtake-aways • What do we mean by „social‟ or „emergent‟ collaboration? • What are “social collaboration” or “emergent collaboration” systems? • Why do they work? • Why do emergent collaboration platforms help solve the problem? • Some critical success factors to consider SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Think about howyou solve problems today Where should I dine Why? tonight? • Wisdom of the crowds What TV • Expertise from the source should I purchase? • Trust • Speed Which hotel has the best view? SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  The drive behindinternal social collaboration • An engaged workforce • Faster response + = • Effective collaboration • Better communications Concepts and power of The expertise and knowledge of External social software your internal workforce Social Enterprise SHARE The SharePoint Conference for Business Users
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  Survival of theSocial Network of Hands Productivity4 Time4 @MikeAaronBrown @DanielKraft
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  Survival of theSocial Network of Minds Network of Hands Productivity4 Time4 @MikeAaronBrown @DanielKraft
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  Survival of theSocial Network of Hearts Network of Minds Network of Hands Productivity4 Time4 @MikeAaronBrown @DanielKraft
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  Example: Financial Services 13% Product Development 2% Operations & Distribution 24% Marketing & Sales 26% Customer Services 5% Business Support Functions 70% SHARE The SharePoint Conference for Business Users Slide 8 @MikeAaronBrown @DanielKraft
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  Let‘s have somefun 100m Professional Services 11.3m 100m Consumer Packaged Goods 7.7m 100m Financial Services 6.4m 100m Manufacturing 5.3m SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Putting „social‟ intoperspective • “Collaboration” is nothing new • Volume of information grows exponentially • Access to that information becomes easier and cheaper • Systems move from transactional to„systems of engagement’ SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Systems of recordbecoming systems of engagement * John Mancini – AIIM (Association for Information and Image Management) SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  What do wemean by „social‟ collaboration? • Social collaboration inside the company ≠ “Facebook for the Corporation!” • Instead, social collaboration IS: • New modes of communication • More real-time collaboration • Pull vs. Push („Subscribe to content‟) • Implicit and explicit knowledge – both content and content providers • Breaking down traditional silos within the corporation SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Why have theseplatforms become so powerful? Challenges Opportunities • Globalization – business expansion, outsourcing, etc. • Collaboration or communication is more natural and fluid (conversation threads, micro-blogging, tagging • Mergers & Acquisitions impacting „corporate culture‟ content) and knowledge transfer • Access to knowledge is made easier through expert • Speed to market search, robust user profiles and communities of • The “consumerization of IT” – „power to the people‟ practice • Siloed business units • Silos break down as employees begin to collaborate with people they may never have met before • Knowledge retention issues • Employees become more engaged in helping one • Mobile work force another solve problems and innovate solutions • Mobile access to internal collaboration systems leverage the concepts of Facebook or Twitter in their simplicity and power (profiles, communities, activity streams, micro-blogging, etc.) SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Some real worldexamples • Corporate recruiters come together to share requirements & candidates • Lines of business across the country share best practices, updates on new government regulations and rulings, and presentation materials • Software application users come together and help one another with problem-solving solutions, sample sites and information on product upgrades and features SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Why are internalsocial platforms so powerful? • Internal social platforms break down silos quickly • They level the playing field, flatting traditional corporate hierarchies • “Expertise” bubbles up quickly • People feel engaged and connected, leading to better productivity and willingness to help solve a problem SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft
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  Key takeaways • Internal social collaboration is not necessarily about creating “Facebook” for the company. It‟s more about: • Creating systems of engagement • Breaking down traditional silos and barriers to communication • Encouraging collaboration and communication • When considering an internal social collaboration platform: • Understand where the communication pain points are in your company • Ensure both bottom-up and top-down participation • Identify use cases or business processes that could be enhanced • Critical mass matters! Social for 20 is not like social for 200,000 SHARE The SharePoint Conference for Business Users @MikeAaronBrown @DanielKraft