Case Study: LogMeIn Central Empowering Clevespace Interactive with IT automation

Case Study: LogMeIn Central Empowering Clevespace Interactive with IT automation

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  0© 2015, LogMeIn,Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY LogMeIn Central Empowering Clevespace Interactive with IT automation
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  Ohio-based technology outsourcer and managed service providerimproves business productivity by 6x thanks to LogMeIn Central LogMeIn Central has many use cases and has been really great on all fronts for our business. We love the insight it can provide administrators and rely on the automation so we can focus on qualitative analysis and strategy with our clients” Daniel Toth, Director of Remote Support Services Clevespace Interactive “
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  2© 2015, LogMeIn,Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Challenge Automating Processes To do more with less time Consistency Of work Across technicians Customer Relationships Versus a focus on break-fix tasks
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  3© 2015, LogMeIn,Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Solution Advanced features like One2Many automatically pushes out patch updates and Anti-Virus, eliminating human error. One2Many Automated Management Alerts automate notifications and provide real-time insight to technicians to stop problems before they start. Alerts Reporting provides CPU usage insight and gives a consistent view into what non-admins are installing, ensuring clients stay compliant with software licensing Reporting
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  4© 2015, LogMeIn,Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY Results: Business Productivity 6xImprovement in productivity 120Endpoints updated On Patch Tuesday vs. 20-30 per night 0Onsite visits required for simple software updates <1 dayFor Windows XP updates vs. 2 days at three locations
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  5© 2015, LogMeIn,Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY Central allows for consistency and quality regardless of which technician is working on a client and increases flexibility across the business.
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  Results: Customer- Centric Opportunity Reduces volume of support calls Decreases unneededonsite visits Team shifts focus to higher value tasks And explores strategy and business processes with clients
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  FOR MORE INFORMATIONVISIT: WWW.LOGMEIN.COM