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![Resource Alert! Jeff Patton http://www.agileproductdesign.com Anyone at Jeff’s session yesterday? http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html “ [Prototype] only needs to be good enough to understand, to learn, to communicate quickly with our co-workers, then it can be thrown away. ”](https://image.slidesharecdn.com/makestuffpeoplecanuse-agile2010-100901195616-phpapp01/75/Make-Stuff-People-Can-Use-Agile-Alliance-2010-64-2048.jpg)
Uploaded bySamantha Starmer
Make Stuff People Can Use - Agile Alliance 2010
The document discusses how to incorporate user experience (UX) design principles into agile development processes. It recommends conducting quick user interviews to understand user needs, creating low-fidelity prototypes to test early with users, and iterating the prototypes based on user feedback to refine the design. Conducting rapid and frequent user testing is important to iteratively improve the design and ensure it meets user needs. Adopting an agile mindset of frequent collaboration, iteration and user feedback is key for meaningful UX work.
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Make Stuff People Can Use - Agile Alliance 2010
- 1. Make Stuff PeopleCan Use Samantha Starmer Agile Alliance 2010 @samanthastarmer
- 2. me 12+ yearsUX related work for places like Amazon, Microsoft – various agile experiences Teach at University of Washington Currently lead UX/IA/IxD teams at REI We just started working agile
- 3. More importantly –our QA, PM & Dev Managers. They make the partnership work…
- 4. Interactive session –want to run away? Why Agile UX is Meaningless without an Agile Attitude Why Agile UX is Meaningless without an Agile Attitude http://www.flickr.com/photos/ppowers/343448083
- 5. Blow pops =fun http://www.flickr.com/photos/iandeth/2458474034/
- 6. Let’s talk aboutOklahoma for a minute http://www.flickr.com/photos/auvet/824432212/
- 7. The farmer andthe cowman should be friends http://www.flickr.com/photos/jonmcgovern/4051771059
- 8. UX and Agile should be friends http://www.flickr.com/photos/jonmcgovern/4051771059
- 9. “ Agile developmentis an interesting approach from a UX perspective for two reasons…it contrasts sharply with the way many – perhaps most – ux designers work” http://www.uxmatters.com/mt/archives/2009/10/can-ux-be-agile.php
- 10. UX’ers are peopletoo… As are designers, researchers, etc. All have specific backgrounds, tools, expertise Each background and expertise adds value Best situation is when we can all collaborate
- 11. Who works witha UX team/person? http://www.flickr.com/photos/bpbp/3211400549 Who IS a UX person?
- 12.
- 13. I hope Idon’t get in trouble with the UX police…
- 14. But if youdon’t have UX experts available, you can still be an active user advocate and use user centered design principles.
- 15. “ There isa direct correlation between long term profitability and enriching the customer experience.” Robert Antall, CEO Lake West Group Quote from Internet Retailer conference, June 10, 2008 http://www.flickr.com/photos/tracy_olson/61056391/sizes/m/in/photostream/
- 16. “ In Agiledevelopment, the whole team must accept responsibility for the quality of the user experience.” http://agile2010.agilealliance.org/ui.html
- 17.
- 18. Understanding users Doesn’t always require heavy research Can gain value even without UX experts … but use them if you have them Can happen at all parts of a project and within each sprint/iteration Functional is now table stakes
- 19.
- 20.
- 21. Shoot for ‘surpriseand delight’
- 22.
- 23. How can weunderstand users? http:// www.flickr.com/photos/carlcoxstudios/4335795974
- 24. Lots of methodsUser Interviews Search Logs Help Usage Feedback Pathing Analysis Surveys Web Analytics Focus Groups Focus Groups Contextual Interviews Card Sorts Structured Journaling Follow Along Prototype Tests Some easier to integrate with Agile
- 25. User Interviews SearchLogs Help Usage Feedback Pathing Analysis Surveys Web Analytics Focus Groups Focus Groups Contextual Interviews Card Sorts Structured Journaling Follow Along Prototype Testing Today we will discuss…
- 26.
- 27. User Interviews Nota survey Not a usability test Often structured questions, but room for conversation Best with actual target users, but can gain some benefit with friends and family 5 minutes is better than nothing Can even do remotely
- 28. Resource Alert! NateBolt & Tony Tulathimutte Remote Research Book (Follow @rosenfeldmedia for discounts and other offerings)
- 29.
- 30.
- 31. User Interviews Whatis their desired end result? What problem are they trying to solve ? What benefit are they trying to gain ? What impediments stand in their way? Time? Access? Technology confusion? What do they expect out of the software/website/app?
- 32.
- 33. Mental Models Fromcognitive science Users’ thought process of how something works/how they expect it to work Helps us know why people do what they do Based on experiences , perceptions, etc. Can think about in aggregate , e.g. using personas, archetypal users
- 34. “ Eating out ” What do you picture?
- 35. Drive through? Buffetexample from http://www.boxesandarrows.com/view/whats_your_idea_of_a_mental_model_ http://www.flickr.com/photos/skidder/415221262
- 36. Take what youwant? http://www.flickr.com/photos/skidder/415221262
- 37. Order from awaiter? http://www.flickr.com/photos/atsuke/4567514302
- 38. Resource Alert! IndiYoung Mental Model Book "Lightening Quick" Mental Model Method http://www.rosenfeldmedia.com/books/mentalmodels/blog/the_lightening_quick_method
- 39. Now comes thefun part…
- 40. Raise your handif you have kids or grandkids under the age of 12… http://www.flickr.com/photos/kymberlyanne/2687290741/
- 41. For our volunteerswho are now Users…
- 42. http://www.flickr.com/photos/lifeasart/252202212 Musical ChairsAt least one ‘user’ per table
- 43. We’re going tothe Magic Kingdom! http://www.flickr.com/photos/paulbeattie/4672692465/
- 44.
- 45. Start with UserInterviews
- 46.
- 47. Recording is helpful Notes are better than nothing http://www.flickr.com/photos/maistora/4338941962
- 48. Use Active Listening e.g. “Tell me more about that…”
- 49. Avoid leading questions e.g. Would you use GPS to find restaurants? http://www.flickr.com/photos/photosdetibo/3007056175/
- 50. Don’t judge e.g. You wouldn’t go on Pirates of the Caribbean?! http://www.flickr.com/photos/18796746@N05/4272817915/
- 51. Some possible questions…How would you normally prepare for this type of family activity? What do you want to get out of your Magic Kingdom experience? What types of activities will your kids want to do? What would keep you and your family from having a good time? http://www.flickr.com/photos/paulbeattie/4672692465/
- 52.
- 53. Some possible questions…How would you normally prepare for this type of family activity? What do you want to get out of your Magic Kingdom experience? What types of activities will your kids want to do? What would keep you and your family from having a good time? http://www.flickr.com/photos/paulbeattie/4672692465/
- 54. How was it?What worked? What didn’t work? What are your users’ needs?
- 55. Your users’ needs?Need Need Need Need Need http://www.flickr.com/photos/paulbeattie/4672692465/
- 56. Next up –create Prototypes
- 57. Prototypes Visual representation or model of site/product Can begin in parallel with user stories Assists with early identification of issues Various fidelities – ‘just good enough ’ Good for testing mental models, usability Try rapid iterations with users via RITE - Rapid Iterative Testing and Evaluation Can iterate in chunks according to backlog Can test existing product for baseline IMT 589D: IA Summer Institute
- 58. IMT 589D: IA Summer Institute http://www.alistapart.com/articles/paperprototyping Paper Prototyping
- 59. Rodolphe Courtier http://www.flickr.com/photos/rcourtie/3500123702/For mobile (and software) too!
- 60.
- 61. Can be digital– best for designs with heavy interaction (we used Axure)
- 62.
- 63. Resource Alert! ToddZaki Warfel Prototyping Book (see Todd’s session tomorrow at 9am) Many other resources, e.g. http://muiomuio.com/web-design/web-prototyping-sketching http://www.alistapart.com/articles/paperprototyping
- 64. Resource Alert! JeffPatton http://www.agileproductdesign.com Anyone at Jeff’s session yesterday? http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html “ [Prototype] only needs to be good enough to understand, to learn, to communicate quickly with our co-workers, then it can be thrown away. ”
- 65. More fun… (here’sthe time to unwrap your blowpop)
- 66. Remember your users’needs? Need Need Need Need Need http://www.flickr.com/photos/paulbeattie/4672692465/
- 67.
- 68.
- 69.
- 70. Think about FLOWhttp://www.flickr.com/photos/duxcarvajal/3739301954
- 71. Okay to makeit ‘super sized’ http://www.flickr.com/photos/arimoore/11228118
- 72. No right (orwrong) answers
- 73.
- 74.
- 75.
- 76. Evaluate Paul Downey:http://www.flickr.com/photos/psd/2247745929/
- 77. Remember your users’needs? Need Need Need Need Need http://www.flickr.com/photos/paulbeattie/4672692465/
- 78. http://www.flickr.com/photos/sugarpond/3016905349 Needs becomea (small) story – a task you ask the user to do
- 79. Create your 5tasks Organize your screens about 5 min http://www.flickr.com/photos/wwarby/3296379139
- 80. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairsagain Users return to interview table
- 81. Evaluate the PrototypeCheck in with the users Ask them to do a task (based on previously established user goals/needs) Good way to test your user stories Best if participants ‘ think aloud ’ Be quiet!! Have a note taker or video tape Can also do remotely Can change on the fly and try again!
- 82.
- 83. How was it?What worked? What didn’t work? Any challenged assumptions?
- 84.
- 85.
- 86. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairsonce more Users to a new table
- 87. Evaluate again PaulDowney: http://www.flickr.com/photos/psd/2247745929/
- 88. How was it?What worked? What didn’t work? What was new?
- 89. When to stopiterating? http://www.flickr.com/photos/topher76/255435020
- 90. Summary Work withUX when possible/available Learn about your users through user interviews Start with their general needs and goals Try RITE testing with prototypes – various fidelity If you have existing product, try mini usability tests to get a baseline Iterate as your sprint allows and/or until most of the kinks are worked out Add other tricky bits to backlog Keep talking to users! IMT 589D: IA Summer Institute
- 91. Resource Alert! AndersRamsay Book coming 2011 via rosenfeldmedia.com Why Agile UX is Meaningless without an Agile Attitude http://www.andersramsay.com
- 92.
Editor's Notes
- #5 This is an interactive session – do you want to run away yet? Now is the time to do it.
- #6 This is why we have blow pops on all of the desks – so because we are going to have fun being interactive. Remember recess?
- #8 ‘Why Oklahoma?’ you ask - do you remember the musical? There is a song in there about how the farmer and the cowman should be friends. Who knew they weren’t?!
- #9 Really, User experience and Agile should be friends. Both put the customer and their needs at the center of their thinking. Why can’t we be friends?
- #12 Audience question – prizes!
- #17 Agile conference picture
- #20 Lovely white beach, isn’t it? I was looking forward to sitting in the sun for a bit and then jumping in the water.
- #21 I guess not.
- #22 The ‘shake’ function may not seem that exciting any more, but it definitely brought surprise and delight when it first came out.
- #23 This simple offer from the hotel (which even saves them money) surprised and delighted me! My user profile was excited to get money back for not having someone make my bed (which I am happy to do myself anyway)
- #24 Okay, so how do we understand users?
- #31 User interviews are helpful in understanding users’ goals
- #42 Picture of $5
- #62 We used RITE methodology to test this new product finder functionality
- #63 We’re lucky – since we have a brick and mortar presence, we are able to talk to users regularly. In fact, we do some sort of test or research almost once a week!
- #71 Picture of water slide? Not a pile of features.