Making a complaint
- 1. Making a complaint Conversation
- 2. Accepting / delaying / rejecting Making a complaint the complaint • Excuse me, I’m sorry to trouble you, • Oh, I’m sorry about that. but…. • I can’t tell you how sorry I am • I’m afraid I have to make a • I’m so sorry, I didn’t realize complaint. • I just don’t know how to say. • Excuse me, I’m afraid… • Excuse me, there seems to be something wrong with… • I wonder if you could help me….. • I suggest you leave it with us and we’ll see what we can do. • I’m afraid we can’t help you at the moment. • Do you think I could get a refund/ • Could you leave your contact phone new... / different... number and address? We will contact • I want to speak with the manager. you soon. • Well, I’m afraid there is nothing we can do about it actually. • Well, I’m afraid there isn’t much we can do about it.
- 3. Conversation A: Excuse me, I’m sorry to trouble you, but I asked for a non-smoking room and you have given me a smoking room. B: Oh, I’m really sorry about that. A: Do you think I could get a non-smoking room? B: I can’t tell you how sorry I am, but we do not have any non-smoking rooms available at the moment. A: Then I want to speak with the manager, please. B: Immediately, sir.