Managed Services Seminar Presentation

DP Solutions
IT Update and
Confidence-Plus
Managed Network Services

Who is DP Solutions?
• DP Solutions is a 38 year old business solutions
provider offering IT solutions through:
 Systems networking and support
 Backup and Disaster Recovery
 Application hosting
 Hardware/software products
• Clients range from small businesses to Fortune 500
• Headquartered in Columbia, MD

2 © 2009 DP Solutions

DP Solutions -
Your Virtual IT Department
 Acting CIO
 Plan IT and Communications needs
• Match business needs to IT requirements
• Evaluate and recommend alternatives
 Implement solutions
 Manage computers and network
• Performance, reliability and availability
• Security, backup and DR contingency
 A single contact for all IT and related vendors

DP SOLUTIONS’
Computer and Network Services
• Network audits, design, integration, and
implementation
– LAN, WAN, Fixed and Wireless
– Internet/Intranet
– Telephony integration
• Break Fix and Managed Service support plans
• Equipment and software procurement (servers,
computers, peripherals and software)


DP SOLUTIONS’
Computer and Network Services
• Certified Network Technicians
• BlackBerry, Microsoft, VMware, Citrix, and
Double Take Software Experts
• Windows and Mac
• Responsive Help Desk
• Competitive Equipment Pricing (Dell, HP &
Juniper)
• Emergency Service 24x7

What are your IT issues?
• What support is missing or lacking from your current
provider or staff?
• Is your IT staff getting bogged down with day to day
repairs and not helping to advance the organization’s
mission?
• Do you have remote locations that are difficult to support?
• What services do you need to retain in-house?
• What are the day to day support issues?
• Is the current IT infrastructure effective? Is it meeting your
business needs?
• How can proactive support and a help desk make your
business run more smoothly?


DP SOLUTIONS’
Computer and Network Service Options
• Hourly – Pay as you go
• Retainer – Volume purchase of remote and on site
service hours
– Pay up front
– Discount breaks at various dollar levels
• Confidence-Plus Managed Services Plans
• Confidence-Plus Silver
• Confidence-Plus Gold
• Confidence-Plus Platinum


DP SOLUTIONS’
Confidence-Plus Benefits
• Keep your computers and network running efficiently and
problem free, without the expense of full-time IT staff.
• Eliminate most problems before they arise.
• Reduce extensive computer and network down-time, lost
data, and related disruptions in staff productivity, sales,
cash flow, production, and customer service.
• Keep your spending for computer network support at a
fixed cost.
• Allow internal staff to focus on business issues.
• Improve ROI and lower total cost of IT investments.


Confidence-Plus Silver
Includes:
– Remote monitoring of critical services
– Unlimited patch management
– Virus definition updates
– Spam and virus filtering
– Monthly Executive Summary Report
– Access to Remote Help Desk
– Online Client Portal
Requires Minimum Retainer purchase of $4,000

Confidence-Plus Gold
SMB - Best Buy!
The Confidence-Plus Gold service plan includes all the
features of Silver plus:
– Unlimited break fix service
– Unlimited Help Desk
– Quarterly IT Status review meetings

Add valuable DP SOLUTIONS services to Confidence-
Plus Gold or Silver Plans for an additional fee:
– Automated, server image remote back up services
– Disaster Recovery service
– Management and coordination of other vendors
– Consulting, application development, and hosting services


Confidence-Plus Platinum
Fully Outsourced IT Management
• Includes all of these services…
– Automated, server image remote back up services
– Disaster Recovery Service
– Management and coordination of other vendors
– Consulting, application development, and hosting
services
– Communications and carrier services
• Completely replaces internal IT staff


Network Audit is the first step
• Determines suitability for •Active directory/file
replication service
•Firewall configuration &
Firewall firmware status
pro-active support configuration •Review mission critical
•DNS configuration applications availability and
• Pinpoints exposure or risk •Email configuration including data security requirements
Internet domain configuration •Review company policies on
– potential lapses in •Microsoft Office versions and information security:
•Password administration
security compatibility issues
•Server hardware capacity, •Virus software status and
– data backup utilization and performance
•Backup system configuration
configuration
•E-mail usage and archiving
– maintenance lapses and functionality
•Networking infrastructure
•Storage of company
confidential information
– power outages; configuration/equipment
•Server and workstation patch
•Physical environment review:
Network Connections &
system down-time and service pack status Server storage and location
•Terminal services/Citrix •Environmental
• Identifies areas for configuration considerations for servers,
•Inter-office network routers, firewalls & switches
improvement connectivity •Wireless access setup and
•Internet and remote access security
configuration


Audit Deliverables
• Meeting to present a
detailed report of our
findings.
• Estimate for correcting
any existing configuration
and hardware issues.
• Inventory report of current
server and workstation
hardware and software.
• Optional network
improvement
recommendations.


DPS Customer Portal - Main Screen


DPS Customer Portal – Ticket Detail


What can go wrong?
• Deleted files
• Corrupted database
• Virus or hacker attack
• Disk crash
• Server crash
• Local/regional disaster


Recovery
• How quickly?
• How long can you be without IT resources?
• Paper based backup?
• Lost revenue? Fines?
• Lost customer confidence?
• How much revenue do you generate per
hour?


Server Image Backup Service
• Server image includes data and software
• Daily, weekly, monthly backups stored at
customer site, updated every 15 minutes
• Off-site backup archive automatically updated
nightly at a secure location.
• Recovery measured in hours, not days.
• Fully managed by DP SOLUTIONS
Included in Confidence-Plus Platinum service – also
available to other customers.

Server Image Backup Process
VM Host with Two Servers
SBS Server Terminal Server

NAS Backup Device

Server
Images

Internet

Local PC LAN

Firewall

Current
Server
Images
Provides Backup and Copy

Disaster Recovery! Remote Datacenter

Local Printers


Disaster Recovery Service
• Should an event render your critical computer networks
unusable
– Re-establish and access your computing environment
from DP SOLUTIONS’ Data Center
– Securely connect to DP SOLUTIONS via any computer
with internet access.
– Backup recovery test performed two times each year.

Notes:
1. Included in Confidence-Plus Platinum service, also available for other
customers
2. Requires Server Image Backup service


Confidence-Plus Services
Summary
• Managed Network Services and Hosting Services will:
– Increase your computer and network performance and reliability
– Minimize down time
– Provide responsive user support, and 24X7 emergency service
– Provide Technology Planning matching IT investments to your
business needs
– Support your IT projects
• You will:
– Have better peace of mind – because your computer network is
secure, up-to-date, and running reliably
– Have more time to focus on your business
– Enable your people to achieve higher levels of productivity
– Provide your customers greater levels of satisfaction
– Control IT costs and increase ROI

Cloud Computing

What is it?

Application Hosting
• Use someone else’s infrastructure to run
your applications
– Fast implementation
– Virtualized servers
– Outsourced Help Desk
– Upgrades included
• Reduced TCO


Considerations
• Sufficient bandwidth for performance
• Minimal customizations
• Desktops still fragile
• Security
• User training


Property Management Company
Hosted Accounting Ap DPS Hosted Servers
Internet
Point to Point
VPN 3 Terminal
Servers
Firewall

Email
20 HQ Users Server

Single User
Office Multi-User File and
100 Users RDP
Office Residents Share Point
Print RDP Internet Server
Print Office
Smart Terminals Print
Standard Image

25 25 © 2009 DP Solutions

Next Steps

Contact DP Solutions Sales to
schedule a network review at
your company

410 720 3300


Managed Services Seminar Presentation

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