Management Information System Types
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This document defines e-business and e-commerce, and discusses their roles in business. E-business refers to using digital technology and the internet to execute major business processes within a company and with external partners. E-commerce is the part of e-business that deals with buying, selling, marketing and servicing products/services online. The document also discusses internet, intranets and extranets, and different types of information systems used in business like transaction processing systems and management information systems. It covers challenges in information system management and development like changing requirements and lack of user input, and discusses ensuring ethical and responsible use of information technology.
Management Information System Types
- 2. Definition: The use of Internet technologies to work and empower business processes, electronic commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders. An online exchange of value. E-business refers to the use of digital technology and the internet to execute the major business processes in the enterprise. E-business includes activities for internal management of the firm and for coordination with suppliers and other business partners.
- 3. Definition of e-commerce: E-commerce is the part of e-business that deal with the buying, selling, marketing, and servicing of products and services , and information over a variety of computer networks This includes advertising, sales, customer support on WWW, Internet security, payment mechanisms Example: ◦ e-commerce system include Internet for online transactions, ◦ Extranet for access of inventory DB by large customers ◦ Corporate intranets by sales rep. to access customer records for CRM
- 4. Roles of e-Business in BusinessRoles of e-Business in Business Figure 1:The role of e-business in business
- 5. Internet, Intranets & Extranets: Internet- is a global “network of networks” that uses universal standards to connect million of different networks. Intranets- is a internal corporate networks based on internet technology. Extranets- is a private intranets extended to authorized users outside the organization. Example: ◦ e-commerce system include Internet for online transactions, ◦ Extranet for access of inventory DB by large customers ◦ Corporate intranets by sales rep. to access customer records for CRM
- 6. Operation support systems ◦ Transaction Processing systems ◦ Process Control systems ◦ Enterprise collaboration systems Management Support Systems ◦ Management information systems ◦ Decision Support systems ◦ Executive information systems Other Classification Of information Systems ◦ Strategic information Systems ◦ Knowledge management Systems ◦ Experts systems ◦ Functional business systems
- 7. Figure 2: Operational & Management classification of Information Systems
- 8. Figure 2.1: Major functions of Information System Types of Information Systems (Contd.)
- 9. The Four Major Types of Information Systems Types of Information Systems (Contd.) Figure 2.2: Detail functionalities of Information System
- 10. Types of Information Systems (Contd.) A Symbolic Representation for a Payroll TPS Figure 2.3: Transaction Processing System
- 11. Management Information Systems (MIS) (continued) Types of Information Systems (Contd.) Figure 2.4: Management Information System
- 12. Decision-Support Systems (DSS) (Continued) Voyage-estimating decision-support system Types of Information Systems (Contd.) Figure 2.5: Decision Supprt System
- 13. Relationship of Systems to One Another Interrelationships among systems Types of Information Systems (Contd.) Figure 2.6: Interrelationship among Systems
- 14. Figure 4: Challenges & opportunities faced in Information System Management
- 15. Information systems can be mismanaged and misapplied so that they create both technological and business failure. Top Five Reasons for Success Top Five Reasons for Failure User involvement Lack of user input Executive management support Incomplete requirements and specifications Clear statement of requirements Changing requirements and specifications Proper planning Lack of executive support Realistic expectations Technological incompetence
- 16. Efficiency ◦ Minimize costs ◦ Minimize time ◦ Minimize the use of information resources Effectiveness ◦ Support an organization’s business strategies ◦ Enable its business processes ◦ Enhance its organizational structure and culture ◦ Increase the customer business value of the enterprise
- 17. Figure 4.1: IS development cycle
- 18. What uses of IT might be considered improper, irresponsible or harmful to the society as a whole? What is the proper use of internet and an organization’s IT resources? How can we protect from computer crimes and other risks of IT? What does it take to be a responsible end user of IT?
- 19. Applications of IT Potential Harms Potential Risks Possible Responses CustomerCustomer RelationshipRelationship ManagementManagement HumanHuman ResourcesResources ManagementManagement BusinessBusiness IntelligenceIntelligence SystemsSystems Infringe-Infringe- ments onments on PrivacyPrivacy InaccurateInaccurate InformationInformation CollusionCollusion CustomerCustomer BoycottsBoycotts WorkWork StoppagesStoppages GovernmentGovernment InterventionIntervention Codes ofCodes of EthicsEthics IncentivesIncentives CertificationCertification Figure 4.2: example of ethical challenges
- 20. Citibank problems with e-Mail Scams