Digital Services
Partner Program
Stephen Ceplenski
VP, Partner Success
Highlights
• Over 400 Applicants
• Three consistent, certified tiers (Silver,
Gold, Platinum)
• Monthly Services Webinars
• Early Product Announcement
Webinars
• Dedicated Monthly Newsletter
• Private Partner Portal
• Quarterly Sales Bootcamps
• SMB and ENT Partner Spotlights
• Regional Partner Days
• More Advanced Consultant Training
• GTM Planning with Alliance and Sales
Teams – Co-Selling
Providing Focus and Opportunities
Program Enhancements
• Revamped
Certification Levels
to Silver, Gold and
Platinum
• Easier for New
Partners to Reach
Silver Certification
Program Certification Levels
• Priority is on Level of Expertise and
Experience within a Partner’s Marketo
Practice
• Benefits are Scaled and Focus on
Co-Selling, Co-Innovation and Co-
Delivery to Achieve Revenue Growth
• Higher Levels Receive Additional Alliance
and Marketing Assistance
• More Advanced
Best Practices and
Specialization for
Existing and
Advanced Partners
• Improved
Consultant Training
and Materials
Program Enhancements
• Redesigning Education
Courses and
Role-Based Training
• Adding
Co-Innovation and
Center of Excellence
Offerings
Program Enhancements
• Added a Partner
Executive Council
and Roundtable
• Removed ALL
Program Fees!
Program Enhancements
Partner Program
Details
Private Partner Portal
Monthly Newsletter
LaunchPoint Listing (Silver++)
Sales Onboarding
Go-To-Market Training
MarketoLive!
• Selective Program for
Partners in 3 Waves
• Training and Accreditation
Required
MarketoLive!
MarketoLive!
And More!
• Certification Onboarding
• Nurtured through the First 90 Days of Enablement
• Prepares practitioners for the MCE Exam
• 120-Day Training Use
• Shared Marketo Instance
• Training, Demo’s, Practice, Product Exposure
• New Accreditations & Certifications Coming
Certification & Enablement
Preparing
for
Foundation
Training
Foundation
Classroom
Formal
Training
Preparation for
Marketo
Certified Expert
Exam and
Advanced Topics
Mini Strategy
Workshop
Marketo
Certified
Expert Exam
Certification Journey:
1st 90 Days
Practice
Exams
Introductory
Consulting
Topics
Execution
Best
Practices
Shadowing
& Joint
Contracting
60 Days
Day 1 30 Days
90 Days
Page 22Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016
Enablement Takeaways
Expertise / Certification 1-2 Months 3 Months 6 Months 1 Year
Pre-Training ✔
Foundation Training ✔
Certified Expert Preparation ✔
Certified Expert ✔
Implementation Shadowing
(Co-Delivery: USA)
✔ ✔
Pre-Consultant Training ✔
Strategy Workshops ✔
Certified Consultant ✔
Page 23Marketo Proprietary and Confidential | © Marketo, Inc. 9/13/2016
Center of Excellence Enablement Roadmap
Provides a progressive transition
from implementation to run,
leveraging Marketo’s Best
Practices and extensive
operational knowledge. Ensures
both product usage skills and
development skills are balanced
against Partner’s own CoE
processes.
Core Elements
Center of Excellence (CoE)
• Creating Value and Demand
• Industry / Vertical Solutions Key to Digital Transformation
• Benefits
• Unlocking New Markets
• Creating Valuable Intellectual Property
• Larger Services Engagements
• Competitive Advantage
• Core Elements
• Governance, Support, Shared Learning, Metrics
• Alignment
• Change Management
• Process Management
• Best Practices
INNOVATE SCALE DELIVER
CENTER of
EXCELLENCE
Partner Success Measures & Programs for Growth
Scale Innovation
Delivery
(Capacity)
Mindshare
Customer
Success
MEASURES/
OBJECTIVES
Co-Innovation
& Vertical
Solutions
Co-Delivery
(Fast Ramp)
Enablement
& Education
@ Scale
Co-Marketing
& Mindshare
Centers of
Excellence
2017 Sneak Preview
Enhancements and Alignment
• Comprehensive effort to up-level all partners
• Free sandboxes for Gold and Platinum Levels
• Including Web Personalization (RTP) and Account Based
Marketing (ABM)
• Merging of Certification, Revenue, Customer Satisfaction
and Co-Delivery within all levels
• Earlier access to product releases and training
Thank you!
Questions?

Marketo - Digital services partner program

  • 1.
    Digital Services Partner Program StephenCeplenski VP, Partner Success
  • 2.
    Highlights • Over 400Applicants • Three consistent, certified tiers (Silver, Gold, Platinum) • Monthly Services Webinars • Early Product Announcement Webinars • Dedicated Monthly Newsletter • Private Partner Portal • Quarterly Sales Bootcamps • SMB and ENT Partner Spotlights • Regional Partner Days • More Advanced Consultant Training • GTM Planning with Alliance and Sales Teams – Co-Selling
  • 3.
    Providing Focus andOpportunities
  • 4.
    Program Enhancements • Revamped CertificationLevels to Silver, Gold and Platinum • Easier for New Partners to Reach Silver Certification
  • 5.
    Program Certification Levels •Priority is on Level of Expertise and Experience within a Partner’s Marketo Practice • Benefits are Scaled and Focus on Co-Selling, Co-Innovation and Co- Delivery to Achieve Revenue Growth • Higher Levels Receive Additional Alliance and Marketing Assistance
  • 6.
    • More Advanced BestPractices and Specialization for Existing and Advanced Partners • Improved Consultant Training and Materials Program Enhancements
  • 7.
    • Redesigning Education Coursesand Role-Based Training • Adding Co-Innovation and Center of Excellence Offerings Program Enhancements
  • 8.
    • Added aPartner Executive Council and Roundtable • Removed ALL Program Fees! Program Enhancements
  • 9.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
    MarketoLive! • Selective Programfor Partners in 3 Waves • Training and Accreditation Required
  • 17.
  • 18.
  • 19.
    And More! • CertificationOnboarding • Nurtured through the First 90 Days of Enablement • Prepares practitioners for the MCE Exam • 120-Day Training Use • Shared Marketo Instance • Training, Demo’s, Practice, Product Exposure • New Accreditations & Certifications Coming
  • 20.
  • 21.
    Preparing for Foundation Training Foundation Classroom Formal Training Preparation for Marketo Certified Expert Examand Advanced Topics Mini Strategy Workshop Marketo Certified Expert Exam Certification Journey: 1st 90 Days Practice Exams Introductory Consulting Topics Execution Best Practices Shadowing & Joint Contracting 60 Days Day 1 30 Days 90 Days
  • 22.
    Page 22Marketo Proprietaryand Confidential | © Marketo, Inc. 9/13/2016 Enablement Takeaways Expertise / Certification 1-2 Months 3 Months 6 Months 1 Year Pre-Training ✔ Foundation Training ✔ Certified Expert Preparation ✔ Certified Expert ✔ Implementation Shadowing (Co-Delivery: USA) ✔ ✔ Pre-Consultant Training ✔ Strategy Workshops ✔ Certified Consultant ✔
  • 23.
    Page 23Marketo Proprietaryand Confidential | © Marketo, Inc. 9/13/2016 Center of Excellence Enablement Roadmap Provides a progressive transition from implementation to run, leveraging Marketo’s Best Practices and extensive operational knowledge. Ensures both product usage skills and development skills are balanced against Partner’s own CoE processes.
  • 24.
    Core Elements Center ofExcellence (CoE) • Creating Value and Demand • Industry / Vertical Solutions Key to Digital Transformation • Benefits • Unlocking New Markets • Creating Valuable Intellectual Property • Larger Services Engagements • Competitive Advantage • Core Elements • Governance, Support, Shared Learning, Metrics • Alignment • Change Management • Process Management • Best Practices INNOVATE SCALE DELIVER CENTER of EXCELLENCE
  • 25.
    Partner Success Measures& Programs for Growth Scale Innovation Delivery (Capacity) Mindshare Customer Success MEASURES/ OBJECTIVES Co-Innovation & Vertical Solutions Co-Delivery (Fast Ramp) Enablement & Education @ Scale Co-Marketing & Mindshare Centers of Excellence
  • 26.
  • 27.
    Enhancements and Alignment •Comprehensive effort to up-level all partners • Free sandboxes for Gold and Platinum Levels • Including Web Personalization (RTP) and Account Based Marketing (ABM) • Merging of Certification, Revenue, Customer Satisfaction and Co-Delivery within all levels • Earlier access to product releases and training
  • 28.