Maximize Citrix Performance Complementing Citrix Director and Edgesight

Presenter
Bala Vaidhinathan | CTO | eG Innovations
Maximizing Citrix Performance
by complementing Director/EdgeSight
with eG Enterprise
Citrix Ready Technical
Webinar with eG Innovations

© eG Innovations, Inc | www.eginnovations.com
Today’s Presenter
Bala Vaidhinathan
CTO, eG Innovations
bala@eginnovations.com

Agenda
 Citrix performance management today –
What, Who, How
 Extending Citrix Performance Management
with eG Enterprise
 Unified Performance Management –
Use Cases and Benefits
 Q & A
 Next Steps

Citrix Performance Management Today
What
Who
How

WhoWhat
Citrix Performance Management
How
Sharefile
Control
Device
Manager
Citrix
Performance
Management
No longer just one tier that needs
to be managed!

WhoWhat
How
User complaints are about the
“service”, not about individual
tiers.

WhoWhat
How
To troubleshoot user service
performance issues, end-to-end
visibility is required.
It is not just Citrix

WhoWhat
How
Profile
Management
Sharefile
Control
Device
Manager
Citrix
Performance
Management Citrix performance management
must cover the non-Citrix tiers as
well.

Who
HowWhat Who
Citrix Architect
• Responsible for architecture, planning, growth of Citrix environment.
• Interested in evaluating performance of different technologies; Long term
bottleneck analysis, capacity planning and forecasting
• Handles day to day operations of the Citrix service
• Required to detect, troubleshoot, resolve performance issues that impact the user
experience; requires views into the real-time performance of every tier
Citrix Service Manager
• Handles user complaints
• Interested in quickly resolving the problem; Needs to be able to figure out quickly
who should handle a problem – network? Database? Citrix? VMware?
Helpdesk

Who
HowWhat How
Citrix Director with EdgeSight
Citrix
Director/
EdgeSight
Director/EdgeSight offers
visibility into Citrix XenApp,
XenDesktop, Netscaler.
Capabilities for helpdesk to drill
down into user sessions and view
performance of desktops.

Citrix Director/EdgeSight Capabilities
Capabilities Director &
EdgeSight
eG Innovations
Monitoring connection failures Yes Limited
Monitoring logon performance Yes Limited
Monitoring session activity Yes Yes
Drill down into user sessions Yes Yes
Network level visibility into HDX channels Yes No
Trend analysis of metrics Yes Yes
Monitoring server health Limited Yes
Monitoring the Citrix ecosystem (virtualization, storage,
provisioning servers, license servers, etc.)
Yes
Auto-baselining for proactive monitoring Yes
Correlating performance across tiers to identify the root-
cause of problems
Yes
Advanced reporting for post mortem diagnosis, service level
reporting, optimization and forecasting
Yes

Profile
Management
Now What If …
Sharefile
Control
Device
Manager
Citrix
Director/
EdgeSight
one of the other tiers is impacting the Citrix user experience.
Let’s look at a quick real-world scenario ….

A Real-World Example
08:00
User to the helpdesk – “my application access is very slow. I am not able to
work properly.”
8:00AM
Helpdesk
We will
get on it
right
away!

The helpdesk has received many calls that application access is
slow. The Citrix admin is called to look at the issue.
9:00AM
Things
look
normal
from here
…
Citrix Service
Manager
The load is not unusually high
– there are 5 active sessions.
Logon times are ok.

The server load is not too high.
9:15AM
Citrix Service
Manager
09:15 Citrix admin is reviewing load on the XenApp servers. Nothing unusual.

Citrix Service
Manager
Director’s availability
monitoring of the
infrastructure also shows
nothing wrong.
9:30AM
09:30 Basic infrastructure status checks don’t reveal problems.

Can see who is active.
9:45AM
Citrix Service
Manager
09:45 User sessions show nothing abnormal with the Citrix service.

Citrix Service
ManagerA Real-World Example
Search for a specific user.
See processes that the user is
running and their CPU &
memory.
View HDX channel information
for the user.
10:00AM
10:00 User-by-user troubleshooting begins.

Citrix Service
Manager
Repeat this for all the users.
Scott is running a process that
is taking a lot of CPU.
11:00AM
Let me kill
the
process
and see.
11:00 User “Scott” is running processes that take up CPU load.

08:00 Helpdesk receives a call that application access is slow
09:00
Helpdesk has received many calls that application access is slow. The Citrix
admin is called to look at the issue.
11:00
The Citrix admin has reviewed Director/EdgeSight metrics, has killed the
offending process. But user complaints persist.
12:00
The Citrix admin decides to reboot the server but the problem persists even after
the reboot.
13:00
The problem does not appear to be specific to Citrix. The Citrix admin calls
for a conference call with the other administrators …

What Follows …
Citrix Director / EdgeSight
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network

08:00 Helpdesk receives a call that application access is slow
09:00
Helpdesk has received many calls that application access is slow. The Citrix
admin is called to look at the issue.
11:00
The Citrix admin has reviewed Director/EdgeSight metrics, has killed the
offending process. But user complaints persist.
12:00
The Citrix admin decides to reboot the server but the problem persists even after
the reboot.
13:00
The problem does not appear to be specific to Citrix. The Citrix admin calls
for a conference call with the other administrators .
17:00 After hours of troubleshooting, the problem is identified in the VMware tier!
Slowandmanualdiagnosis

with an Intelligent Xen Dashboard

Real-World Example - Revisited
06:30
The helpdesk receives an automatic alert saying that access to Ctirix is
slowing down. No user has been impacted yet.
6:30AM
Helpdesk
This looks
odd. Let’s
get to the
bottom of
this before
users start
calling …

Triage Problems Quickly
The application that is
responsible for the slow
down – a samba backup
job
6:35AM
Helpdesk
Yup, the
backup job
is taking up
resources
…

Focus on the Root-Cause, Not Effects
Without root-cause diagnosis, you have no idea where the problem lies
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
All the problems
appear to be equally
important.
The root-cause
of the problem
The effects of
the problem

The Result
06:30 The helpdesk seels an alert of a slowdown with Citrix access.
06:35
The helpdesk reviews the service topology and determines that there is an
issue on the VMware server. Contacts the VM administrator.
06:45
The VMware administrator realizes that the backup job is impacting the user
experience. Reschedules the backup job for later in the evening.
Citrix Performance
Management Made
Rapidandautomated
diagnosis

Intelligent Xen Dashboard
… not like that
… but like this!

How the eG Xen Dashboard Complements
Director/EdgeSight
Capabilities Director &
EdgeSight
eG Xen Dashboard
Monitoring connection failures Yes Limited
Monitoring logon performance Yes Limited
Monitoring user session activity including Drilldowns Yes Yes
Network level visibility into HDX channels Yes No
Trend analysis of metrics Yes Yes
Monitoring server health Limited Yes
Monitoring the Citrix ecosystem (virtualization, storage,
provisioning servers, license servers, etc.)
Yes
Correlating performance across tiers to identify the root-
cause of problems
Yes
Advanced reporting for post mortem diagnosis, service level
reporting, optimization and forecasting
Yes
Advanced Dashboards for Troubleshooting, SLAs, Capacity
Planning, HelpDesk , Exec views, etc.
Yes

End to End Performance Management
Profile
Management
Sharefile
Control
Device
Manager
Citrix
Performance
Management
Director/Edgesight with
eG Enterprise gives you
comprehensive coverage

End to End Performance Management
Infrastructure Performance
Utilization levels of CPU, memory, disk,
workload on each element – IOPS /
Requests / Bandwidth.
Platform Performance
Connections, resources, failed desktops,
users
Service Performance
Users, Applications, Sessions,
Incidents, Latency. End
Users
Network
Storage
InfraApps
Virtual.
Desktop
Infrastructure Components
Virtual
Desktop
Platform
Deep end-to-end
performance visibility;
forecasting, bottleneck
analysis capability
Ability to troubleshoot
virtual desktop
slowness across tiers
Full visibility into
operational state of the
service to triage a
problem

Integrating the eG Xen Dashboard with Citrix
Director/EdgeSight
Citrix XenDesktopTM
Citrix Director Receiver
Virtual Delivery
Agent
Hypervisor
Client-side Network
DB
Store Front
eG Enterprise
HTTP/S
ODATA API
Server OS
Machines
Virtual Delivery
Agent
Virtual Delivery
Agent
Remote
PCs
Virtual Machine
Desktop
Machines
Data
Controller
Provisioning
Services
Virtual Delivery
Agent

Integrating eG Enterprise with
Director/EdgeSight

Total Citrix Performance Management
Delivered
Profile
Management
Sharefile
Control
Device
Manager
Citrix
Director/
EdgeSight
Capabilities Director & EdgeSight
+ eG Xen Dashboard
Monitoring connection failures Yes
Monitoring logon performance Yes
Monitoring session activity Yes
Drill down into user sessions Yes
Network level visibility into HDX channels Yes
Trend analysis of metrics Yes
Monitoring server health Yes
Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers,
license servers, etc.)
Yes
Correlating performance across tiers to identify the root-cause of problems Yes
Advanced reporting for post mortem diagnosis, service level reporting,
optimization and forecasting
Yes

Use Case – Performance Optimization
A few of the servers
are handling most of
the sessions
Citrix Architect

Use Case – Successful Migration
Performance before migration Performance after migration
XenApp 4.5 to 6.5
XenApp 6.5 to 7.5
XenDesktop 5 to 7.5

Use Case – Bottleneck Analysis
Analyze which tier is the
bottleneck

Two apps taking more
than 60% of memory
available and choking
the system

Review how to avoid
performance issues

ROI of Unified Performance Management from
EdgeSight/Director & eG Enterprise
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

About eG Innovations
eG Innovations is the only enterprise-class performance
management solution that provides virtualization-aware
correlation and complete visibility across every layer and every
tier of dynamic & complex cloud, virtual, and physical IT
environments to reliably deliver mission-critical business
services.
Worldwide
Locations USA, UK, Netherlands, Singapore, Hong Kong, India
Customers Over 1000 customers
Certifications
Awards
& Recognition

Customer Success

• Citrix Ready – www.citrixready.com
• eG Innovations – www.eginnovations.com
• Bala Vaidhinathan - info@eginnovations.com
eG Innovations Resources
• XenApp Monitor – www.eginnovations.com/xenapp
• XenDesktop Monitor – www.eginnovations.com/xendesktop
• Product Trial – www.eginnovations.com/trial
Resources, Q & A

Maximize Citrix Performance Complementing Citrix Director and Edgesight

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