Maximize Control with ITIL Service Asset & Configuration Management
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BMC Software is a market leader in IT service management (ITSM) solutions, serving over 25,000 customers globally with a focus on customization to meet diverse organizational needs. Their platform emphasizes integration, automation, and efficiency, offering features like automated asset management, service catalogs, and robust reporting aligned with ITIL processes. BMC aims to provide cost-effective, user-friendly solutions that maximize business value and facilitate IT transformation.
Maximize Control with ITIL Service Asset & Configuration Management
- 1. BMC IT Service Management one size does not fit all Erin Avery, Sr. Product Marketing Manager
- 2. First – a little about BMC. 2© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 2
- 3. The market leader in ITSM solutions 25,000+ customers across 132 countries Development centers around the world 8th largest publicly-traded ISV $2.1 billion annual revenue 3© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 3
- 4. Our view of IT Service Management. 4© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 4
- 5. Different Organizations – different needs Optimize ITSM ITSM/BSM Help Desk Process Focus Capabilities Standardization Viewpoint Viewpoint Viewpoint Straightforward needs Standardize processes IT transformation Cost is key concern Maximize efficiency Prove Business value Requirements Requirements Requirements Low cost of entry OOTB ITIL processes Service oriented Ease of use CMDB capability Manage service cost Fast time to value Deployment flexibility Cloud Service Management 5© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 5
- 6. What Lifecycle? 6© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 6
- 7. What users expect… 7© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 7 http://www.kaleidoscopeadventures.com/parents/faqs-parents
- 8. The Forrest & The Trees Simple or complex detailed CI’s Show model, version and copy numbers De-duplicate/ validate Support relationships, status & version Software management Baseline & roll-back Robust reporting & historical information Visualization & impact analysis External data sources Seamless, automated development to production Integration with other processes © Copyright 1/30/2013 BMC Software, Inc 8
- 9. Visualization 9© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 9
- 10. The Value of Integration & Automation Ticket Generated Asset Information Extract User Personality User Reports Incident IT Views Asset Information Extract User Personality View Running Processes Check Processes Virus Infection / Scan Flexible Architecture Requires No Programming Initiate Virus Scan © Copyright 1/30/2013 BMC Software, Inc 10
- 11. BMC FootPrints Integrated IT Service & Asset Management Platform Verified for 10 ITIL Processes Drag-and-drop Configuration Service Catalog Business Intelligence Software License Management Cradle to Grave Automated Asset Management 11 Copyright 1/30/2013 BMC Software, Inc © © Copyright 1/30/2013 BMC Software, Inc 11
- 12. Learn more at www.bmc.com © Copyright 1/30/2013 BMC Software, Inc 12