Methods of communication
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The document discusses various methods and types of communication, distinguishing between verbal and non-verbal communication, including their advantages and disadvantages. Key components of verbal communication are speaking and writing, while non-verbal communication includes body language, visual symbols, and paralanguages. The document emphasizes the importance of different non-verbal cues such as facial expressions, gestures, posture, and the significance of visual elements like colors and charts in effective communication.
Methods of communication
- 1. METHODS/TYPES OF COMMUNICATION VERBAL & NON-VERBAL COMMUNICATION Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 2. METHODS/TYPES • I)Verbal (Oral) Communication • 1.Speaking • 2.Writing • II)Non-verbal Communication • 1.Body(Kinesics) Language • 2.Visual Symbols • 3.Paralanguages Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 3. I) Verbal (Oral) Communication • 1.Speaking • Face to face communication • Telephone conversation • Presentations • Interview • Group Discussions • Public Speaking • Meetings • 2.Writing • Letter • Memo • Notice • Circular • Report • Minutes Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 4. II)Non-verbal Communication • 1.Body Language • Posture • Gestures • Kinesics • Proxemics • Cronemics • Haptics • Eye Contact • Handshakes • 2.Visual Symbols • Colors • Pictures • Graphs & Charts • Maps Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 5. II)Non-verbal Communication • 3.Paralanguages • Voice • Volume • Pitch • Speed • Tone Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 6. Advantages & Disadvantages of Oral Communication Advantages • Immediate feedback • Less formality • Mass communication • Flexible and adaptive • Swift and speedy • Economical Disadvantages • Legally invalid • Chance of misinterpretation • Misunderstanding • Not helpful to remember Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 7. Advantages & Disadvantages of Written Communication Advantages • Legally valid • Provides detailed information • Easy to produce anytime • Saves time, money & energy • Perfect • Permanent record • Scope to make changes Disadvantages • Slow & time consuming • Difficult to change • Delayed feedback • Only for literate people • Wastage of time Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 8. II)Non-verbal Communication 1.Body Language • Facial Expressions • Gestures • Posture • Proxemics • Cronemics • Haptics • Occulesics (Eye contact) • Handshakes Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 9. 1. Facial Expressions • Facial expressions are more powerful than words. • Facial expression convey your mood and attitude about the person, situation. • Facial expressions are more effective when accompanied by verbal speaking Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 10. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 11. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 12. Gestures • Movement of the body, hands movements, nodding etc. • Convey-Nervous, Appreciation, Aggressive, Confidence, Rejection, Confusion, Uncertainty, Trust. • Natural accompaniment of speech. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 13. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 14. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 15. Posture • The way person stands, sits or walks. • Designed by religious/social/political/ geographical background. • Indicates our feelings, thoughts, attitudes and health Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 16. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 17. Posture Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 18. Proxemics • Proxemics is the way of maintaining a space between two or more people in the process of communication. • Space Zones • 1. Intimate • 2.Personal • 3.Social • 4.Public Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 19. Proxemics Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 20. Cronemics • Chronemics is the study of how human beings communicate through their use of time. • What does time mean to one person to another? • How do we communicate to others? Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 21. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 22. Haptics • Haptics is way of touching to another person in the communication. • Haptics used to show respect, love, to ease, to support in communication. • It shows our feelings and attitude to the particular person or situation. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 23. Haptics Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 24. Occulestics (Eye contact) • Eye contact shows interest/disinterest, confidence/lack of confidence, assertiveness/aggressiveness in communication. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 25. Occulestics (Eye contact) Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 26. Handshakes Importance of handshake • The physical connection of shaking hands can leave powerful impression. • A firm handshake with direct eye contact set the stage for positive encounter. • Proper handshake is important Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 27. 2. Visual Symbols Color • Powerful means of communication. • Used in clothing, design, decoration and to enliven a dull environment. • Associated with different moods and feelings- white-peace and purity, red-danger, black-death and sorrow. • Sport teams have color in their uniform; countries have their colors on their flags. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 28. Pictures • “ A picture is worth of thousand words”. • Oldest form of communication • Pictures are used in brochures, posters and advertisements. • Pictures can be universally understood, easily remembered and make an immediate impact. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 29. Graphs & Charts • Can present statistical information differently. • Special skills are needed to prepare and to understand a chart or a graph. • Reader can able to grasp or locate overall information represented in a chart or a graph. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 30. Types of Charts Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 31. Maps • Maps are representations of territory and used for conveying the space relationships between places. • They can convey geographical information like transport routes, climatic conditions, distribution of population, crops and animal life. • Maps of small areas are used to give information about routes and locate places. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 32. III. Paralanguages • The non-verbal aspects of the spoken word are known as paralanguage. • Have characteristic like volume and pitch, qualities of speed, rhythm, pronunciation, accent, tone and stress. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 33. Paralanguages 1. Volume • Is the loudness or softness, which can be consciously adjusted to the number of persons and distance in the audience. • Too loudness suggests lack of self command or a dominating nature. • Volume is also influenced by one’s surroundings and by cultural background. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 34. 2. Pitch • Is high or low note on the scale. • A high pitch voice is unpleasant and suggests immaturity or emotional disturbance. • A frightened person speaks in a high pitched voice. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 35. 3. Speed • Is partly cultural habit and is partly influenced by emotions. • Rapid speech indicates excitement and reduce speed to explain a difficult idea. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai
- 36. 4. Tone • Is the way the voice sounds and shows the speaker’s feelings. • The tone defines the role the speaker puts himself in; for e.g. • One may have authoritative tone, an aggressive tone, a hurt tone, a sarcastic tone. • The tone of voice can send positive or negative signals. Prof. Sandip Patil Asst. Prof. BVCOE, Navi Mumbai