Michele Lori Rubinstein 2015 lm (2)
- 1. Michele Lori Rubinstein 1 Arch Place #323 Gaithersburg, MD 20878 Home Phone: 301-924-2792 Cell Phone: 301-529-0027 E-Mail: [email protected] Objective: A proven and innovative ITSM professional with over 20 years of experience in all phases of the lifecycle with a specialty in Service Transition including: software/system development configuration management, hardware configuration management (CM), documentation/program artifact configuration management and Release and Deployment. I bring outstanding mentoring capabilities to all organizations. Effective in the training of new employees for success in conducting training and providing services. Strong ability to create and foster a team environment. Strong in working proposals for engineering and ITIL lines of business as well as conducting training, process definition and the gathering and evaluation of metrics data for re-engineering. I have certifications as an LM 21 Greenbelt (Six Sigma), ITIL Expert and ITIL Foundations and Intermediate Instructor. I have been a team lead at Lockheed Martin working with teams of up to 18 people. Before getting into Service Transition I worked with RTM, to manage project Requirements. I have a background in development and systems analysis. I am strong in working proposals for CM, engineering, ITIL, Risk Management and system engineering. I have supported red program get to green efforts as well as start-ups for Lockheed Martin. Experience: Systems Engineer – IT Systems Engineer Senior Staff Lockheed Martin 10/2012 – Present I am an ITSM SME, responsible for working proposals as well as architecting ITSM solutions and providing input on existing solutions. I assist in creating metrics for programs to be reported to management. On proposals I have been responsible for not only ITIL but also staffing, the compliance matrix, bidding the development environment, Risk Management, supporting INAR and Quality Assurance. I am responsible for helping red programs return to green. I teach ITIL Foundations and intermediate classes for certification. Worked on standing up the ITSM framework for the NATO ANWI program. Configuration Data Management (CDM) Architect Lockheed Martin 6/2010 – 9/2012 I am a CDM Architect, responsible for working proposals as well as architecting CM solutions and providing input on existing CDM solutions. I am responsible for documenting existing solutions in CDM Plans for programs. I assist in creating CDM metrics for programs to be reported to GTO management. On proposals I have been responsible for not only CDM but also staffing, the compliance matrix, bidding the development environment and Quality Assurance. I am responsible for helping red programs return to green or start up new programs. These programs included: · HR Access – Created the CM Process for the release and control of products such as Oracle, and SAP, restructured the Control Board processes to be more efficient and worked with development to create a more structured development environment.
- 2. · IRHS – Stood up an AGILE development environment for an internal LM project. · ATO (Australian Tax Office) – Utilized my ITIL skills to assist other ITIL experts to create ITIL processes to return the program to green and win back the customers faith in our ability to deliver ITIL expertise. CM Lead and Architect NGI Program Lockheed Martin 9/2008 – 6/2010 As part of the NGI Team, I was responsible for managing the project start-up tasks for implementing the Configuration Management program processes and Rational tool architectures. During this time the Rational Synchronization Plan was delivered and approved, the Change Management process defined and I worked with CJIS to design the Lockheed Martin Problem Report ClearQuest database. I was responsible for the Cost Account Manager duties on NGI as well as overseeing the Rational Tools, Data Management, Technical Writing, and the Change Control staff on program. Converted the development systems from unclassified to FOUO network. The CJIS customer named me as Key Personnel on program. CM Architect Lockheed Martin 2/2006 – 9/2008 I was responsible for architecting CM Solutions for government programs, red programs and other government programs needing new CM solutions. I set up control gate structures, documentation CM solutions, software CM solutions, and hardware CM solutions for CIA, Military and other government programs. I trained new CM staffers and modified or created board structures in order to begin and/or enhance the CM process. I was responsible for working proposals as well as architecting CM environments for new programs. I worked programs that needed CM assistance and provided tools guidance, process guidance and other guidance. I worked on internal CM groups which were designed to standardize the CM standards, tool set and stand up procedures on new programs across IS&GS. As a part of this I created and presented briefings to the whole CM community within IS&GS. I was responsible for training new programs on IBM Rational ClearCase and IBM Rational ClearQuest. CM Lead/Architect Lockheed Martin 12/9/2002-2/2006 Responsible for leading the Builds and Control team as well as architecting the new ClearCase implementation for new and existing NGA programs. Responsible for ensuring process were adhered to. During my tenure the team continued to improve audit functions during builds and formed better customer relationships. CM had begun monthly tool trainings and became an integral part of the IEC team. Enforced adherence to CM policies and procedures. Helped to create CM metrics to identify areas of improvement. Worked with a CM/DM lead on a CMMI Benchmark. As a CM Lead, was tasked with helping to setup new programs ClearCase and ClearQuest environments as well as architecting the solution, which included a distributed development environment, processes and tools. Functioned as the backup Cost Account Manager on program for CM. SCM Project Lead, Configuration Management EIT Corp for Computer Sciences Corporation 8/2002-10/2002
- 3. SCM Project Lead, Configuration Management Responsible for creating the ClearCase MultiSite/ClearQuest MultiSite infrastructure. Created the initial ClearCase environment to get development working in ClearCase. Worked with Systems Administration to alter machine configurations for smoother running ClearCase and ClearQuest systems. · Created ClearCase standards and naming conventions · Mentored/led CM staff on working in ClearCase MultiSite and ClearQuest environments Director of Training Trinity Software Solutions 6/2001-6/2002 Responsible for the beginning of Trinity's training business. Responsible for mentoring new consultants on the ClearCase and ClearQuest product lines. · Built partnerships with third parties to train the Rational Products. · Created the backbone for the training organizations, in order to ensure growth. · Worked on consulting projects to help grow the organization. · Established procedures to track the training business and keep the historical data. Training Business Manager Rational Software 4/2000-4/2001 Responsible for the continued growth of the Southern regions training business. Ensure the smooth operation of the training organization and work with the course development teams to gain improved training materials. · Grew training business from $1.3 million to $3.6 million within 12 months. · Improved lab-based training programs to enhance instructor delivery within 24 weeks. This encompassed 96 training machines in 4 locations. · Mentored and trained new trainers on training and technical skills · Established procedures to track the training business and keep the historical data to maximize class scheduling efficiencies. · Created the first ever revenue forecasting system for open enrollment. Education: George Washington University BBA, Information Systems 1985 Tools: IBM Rational ClearCase IBM Rational ClearQuest Remedy Team Foundation Server Personal: Clearance Secret – was previously cleared TS/SCI ITIL Expert Certification ITIL Accredited Instructor Certified LM21 Greenbelt (Six Sigma) Member of Configuration Management/Data Management Working group for IS&GS Member of an Enterprise wide team determining the future process and tool sets for IS&GS Earned Value Management Certified
- 4. Volunteer : President of Condo Board Treasurer of the Homeowners Association