Mobile lessons

Mobile lessons

• 1.
  Lessons Learned fromDeveloping Mobile Phone Tools for Field Projects Can Ozturk Ph.D. http://developmatics.com
• 2.
  Typical Mobile PhoneApplication Web access Short Code Aggregator
• 3.
  Challenges in Developingand Operating Mobile Tools in Developing World • Platform reliability • Carrier/Aggregator reliability • Operational costs (SMS, IVR, Smart Phone Apps) • Application performance over constrained infrastructure • System administration and maintenance requirements • User support and training • Local participation and ownership – Technology – Sustainability
• 4.
  Engaging Local Actorsto Own the Technology • Demonstration of mobile capabilities • Identify key users and roles who will drive the system • Manage scope and expectations • Participatory System Analysis and Design  Report/Analysis of Current Situation  Proposed/Revised Use Cases and logical steps  Review of blueprint document (Wireframes, message text etc.)  Approval and sign-off  Design  User Acceptance Testing  Launch  User workshops to share experiences
• 5.
  Engaging Local Actorsto Use Technology Efficiently • Recruiting and training local resources • In-country support for administrators • User feedback on improvements • End-user scenarios must be simple
• 6.
  Achieving Sustainable MobileTools • Customizable platforms • Integration with other systems • Systems development in phases • Government support and stakeholder feedback
• 7.
  Lessons Learned -I • Usage level and system performance • Complex use cases • Unanticipated uses or constraints • Scope definition • Solution Model – M&E or service delivery – Piloting incentives for high adoption
• 8.
  Lessons Learned -II • Survey Options – concatenated vs. ping pong • Testing applications • Sharing phones, low literacy rates, cost • Time sensitive tasks can be streamlined using SMS reminders • Controlling access to data
• 9.
  Example Cases • AgriculturalMarket Price Collection System • Drug Logistics Management System
• 11.
  MARKET PRICE COLLECTIONSYSTEM Smart Phone/GPS IVR WEB Submit Market Prices Publish Reports Non-response follow-up MARKET MARKET COORDINATOR IVR SMS WEB AGENT Request Price Information Timeliness Notifications SMS to Agents AGRI-USER/ PUBLIC
• 12.
  Complex Reports viaSMS • Requires flash-cards • May support conditional formatting and subforms • Difficult to enforce controls for data validity via SMS