Intergen Think! Event: Modern Applications for a Modern Enterprise

Modern applications for a modern enterprise

“It is only the modern that ever
becomes old-fashioned.”
Oscar Wilde

Influencing ‘our’ modern applications
 User interaction revolution
 ‘Social’ enterprise
 Data explosion
 ‘Always connected’ / consumerisation

 Touch enabled devices so we ‘expect’ touch
 Directly manipulating items on screen
 The bar for all applications is rising including enterprise apps
 Touch enabled… everything…
The experience is direct
the good touch

 Applications should care about their user
 Focus on the goal achievement
 Provide ready support for likely scenarios / context change
 Lync: drag and drop into existing conversation
 Additional content based on context
 Weather report for destination / flight information
 Real time traffic information or incidents
The experience is kind
remember the humans!

 Real time analytics performed by application, server or cloud
 Learning user preferences from previous actions
 SQL Server Analysis Services modelling and prediction
 Massive scale processing via cloud based solutions
 In many cases the illusion of intelligence is enough
 “Common sense [applications] is not so common”
The experience is intelligent
welcome to SkyNet

 Internet connection is generally considered always available
 Mobile people need mobile data & systems / applications
 Mobile enabled field sales and service remain the cliché mobile case
 Smartphone users mobile enabled?
 Responsive design a must for internal and external users
 m.yoursite.co.nz
 “Mobile first design” [often] yields better interactions
 Also deliver higher and most important value faster
Always connected
data where and how I need it

 The current device is just the current viewport
 My Email / Lync / Yammer all securely available
 Failing VPN connections 
 Mother nature may enforce a period of working from home
 SkyDrive and other internet based seamless experience
 Does anyone manually copy anymore?
Always connected
available without additional effort

 Expectation that personal devices can be part of work
 Devices and applications need consumer experience
 The experience(s) are evolving
 Impacting external facing applications and sites
 Influencing internal facing applications and sites
 ‘Gamification’… fad or reality
 Corporate battleship grey ‘easier’?
Consumerisation of IT
bring your own applications (and device)

Social enterprise
communication is the key to everything
 Presence and visible out of office
 Instant communication
 “Collaboration”: documents / general
 Personal choice vs spam
 Generation Z / digital natives
Internal
 Clients – existing and potential
 Visibility on LinkedIn / Facebook
 Proactive service response
 ‘Free’ advertising
External

 Communication fidelity increases as needed
 Receive an email and see person is available
 Send a question via instant messaging
 Upgrade to voice / video when typing too much
 Add screen share to literally see
 Written is usually worst for communication
 Presence at the minimum for modern apps
 Lync 2013 Managed API
Social enterprise: internal
we don’t even have a water cooler

 Enterprise cross-over of blog and tweet
 a “bleet”?
 Opt in viewing instead of email spam
 Cloud supports and enables mobile use
 An online corporate persona
Social enterprise: internal
did you hear…

 Corporate website no longer enough
 Multiple channels for our digital children
 Facebook is now an expectation
 Twitter marketing / events
 And pro-active service desk
Social enterprise: external
OMG totes luv it!

 24 / 7 / 365 clients and consumers
 Ability to tweet ‘in line’ as part of business process
(when relevant!)
 Inline recent tweets from a person / company
 Combine with big data analysis concepts
Social enterprise: external
@youralterego

The three V’s:
 Volume: more data being created every day (millisecond)
 Storage costs reduction means we can store it
 Or retrieve it from storage now that we can process it
 Variety: structured and unstructured
 Majority being created is unstructured…
 SELECT * FROM Blogs WHERE ????
 Velocity: instantaneous relevance of data
 “Last week, there were 15,000 tweets about how slow our service is”
 With [some] data so temporal overnight processing makes it moot
Big data
when did bits get so big?
/blog /mark-worthen /the-big-data-equation

 Data is only useful when you [can] use it
 Existing systems are rich sources waiting to be tapped
 Enhanced / supplement with new sources
 Ability to utilise unstructured data also
 Analysis and accessibility to unlock the business value
 Remove the clutter and ensure what needs to be see can be
 New data feeds create new possibilities
 A millions elements summarised into the key components for use
Big data
look at all the trees dad

 Global data sources to link into new sources
 New thinking needed to ‘see’ what could be
 Maybe the price of milk in outer mongolia does matter
 Unstructured getting created but harder to interpret
 Hadoop on Azure
Big data
more sources and options

Modern applications
 Embrace the mobile world
 Enable people to do things better & easier
 Allow for easy internal and external interactions
 Have frequent updates and enhancements
 Proactively assist people

Modern enterprises
 Engage at a deeper level
staff , customers and partners
 Leverage technology to see and do new things
or see the same thing in a different way
 Are inherently social
 Build applications for humans

“Problems cannot be solved with the
same mind set that created them.”
Albert Einstein

Intergen Think! Event: Modern Applications for a Modern Enterprise

Intergen Think! Event: Modern Applications for a Modern Enterprise

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Intergen Think! Event: Modern Applications for a Modern Enterprise