Mohamed_Nabil_CV (1)

Mohamed_Nabil_CV (1)

• 1.
  Mohamed Nabil MohamedWassef Personal Information Name: Mohamed Nabil Mohamed Wassef Nationality: Egyptian Date of birth: 5th of June, 1987 Military Status: Exempted Marital Status: Single Telephones: 0566344684 E-Mail: [email protected] Visa: Tourist Visa Education College Saint Marc (Till 3rd prep. grade) Mohamed Korayem School- Somouha (2003-2006) High Institute of Tourism (EIGOTH) Bachelor’s of tourism guidance (2009- Graduated in 2012) Certificates • AMADEUS Ticketing Course Certificate from AAST • Ticketing & Soft Skills (customer service) certificate from AAST • Soft Skills package course certificate from New Horizons • DELF Certificate Languages 1. Arabic: Mother tongue 2. French: Good command in Writing, Speaking & Understanding 3. English: Good Command in Writing, Speaking & Understanding. 4. German: Fair
• 2.
  Professional Experience • ClubParadisio El Gouna (orascom groupe) http://www.orascomhd.com/el-gouna/ Receptionist - From January 2013 till March 2014 Main Duties and Responsibilities: Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed. • Club Paradisio El Gouna (orascom groupe) http://www.orascomhd.com/el-gouna/ Assistant front office supervisor – From March 2015 till December 2015 Main Duties and Responsibilities: Handling cash and foreign exchange dealing with guests. Handling day –to –day operation of front office. Check all cashier city ledger bills at the end of the shift to ensure that the billing and attachments are rightly done. Always monitor hotline logbook and ensure that the guest requests are followed up within specified time as per our standard operating procedure. Make sure check-ins and check-out are processed through the property management system by front office team member. Assist team members with their work to ensure optimum service to all guests. Always conduct pre-shift briefing with shift team members and review all information pertinent to the day’s front office operation. Taking check-ins, checkout and also making express check-ins for VIP guests. Looking after individual and group reservation and also making group Information sheet in case of group arrivals. Taking all guests request and make sure they are met with their expectation. And also ensure that all the requests, inquiries and concerns are addressed and completed in timely manner
• 3.
  Skills Telephone Skills, VerbalCommunication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management Operating Systems: • Micros Fidelio 7 & 8 • OPERA Reservation System (ORS) • MS Office Objective Seeking a challenging job opportunity in tourism & hospitality field within a friendly environment through which I could grow and gain more experience and enhance my skills to continue my process in building my career path. Personality Key Strength  Ambitious.  Active and dynamic.  Very strong will to learn to gain new work experience.  Ability to work under pressure.  Good team worker. References All references will be furnished upon request.