Mohamed_Nabil_CV1 (1)

Mohamed_Nabil_CV1 (1)

• 1.
  Mohamed Nabil MohamedWassef PersonalInformation Name:MohamedNabil MohamedWassef NationalityEgyptian: of June,1987th 5Date of birth MilitaryStatus:Exempted Marital Status: Single Telephones:01094810061 E-Mail : [email protected] Education prep.grade)rd (Till 3College SaintMarc MohamedKorayem School- Somouha (2003-2006) High Institute of Tourism (EIGOTH)Bachelorsof tourismguidance (2009- Graduatedin 2012) Certificates ●AMADEUS TicketingCourse Certificate fromAAST ●Ticketing&SoftSkills(customerservice) certificate fromAAST ●SoftSkillspackage course certificate fromNew Horizons ●DELF Certificate Languages Arabic : Mothertongue French: Goodcommand inWriting,Speaking&Understanding English:Good CommandinWriting,Speaking&Understanding. German:Fair
• 2.
  Professional Experience ●Al-MajazPremierHotel Apartments Receptionist-From APRIL 2016 till 25 December2016 and Responsibilities:Main Duties Dealingwithbookingsbyphone,e-mail,letter,fax orwalk-ins Completingprocedureswhenguestsarrive andleave Assigningroomsandhandingoutkeys Preparingbillsandtakingpayments Takingand passingonmessagestoguests Dealingwithspecial requestsfromguests(likebookingtheatre ticketsorstoringvaluable items) Answeringquestionsaboutwhatthe hotel offersandthe surroundingarea Dealingwithcomplaintsorproblems Representsthe hotel tothe guestthroughoutall stagesof the guest'sstay. Determinatesaguest'sreservationstatusandidentifieshow longthe guestwillstay. Accommodatingspecial requestswheneverpossible. Verifiesthe guest'smethodof paymentandfollowsestablishedcredit-checkingprocedures. Placesguestandroom informationinthe appropriate frontdeskracksandcommunicatesthisinformation to the appropriate hotel personnel. Presentsoptionsandalternativestoguestsandoffersassistance inmakingchoices. Knowsthe locationandtypesof available roomsaswell asthe activitiesandservicesof the property. Performscashieringtaskslikebill/invoice settlement,postingchargestothe guest,paidout’s,Foreign currencyexchange etc. ●-http://www.orascomhd.com/elClubParadisio El Gouna (orascomgroupe) gouna/-http://www.orascomhd.com/elgouna/ Receptionist- From January 2013 till March 2014 s:Main Dutiesand Responsibilitie Welcomesvisitorsbygreetingthem, inpersonoronthe telephone;answeringorreferringinquiries. Directsvisitorsbymaintainingemployeeanddepartmentdirectories;givinginstructions. Maintainssecuritybyfollowingprocedures;monitoring logbook;issuingvisitorbadges. Maintainstelecommunicationsystembyfollowingmanufacturer'sinstructionsforhouse phone and console operation. Maintainssafe andcleanreceptionareabycomplyingwithprocedures,rules,andregulations. Maintainscontinuityamongworkteamsbydocumentingandcommunicatingactions,irregularities,and continuingneeds. Contributestoteameffortbyaccomplishingrelatedresultsasneeded. ●-http://www.orascomhd.com/elClubParadisio El Gouna (orascomgroupe) gouna/-http://www.orascomhd.com/elgouna/ Assistant front office supervisor– From March 2015 till December2015 Main Dutiesand Responsibilities: Handlingcashand foreignexchange dealingwithguests. Handlingday –to –day operationof frontoffice.
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  Checkall cashiercityledgerbillsatthe endofthe shifttoensure thatthe billingandattachmentsare rightlydone. Alwaysmonitorhotlinelogbookandensure thatthe guestrequestsare followedupwithinspecifiedtime as per ourstandard operatingprocedure. Make sure check-insandcheck-outare processedthroughthe propertymanagementsystembyfront office teammember. Assistteammemberswiththeirwork toensure optimumservice toall guests. Alwaysconductpre-shiftbriefingwithshiftteammembersandreview all informationpertinenttothe day’sfrontoffice operation. Takingcheck-ins,checkoutandalsomakingexpresscheck-insforVIPguests. Lookingafterindividual andgroupreservationandalsomakinggroupInformationsheetincase of group arrivals. Takingall guestsrequestandmake sure theyare metwiththeirexpectation.Andalsoensure thatall the requests,inquiriesandconcernsare addressedandcompletedintimelymanner Skills Telephone Skills,Verbal Communication,MicrosoftOffice Skills,Listening,Professionalism, Customer Focus,Organization,InformingOthers,HandlesPressure,Phone Skills,SupplyManagement OperatingSystems: ●7 & 8Micros Fidelio ●ReservationSystem(ORS)OPERA ●MS Office Objective Seekingachallengingjob opportunityintourism&hospitalityfieldwithinafriendlyenvironmentthrough whichI couldgrowand gain more experience andenhance myskillstocontinue myprocessinbuildingmy careerpath. PersonalityKey Strength ✓Ambitious. ✓Active anddynamic. ✓Verystrongwill tolearnto gainnewworkexperience. ✓Abilitytoworkunderpressure. ✓Good teamworker. References All referenceswill be furnishedupon request.