Monk Lori FINAL 020317 REV copy

Monk Lori FINAL 020317 REV copy

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  LORI L. MONK Atlanta,GA 30308 www.linkedin.com/in/lorilmonk CUSTOMER- CENTRIC MEDICAL SALES PROFESSIONAL Drive client satisfaction with deft relationship building Thoughtful in approach, passionate about developing meaningful relationships across organizational spectrum. Recognized for approachable style, ability to engage customers, and gain invaluable insight. Skilled in improving customer relations by building trusted partnerships while providing outstanding customer service and follow-up. Unique ability to leverage data and insights in building innovative marketing communication plans. Expertise in: Community Outreach | Key Account Management | Business Development Survey Analysis | Sales Territory Management | Relationship Management PROFESSIONAL EXPERIENCE CANCER TREATMENT CENTERS OF AMERICA, Newnan, GA 2012 – 2016 Patient Relations / Survey Research Associate Administered patient and companion satisfaction surveys to all returning patients. Provided patient insights and survey results to medical and leadership teams for process improvement. Exceeded patient contact rate goal 4 consecutive years with 25% annual increase in patient load since 2012 hospital opening by successfully surveying 90% of all eligible returning patients. Developed and fostered relationships with returning cancer patients and caregivers, resulting in increased patient insights and feedback for service recovery. Achieved 97% patient satisfaction score by working with hospital leadership and physician teams in quickly and efficiently solving patient issues. Generated and distributed daily net promoter scores to upper management, providing open lines of communication across hospital departments. FULL-TIME STAY-AT-HOME PARENT, Newnan, GA 2001 – 2012 CHARTER BEHAVIORAL HEALTH SYSTEM, Greenville, SC 1996 – 2001 Business Development / Account Manager Managed and identified existing and potential referral sources within 5-county territory. Educated medical professionals, mental health facilities, and local business and industry on Charter Behavioral Health Systems mental health services.
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  LORI L. MONKHYPERLINK "mailto:[email protected]" [email protected] PAGE TWO CHARTER BEHAVIORAL HEALTH SYSTEM (Continued) Increased hospital referrals 40% within 1st 6 months by developing and fostering strong relationships with local physicians, mental health professionals, hospitals and business and industry. Actively managed territory and accounts, optimizing successful hospital referrals. Developed innovative approaches in accessing tough to see prospects, resulting in new patient referrals. Collaborated with Business Development Director, teammates and hospital leadership discussing new approaches and competitive strategies in territories, increasing territory referral sources. EDUCATION Bachelor of Science (BS), Communications / Public Relations Emphasis, Georgia Southern University, Statesboro, GA COMMUNITY INVOLVEMENT Parent Volunteer, Heritage Fund Campaign, The Heritage School, Newnan, GA, 2010 – 2012 Board Member, Newnan First United Methodist Church (FUMC) Preschool, Newnan, GA, 1999 – 2009 Parent Director, Newnan FUMC Vacation Bible School, Newnan, GA, 2008 – 2010 PTO Member and Fall Festival Co-Chair, Northside Elementary, Newnan, GA, 2008 Chair of Family Ministries FUMC Education Committee, Newnan, GA, 2009 – 2011