Mousumi Resume

Mousumi Resume

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  Professional Profile: EXPERIENCE RICOH INDIALIMITED 02-05-2013 to Present Worked as Customer Care Executive (CCE). Job Responsibilities: 1. Handling customer service survey department. 2. Managing and answering customer requests of National mail box. 3. Coordinating with the corporate clients regarding concern resolution. 4. Delegating daily work list among the team and maintaining the Database. 5. Preparing monthly & yearly MIS reports. 6. Taking inbound as well as outbound calls as per the process requirements. Additional Job Responsibilities: 1. Acting as core support member in the absence of process manager. 2. Handling escalated calls. 3. Maintaining and preparation of the daily and monthly records of the National Customer Care Mail Department. IBM DAKSH BUSINESS PROCESSSERVICESPRIVATE LIMITED now CONCENTRIX 16-06-2009 to28-10-2010 Worked as Customer Care Executive (CCE) in Kolkata Clover Voice CGD (Canadian Process). Job Responsibilities: 1. Handling the direct concerns of the customers by analyzing the exact issue and documenting the case summary for the follow up team to work on the issue immediately. 2. Coordinating with technicians for providing solutions to the customer. 3. Following up with the cases and taking the responsibility till the problem is resolved. MOUSUMI BISWAS Address: 11/16/1, N N Road, Kolkata -700028 Emailid:[email protected] MobileNo.9830790764 1. Customer Service Support, in and as prime objective. 2. Experienced in International Customer Support, both Service and Partial Sales. 3. Handling Customer Complaints and providing resolutions. 4. Adapting and implementing changes in the Corporate Environment. 5. Maintaining interpersonal relationship at workplace.
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  4. Reporting theentire process work to the supervisor after the completion of the assigned work. 5. Maintaining the team work data and distribution of the work load in the whole team as and when delegated by the supervisor. WIPRO BPO 11-06-2007 to 08-08-2008 Worked as Customer Care Representative (CCR) in Hewlett Packard (HP)-CSR (US process) . Job Responsibilities: 1. Taking in calls from the present and potential customers. 2. Routing the calls to the concern departments. 3. Initiating sales leads for the products and selling extended warranties to the customers. 4. Achieving monthly sales target of the team. Key Skills: 1. Good presentation skills. 2. Excellent communication skills. 3. Good knowledge of People soft, Oracle, Ms- Office etc. 4. Core trainer in RICOH INDIA LIMITED. 5. Acquainted with new software easily. 6. Good Analytical and logical skills. 7. Event organizer. 8. Good listener. Educational Qualification: 1. Completed Graduation in the year 2007. 2. Completed Higher Secondary from Kendriya Vidyalaya, CBSE board in the year 2004. 3. Completed Secondary from Bholananda National Vidyalaya, CBSE board in the year 2002. Personal Information:  Mother’s Name : Mrs. Sandhya Biswas  Father’s Name : Mr. Swapan Kumar Biswas.  Date of Birth : 4th February, 1986.  Religion : Hinduism.  Domicile : Kolkata. MOUSUMI BISWAS