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myLink - Account Interface
Amy Smith [email protected] O: 603.314.2416 EarthLink Business Support 1.800.401.7908 [email protected] EarthLink Business Sales 1.800.401.7908 [email protected] EarthLink Business Website www.EarthLinkBusiness.com EarthLink Business Blog www.EarthLinkBusiness.com/blog EarthLink Business on Twitter @EarthLinkBiz EarthLink Business on LinkedIn linkedin.com/company/EarthLink-Business EarthLink Business on Facebook facebook.com/EarthLinkBusiness
myLink - Account Interface
- 1. 1 m y Lin k C u s t o m e r P o r t a l P re s e nte d b y J a me s P e r u llo , J . D .
- 2. 2 Service Beyond Your Expectations • Take care of business quickly with secure online tools – View and pay your bill – Track order status – Open and monitor service tickets – Download reports – Live-chat with Customer Care • Management with intuitive design and relevant data – One-click up/down status of all data services – Embedded Google Maps app lets your drill into details – 24x7 monitoring system automatically opens a service ticket if data circuits go down • Frequent customer-driven improvements 2
- 3. 3 Richly Featured Single view for Flexible Secure login Unlimited all services and permissions and password accounts locations and views reset Easily open and Monitor service Instant Complete order update service tickets and up/down status tickets network events status Comprehensive Embedded On-the-fly call Detailed email and Google Map of reroute and reporting domain services allocation* controls* Integrated View, print, Homepage Simple online with Hosted and download dashboard with payments Voice and invoices summary data Security* 3 * Limited availability
- 4. 4 Spend Time WhereIt Counts • No need to open a • No need to pick up service ticket the phone – Ping monitoring system – See all of the information automatically opens a you need about your order ticket for you if a data status, including equipment circuit goes down and installation details – Triage and resolution on – Change account the ticket begin without any information or service action required from you features anytime – Track progress online with – Convenient chat and email up-to-the-minute status options
- 5. 5 Manage Expenses • Robust reporting options help you review data usage, call detail, and more • Detailed invoices available online • 13-month invoice archive • Simple online payments with no fees • Optional monitoring and management services free your IT staff to focus on important projects
- 6. 6 Find What YouNeed Fast • Intuitive navigation • Toolbar on every page with one click to: – Google Map of your locations – Current up/down status – Search, Help, and Favorites • Summary reports on the Homepage • Integrated access to all of your services and locations
- 7. 7 Control and Efficiency •Customizable Account Administration – Quickly add new (unlimited) users – Flexibility to set up/manage user account access • Customizable User Permission Levels – Set permissions based on what those users should see • Select users’ level of access for each feature • Manage from an account level or a feature level – it’s your choice! 7
- 8. How myLink StacksUp 8 Feature Carrier Carrier CLEC EarthLink Business Portals SMB Portals Portals myLink Ping Monitoring Proactive Outage Tickets Online Toll-Free Reroute Utilization Trend Reports Availability Trend Reports Drill-Down Site Map Exportable Order Reports Standard Offering Premium Service Competitive Data Planned for 2012 Release Not Available (Costs Extra) Unavailable
- 9. 9 Virtual Tour of MyLink Not all features described are available to every customer. 9 Features vary by services ordered and location.
- 10. 10 One-Click to Status& Help myLink Bookmarks 10
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- 12. 12 Homepage Summary • AccountInfo • Quick Links • Order Status • Billing • Service Tickets • Most Active Data Circuits • News & Updates
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- 15. 15 Toll-Free Reroute • Makeimmediate routing changes: – To specific ring-to numbers, or – to routing plans • Disaster • Percent Allocation • Unlimited Flexibility • Perfect for – Disaster mitigation – Unexpected call volume
- 16. 16 Toll-Free Percent Allocation • Redistribute call volume evenly (and instantly) • Prevents heavy inbound traffic from causing missed calls
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- 18. 18 DID Reroute •Make immediate changes to the routing of Direct Inward Dial numbers • Administrative and limited rights settings allow greater flexibility for management
- 19. 19 Convenience and flexibility • Email administration made easy – View your domain information with a simple click of the mouse – Add, search and edit POP accounts easily from one access point – Manage Forwards, Spam Control settings and CatchAll from one interface 19
- 20. 20 Robust Support Tools – Create, update, and track service tickets – Request a Move, Add or Change – Find answers in our Knowledge Center – Contact Us via chat, email, or phone
- 21. 21 Reporting • One clickaccess to your voice and data services reports – Easily export to your local systems – Analyze your usage anyway that you want
- 22. Save time, speeddelivery, 22 track and manage expenses • Invoices – View and download your invoices – Pay your invoice online – Access up to 13 months of invoice history – Print, review and compare as needed – Choose to receive automated notices when new invoices are available 22
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- 25. 25 Customer-Driven Progress • EarthLinkBusiness is committed to delivering tools that make you more productive. • Coming soon: – Enhanced order status – New service ticket functionality – Customizable dashboards – And much, much more!
- 26. 26 Contact Info James Perullo,J.D., Account Executive 160 South River Road Bedford, NH 03110 [email protected] O: 603.314.2415 C: 978.500.0930 twitter.com/JamesPerullo linkedin.com/in/JamesPerullo888CloudComputing
Editor's Notes
- #9 Ping monitoring: Sending an ICMP ping to the WAN IP address of a managed router. If the router is up and running, it will acknowledge the ping. Proactive outage tickets: Automatically opening a trouble ticket or service ticket if the ping monitoring indicates a router is down. User-defined alarms: Giving the customer the ability to set thresholds or conditions for things like utilization levels of a circuit. The system emails or alarms the customer when the circuit reaches that threshold or condition. This feature is not available in any EarthLink portal today, but is a planned enhancement to the Managed Router Service product for 2012. Online Toll-Free Reroute: The ability to change the ring-to number for a toll-free number through the portal. This could also include changing allocation of calls for toll-free numbers. This feature is available on MyLink East and MyLink South. MyLink West does not support voice features. Utilization Trend Reports: Shows the customer historical information about how much bandwidth their circuits are using. Availability Trend Reports: Shows the customer how much uptime each location or their entire network experienced over a time period (e.g., 99.97% available for the month). This feature is available on MyLink West only. Class of Service Tools: Advanced tools to monitor performance or review statistics divided by various class of service profiles and/or the ability to change the traffic or priority allocation for class of service on the fly. This feature is not available in any EarthLink portal today, but is a planned enhancement to the MPLS product for 2012. Drill-down site map: A geographical map that displays icons of the customer’s service locations and allows the customer to drill into more detail about the service through the map. Exportable order reports: Ability for customer to download their order status reports from the portal. This feature is available in MyLink West only. It is a planned enhancement for the nationwide product set in 2012, with a dependency on systems integration.