The Utopia Consulting Group Presentation

The Utopia Consulting Group Presentation

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  Utopia ConsultingUtopia Consulting TheBusiness Process SpecialistThe Business Process Specialist
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  The Utopia GroupTheUtopia Group Founded by David Anderson in 2001 Consolidated with Top Call Center Consultants in Costa Rica in 2014 Experience in every country in the region Top Technical and Management Talent in the region U.S. Work Standards and Practices
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  Who Are We?WhoAre We? Contact Center, BPO and Business Development Experts with over a century of Experience Pioneers in developing the BPO Industry in LATAM Experts in developing, launching, selling and improving business operations
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  David Scott AndersonDavidScott Anderson Over 30 years in the Service Industry One of the Principle Founders of the Contact Center and High Tech Industry in Costa Rica, and the Central American Region High Level Business Development and Management Training Consultant Trainer and Management Development specialist with track record of developing top managers
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  Marlon GoulbourneMarlon Goulbourne SeniorManager in BPO industry for 20 Years Extensive Background in Business Development and Customer Relationship Management Sales and Marketing Specialist with extensive success with World Class Clients Certified ICMI Trainer and Staff Development Expert
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  Ebert HerreraEbert Herrera Highlyskilled Technical Manager with 20 years experience in developing technical infrastructure Senior Manager in Technology industry for 20 Years, including Software Development Extensive Background in Business Development and Customer Relationship Management Six Sigma Blackbelt
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  Juan Carlos QuirosJuanCarlos Quiros 12 years of experience in Human Resources and Labor Law Consulting for Call Centers 13 years of Immigration Law experience specializing in Expatriate Integration 10 years practicing Criminal and Corporate Law Broad experience in setting up Corporations and assuring adherence to local legal standards
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  Fernando AriasFernando Arias Architect with 15 years of experience in developing time sensitive projects  Consultant with extensive experience in Project Management, including conceptualization through Final Construction  Ability to design and construct turn key operations, or remodel for more efficiency
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  What do wedo?What do we do? Design efficient, profitable operations with proper focus on customer, quality, efficiency and profitability Implement new organizations with scaleability built in Improve profitability, efficiency and quality of existing organizations
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  Who are ourClientsWho are our Clients Entrepreneurs interested in getting into the BPO business, but with no background in the industry Existing but struggling organizations Organizations wishing to take it to the next level by improving core competencies Organizations Struggling with a Sales and Marketing Strategy Organizations looking for a qualified outsourcing partner
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  Partial Client ListPartialClient List
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  Why Us?Why Us? Flexibleand Cost Effective Solutions Knowledge of the Industry, including inside experience with the big boys of the industry Cultural Affinity For U.S. and Latin America Experience in every country in the region Broad Contacts among service providers Bi-Lingual
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  Why Us Continued...WhyUs Continued... Extensive Contacts throughout the World Additional Resources and Experts available to assist in specialty areas Reputation for Ethics and Honest Business Practices Knowledge of and contacts in All Central America and throughout Latin America
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  SpecialtiesSpecialties Entry Level toExecutive Management Training Advanced Agent Training and Development Seminars and Special Events Business Plan Developments Facilities Planning Sales and Marketing Development Business Continuation Planning Temporary Operations Management
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  Where We HaveWorkedWhere We Have Worked
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  Past and PresentAlliances and PartnersPast and Present Alliances and Partners
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  What Others sayabout Utopia Group...What Others say about Utopia Group... “I had the pleasure of meeting David through LinkedIn. Actually my first experience hiring someone to do consulting through a networking site. From my first meeting with David, I knew he was the right person for the multitude of assignments that would follow. David has helped my management recruit management candidates, evaluate staff, train supervisors, set up a marketing and operational strategy and has become a real partner to our business. His decades of experience keep paying off with every conversation and interaction with him. He is honest with his time and his advice, something that most consultants struggle with. I have rehired him twice during concurrent periods and will continue to do so, even if it just to do an occasional temperature check on our business strategies. When you hire David, you hire the real deal.” Michael Benstock The Office Gurus “I hired David to explore investing in Central America. I found out about David by the many word of mouth recommendations of people I talked to that had used his services. He brings with him an expert knowledge of the geographic locations, business contacts and pitfalls of Central America. His guidance was invaluable in helping us get started. I extended his contract twice, well past the original scope of our agreement, as he continued to add value to the process we were going through. It is always a pleasure to work with David.” Chris Caldwell Concentrix Corporation Additional References available via Linkedin or on request...
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  Contact UsContact Us Skype- davidsanderson U.S. Phone - +1 310-256-3614 C.R. Phone - +506-7105-0924 Email - [email protected] Web - http://www.utopiagroup.net
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  Thank YouThank You TheUtopia Group of Companies “Premier Business Process and Contact Center Consultants”