- The document discusses using neuro-linguistic programming (NLP) techniques in sales and marketing communications to better understand customers and influence their decisions.
- Key NLP strategies include paying attention to a customer's body language, tone of voice, and word choices to understand their perspectives, and using anchoring to associate a product with positive memories or emotions.
- While NLP aims to have an emotional impact, there is little proof of its effectiveness; however, its communication skills training may still help salespeople understand customer needs.