Nupur upadhayay
- 1. Nupur Upadhayay +1 3179910975 [email protected] Professional Summary: • Highly skilled software professional with around 8 years of experience in software industry using Salesforce, Apttus CPQ, BigMachines, Functional Analysis (QC), Integration (Informatica), (LoadRunner 11.0, Neoload). • Strong experience as a Salesforce Admin/Business analyst on the Force.com platform • Certified in Apttus CPQ 201 and Salesforce 201 • Solid Experience in Salesforce CRM, Salesforce Sales, Salesforce Service Clouds and Siebel CRM. • Co-ordinated and Worked on a Salesforce Lightning Release for a major clients. • Well versed in analyzing CRM business processes that include Sales Forecasting, Sales Operations, and Opportunity to quote conversion, Role Hierarchy, Order Management, User Management Account Management and Activity Management in a multi-tier environment. • Great understanding of Data Analysis and Data Migration • Strong experience on Sales, Marketing and Service CRM Modules both in Siebel and Salesforce. • Created multiple Business Requirement Documents, Functional Documents, Use Case Documents, Production Checkout Documents, Enhancement and Change Control Documents for Waterfall Model based Clients. • Worked with the product owner to define User Stories, created process/workflow Models, change tickets and conducted backlog grooming sessions for Agile Model based clients. • Created multiple User guides and Training Documents. • Assisted Business Users during UAT, Production Checkout and also helped in resolving multiple production Issues. • Coordinated with Dev and QA teams during the project life cycle, addressed queries, involved in multiple brains storming sessions. • Proficient in performing detailed analysis of business requirements and suggesting various function workflow designs keeping in mind the technical aspects. • Experience in working on Users, Process builders, Email Alerts, Validation Rules, Workflows and Approval processes, Sales Process, Custom Objects, Custom Tabs, Workflow Rules, Page Layouts, Record Types, Approvals, Assignment Rules, Custom Labels, Validation Rules and Custom Links. • Expertise at Administrative, Visibility & Security tasks such as User management, Creation of Profiles, Roles and Permission Sets, Sharing Rules, Public Groups, Workflow, Activities and Events, Email notification and Template Design. • Experience on various Data Management Tools Apex Data Loader, Workbench, Salesforce Import and Export Wizard and Duplicate Management Tools. • Created numerous Standard & Scheduled Reports and Dashboard which involved detailed data analysis. • Good Understanding and knowledge on development of Apex Classes, Triggers, Visualforce pages, Components, Email Services, Global Actions, Batch and Scheduled Apex using Force.com IDE. • Performed Sanity, Smoke, Integration and Functional Regression testing. • Expertise in working with Cross Functional Technical and Business Teams within and outside the Organization. • Strong troubleshooting skills and proven ability to prioritize tasks and resources to meet deadline and goals.
- 2. TECHNICAL SKILLS: SFDC Technologies: Salesforce CRM, Sales Cloud, Service Cloud ,Salesforce Lightning, Process Builder, Workflows and Approvals, Dashboard and Reports creations, Custom Labels, Custom Settings, Roles, Profiles, Permission Sets ,public groups,Data.com Duplicate Management, Visualforce, Apex Triggers, SOQL Salesforce Tools Force.com IDE, Force.com Data Loader, Workbench, Developer console Other Technical Tools Siebel CRM, SOAP UI, CRMOD, Veeva, SKUID, APTTUS CPQ Defect Tracking Tool HPQC, JIRA, PMO Programming Languages Apex, C, C++, Java, HTML, XML, SQL Version Control: Visual Source Safe (VSS), Clear Case, SVN Documentation Tools MS Excel, MS Visio, MS Word, SnagIt, Star UML , MS One Note PROFESSIONAL EXPERIENCE Project : McKesson Technology: Apttus CPQ & Salesforce Project Duration: Oct 2014 - Present Standard Role : Business Analyst/Project Coordinator Responsibilities: • Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Requirements. • Followed agile methodology and worked in an onsite – offshore Model. • Scheduled and conducted requirement analysis/impact analysis sessions on daily basis and organized • Walkthrough meetings with Dev and QA teams on weekly basis. • Conducted various brain storming sessions with other systems/teams in order to accomplish the Integration requirements. This involved communicating with various other internal teams • Involved in development of business logics using salesforce out of box functionality. • Extensive customization to automate certain process according to business needs. • Designing of Data Model and solutioning of business requirements. • Worked on Salesforce Lightning • Worked on Apex trigger, Visualforce page, Visualforce, controller, Apex classes, Lightning Components, Email Services etc. • Created Config-Tech, Interface design documents which provided detailed description of various salesforce functionalities implemented. Worked on Custom Salesforce Lightning component and app building. • Creation of Localization test plan, test cases at higher level, testing optimization strategy • Executing automated and manual test cases in localized languages • Worked on the Integration of Salesforce with Apttus (Costing, Pricing & Quoting) • Review, manage and enter clear, reproducible bug reports • Status reporting and creating success metrics • Analyze, modify and create new stored procedures. • Handled Load Testing • Track and report KPIs • Create Analysis and Design documentation for any modifications to existing web based application. • Built queries to extract data result from the oracle database which fed the application. • Work on System Testing and Implementation for the application. • Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation • Involved in the Knowledge Transfer of the new applications within project.
- 3. • Worked on Incident Tickets to fix bug in application and data analysis of reports. • Involved in daily monitoring of reports, fixed errors reported during the time. • Form validation including business logic validations for data entered by the user. • Knowledge management for all existing applications for client. • Liaise with Vendor and different teams to work on issues. Project : GE HealthCare Technology : Salesforce Project Duration : Aug 2013- Oct 2014 Standard Role : Business Analyst/Project Coordinator Responsibilities: • Deliver the product release in localized languages with highest quality • Implemented service cloud, service console and configured Email-to- Case and enabled communities in cases. • Scheduled and conducted requirement analysis/impact analysis sessions on daily basis and organized • Walkthrough meetings with Dev and QA teams on weekly basis. • Worked on Apex trigger, Visualforce page, Visualforce, controller, Apex classes, Lightning Components, Email Services etc. • Managing world’s leading vendor teams for localization testing • Creation of Localization test plan, test cases, testing optimization strategy • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Quote, Activities, Reports and Dashboards. • Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic. • Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. • Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to assist during the testing phase. • Handled various UAT and production support defects utilizing HPQC accordingly. Handled Application setup, Configuration and Troubleshooting • Handled Load Testing • Track and report KPIs • Interacting with Clients for gathering requirements • Create Analysis and Design documentation for any modifications to existing web based application. • Creates required test scripts based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use • Defines and conditions test data • Done Performance Test Execution using LoadRunner • Built queries to extract data result from the oracle database which fed the application. • Work on System Testing and Implementation for the application. • Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation • Reports defects and issues to development via defect tracking tool • Responsible for risk determination and analysis
- 4. • Involved in the Knowledge Transfer of the new applications within project. Project : Med Immune Technology : Salesforce Project Duration : December 2012 - February 2013 Standard Role : Business Analyst Responsibilities • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software requirements. • Prepared Documents • Prioritized objectives and functions of approaching a functionality • Creates requirement scenarios based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use • Defines and conditions test data • Tested Veeva application on iPad • Maintained testing schedule as well as guided other resources in the Team • Executes tests (manual or automated) • Maintains and reconditions data as needed during test • Verifies results through the application as well as the various related applications during Integration Product Test • Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation • Reports defects and issues to development via defect tracking tool • Reports any adverse testing conditions to the Team Lead (e.g., environment issues, system unavailability, test data issues) • Responsible for risk determination and analysis • Retests corrected defects and issues. Project : Sales tools and remediation Project Duration : January 2011 – November 2012 Standard Role : Salesforce BA Responsibilities:
- 5. • Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements. • Supports prioritization of test objectives and functions • Creates required test scripts based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use • Defines and conditions test data • Follows testing schedule as directed by the Test Team Lead • Executes tests (manual or automated) • Maintains and reconditions data as needed during test • Verifies results through the application as well as the various related applications during Integration Product Test • Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation • Reports defects and issues to development via defect tracking tool • Reports any adverse testing conditions to the Team Lead (e.g., environment issues, system unavailability, test data issues) • Retests corrected defects and issues. Project : 3D resourcing Project Duration : September 2010 - December 2010 Standard Role : CRMOD BA Responsibilities • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software requirements. • Followed agile methodology. Attended stand-up meetings on daily basis and organized meetings with teams on weekly basis. • Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic. • Created email templates, approval processes, approval page layouts and defined approval actions and automate the processes • Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements. • Handled various support issues and defects on day-to- day basis and updated JIRA and HPQC accordingly. • Supports prioritization of test objectives and functions • Creates required test scripts based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use • Defines and conditions test data
- 6. Personal Skills • Positive and professional attitude, Persistence communication skills. • Self-confidence and building relationships, Ready to relocate. • Pleasing personality, energetic and enthusiastic • Creative temperament and ventures Educational Qualification • Bachelor in Technology from Amity University, NCR holding 7 CGPA Language Skills English Fluent (Read, Write and Speak) Hindi Fluent (Read, Write and Speak) German learning (Read, Write and Speak) Additional Qualification ISMS (Information Security Management System) Under AUBSI (Amity University and British Standard Institute)
- 7. Personal Skills • Positive and professional attitude, Persistence communication skills. • Self-confidence and building relationships, Ready to relocate. • Pleasing personality, energetic and enthusiastic • Creative temperament and ventures Educational Qualification • Bachelor in Technology from Amity University, NCR holding 7 CGPA Language Skills English Fluent (Read, Write and Speak) Hindi Fluent (Read, Write and Speak) German learning (Read, Write and Speak) Additional Qualification ISMS (Information Security Management System) Under AUBSI (Amity University and British Standard Institute)