Uploaded byRuby Rose Faelden
Nursing Communication
The document outlines the process of communication, detailing the roles of the sender, message, and receiver, and the importance of feedback. It emphasizes effective verbal and non-verbal communication methods, particularly in a healthcare context, highlighting the 4Cs of professional nurse communication: collaboration, credibility, compassion, and coordination. Furthermore, it differentiates between therapeutic and non-therapeutic communication techniques, providing strategies for enhancing nurse-client interactions.
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Nursing Communication
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- 2. Communication Is “aprocess by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a ‘common understanding’ of meaning, intent and use of a message.” -Paul Leagens
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- 4. Process of Communication senderreceiver message response (feedback)
- 5. Sender The sender(communicator) is the originator of the message. Sender formulates, encodes and transmits the information which he/she wants to communicate. The impact of the message will depend on sender's communication skill, social status (authority), knowledge, attitude and prestige in the community.
- 6. Message A messageis the information/desired behavior in physical form which the communicator transmits to his audience to receive, understand, accept and act upon. The message may be in the form of words, pictures or signs.
- 7. Receiver Who receivesmessages from the sender, decoding, interprets the meaning and giving feedback.
- 8. Response/Feedback The responseis the message that the receiver returns to the sender. It can be either verbal, non-verbal, or both.
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- 10. Verbal Communication Paceand Intonation Simplicity Clarity and Brevity Timing and Relevance Adaptability Credibility Humor
- 11. Nonverbal Communication PersonalAppearance Posture and Gait Facial Expression Gestures
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- 13. Influence of Communication Development Gender Values and Perception
- 14. Influence of Communication Personal Space Roles and Relationships Territoriality
- 15. Influence of Communication Environment Interpersonal Attitude Congruence
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- 17. Communication with HealthCare Team 4 C’s of Professional Nurse Communication: collaboration - seeking and giving info, filtering important info, concise language, preparedness and organization credibility - precise, accurate, assertive, direct, adjusting communication appropriately compassion - consideration, caring, respect, positivity, advocacy coordination - delegation, organization, teamwork, leadership, mentoring
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- 19. Therapeutic Communication Isa process in which the nurse consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication.
- 20. Therapeutic Communication Techniques Using silence Providing general leads Being specific and tentative Using open-ended questions Using touch Restating or paraphrasing Seeking clarification Perception checking
- 21. Therapeutic Communication Techniques Offering self Giving information Acknowledging Clarifying time or sequence Presenting reality Focusing Reflecting Summarizing and planning
- 22. Non-therapeutic Communication Techniques Overloading Value Judgments Incongruence Underloading False reassurance Invalidation Focusing on self Changing the subject Giving advice Internal validation
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- 24. Nurse-Client Communication 3C’s : Confirm feelings and thoughts Clarify information Collaborate to evaluate healing