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Do	you	have	a	formal	
onboarding	program	in	
your	organization?
?
How	would	you	describe	
your	new	hire	training?
What	we	hope	you	take-away:
Apply	best	practices	to	accelerate	the	time	to	productivity	for	the	new	hires.
Apply	the	concept	of	“organizational	socialization”	to	new	hire	training.
Build	a	foundational	new	hire	training	and	development	plan.
What	is	onboarding?
strategic	vs.	tactical…
Onboarding,	also	known	as organizational	socialization,	refers	
to	the	mechanism	through	which	new	employees	acquire	the	
necessary	knowledge,	skills,	and	behaviors to	become	effective	
organizational	members	and	insiders.
Source:	Bauer,	T.N.	and	Erdogan,	B.	
APA	Handbook	Of	Industrial	And	Organizational	Psychology
Higher	job	
satisfaction
Organizational	
commitment
Lowered	stressLower	Turnover Higher	Performance	
Levels
Career	Effectiveness
Benefits	of	Effective	Employee	Onboarding
SOURCE:	Onboarding	New	Employees:	Maximizing	Success,	SHRM,	Tayla N.	Bauer,	Ph.D
52%
44%
EMPLOYEE	ENGAGEMENT	
DROPS	BY	8%	AFTER	THE	
FIRST	6	MONTHS	OF	
EMPLOYMENT.
SOURCE:	Gallup,	State	of	the	
American	Workplace	2013
RETENTION	RATES	BY	
TIME	TO	PRODUCTIVITY	BY	
CUSTOMER	SATISFACTION	BY	
According	to	an	Aberdeen	Benchmark	Report,	EFFECTIVE	
ONBOARDING	improves…
52%
53%
60%
18	MONTHS
the	most	vulnerable	time	for	a	new	hire	to	leave	
8-12	WEEKS
avg.	time	to	
productivity	for	
clerical	staff 18-22	WEEKS
avg.	time	to	
productivity	for	
professional	staff
24-28	WEEKS
avg.	time	to	
productivity	for	
executives
SOURCE:	Strategic	Onboarding.	 Bersin	by	Deloitte.
PLANNING	AHEAD
INTEGRATING	COMPANY	
GOALS	AND	CULTURE
OUTLINING	
EXPECTATIONS,	
GOALS	AND	SUCCESS	
CRITERIA
UTILIZING	
TECHNOLOGY	AND	
ONLINE	TRAINING
INVOLVING	MANAGERS
5	Best	Practices	For	Employee	Onboarding
New	Employee	Success
HR
• Sourcing,	recruiting,	hiring
• Linking	manager	and	job	
requirements
LEARNING
• Links	between	job	role	and	
knowledge/skill	 needed
• Closing	gaps
MANAGER
• Support	of	both	HR	and	
Learning
• Support	of	employee’s	
acclimation
1.Planning	Ahead
Understand	future	needs	and	
potential	gaps
Character	and	culture	fitJob	descriptions	
and	skills
Information	flow	and	
learning
Mission,	Strategy	and	
Goals
Understanding	
employee	impact
2.	Company	Goals	and	Culture
Connectedness	and	Networking
60%
of	managers	who	fail	to	onboard	
successfully	cite	failure	to	establish		
effective	working	relationships	as	a	
primary	reason.
SOURCE:	SHRM,	Onboarding	New	Employees:	Maximizing	
Success
Increase	the	quantity	and	
quality	of	connections
• Ability	to	understand	the	relative	
value	of	situations
• Areas	of	subject	matter	expertise
• Key	influencers	and	information
• Leveraging	technology	and	enterprise	
social	networks
3.	Expectations
• Learning	preferences
• Management	style
• Performance	
measurements
• Feedback	and	coaching
Purpose	and	Context
Provide	context	to	improve	
productivity
• DRIVE:	Mastery,	Autonomy,	 and	
Purpose
• Ambition,	 entrepreneurialism	 and	
attachment
• Understanding	of	organization	based	
on	education	or	experience.
Learning	
resources	and	
content
Off-the-shelf	and	
custom	video
Resource	delivery LMS	and	mobile
4.	Technology	and	Training
Developing	a	New	Hire	Learning	Plan
Job	Performance	 Company	and	Culture
• Here’s	how	you	do…
• Processes	and	applications	needed
• How	and	where	to	get	the	
information	 they	need
• Job	aids,	process	descriptions,	 flow	
charts
• Resources	and	training	delivery
• The	concept,	purpose	and	vision
• Your	industry	and	message	to	the	
market
• Information	flow	and	influence
• Org	charts	and/or	team	personal	
interest	collages
• Help	your	new	employees	establish	
connections	and	network
Developing	a	New	Hire	Learning	Plan
Welcome	and	Introduction
JOB	PERFORMANCE
Training	Room	Login	Instructions
Accessing	Your	Computer	Overview
Associates	How-to	Guide
COMPANY	AND	CULTURE
Welcome	from	President
Employee	Handbook
Company	Overview
Developing	a	New	Hire	Learning	Plan
Workplace	Policy	and	Compliance
JOB	PERFORMANCE
PCI	Compliance
PCI	Compliance	Assessment
COMPANY	AND	CULTURE
Employee	Awareness	Series:	Sexual	
Harassment
Ethics	for	Everyone
Undeliverable:	Email	Etiquette	for	
Today’s	Workplace
Developing	a	New	Hire	Learning	Plan
Applications	and	Processes
JOB	PERFORMANCE
How	to	Use	Outlook	2013
MS	Office	2013	Excel:	Tips,	Tricks	and	
Shortcuts	Part1
MS	Office	2013	Excel:	Tips,	Tricks	and	
Shortcuts	Part2
Community	(ESN)	How-to-Guide
COMPANY	AND	CULTURE
Flexible	work	policy	and	time	off
Career	development	and	promotions
Recognition	and	rewards
Provide	context	to	improve	
productivity
• Acclimation	and	application	of	
learning
• Coaching	and	feedback
• Setting	expectations	and	goals
5.	Manager	Involvement
Measuring	the	Impact
Improvement	Objectives Business	Impact
Knowledge	Transfer
Engagement	Levels
Employment	Brand
Automation
Consistency	of	(Positive)	Experience
Organizational	Transformation	(business	and	/or	
cultural)
Accountability—Roles	and	Responsibilities
Attrition
Time	to	Productivity
Level	of	Productivity
Ability	to	Meet	Emerging	Talent	Needs
Competitive	Position
Recruiting	Cost
Labor	Cost
Onboarding	 Administration	Cost
SOURCE:	Successful	Onboarding:	Strategies	to	Unlock	Hidden	Value	Within	Your	Organization	
by Mark	A.	Stein and Lilith	Christiansen
New	Hire	Contribution	=	
Capability	+	Context	+	Connections	+	Tools/Training
Organizational	Socialization	and	Insider
Key	
Take-Aways
Onboarding	 and	new	hire	training	should	
be	considered	a	strategic	initiative	of	your	
organization.
Successful	strategic	onboarding	 programs	
are	good	for	the	bottom	line	and	the	
overall	health	of	your	organization.	
The	five	best	practices:	planning	ahead,	
integrating	your	company’s	goals	and	
culture,	outline	expectations,	utilize	
technology	and	online	resources,	and	get	
your	managers	involved.
Building	Skills
Cutting	Edge	Success	at	Work	
– Build	Employability	Skills
• Fast-paced	and	short
• Character-driven	TV	style	
comedies
• New	approach	to	reaching	today’s	
learners
• Laughing,	discussing	and	reacting	
to	behaviors
Interactive	Video	Series:	Onboarding
Try	out	these	video	lessons	and	
more!
Thousands	of	videos	and	unlimited	access	for	your	
employees.
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Onboard, not Overboard: How to Use Training to Drive New Hire Productivity