Creating Engaged EMployees With Job Satisfaction

Attitudes and
Job Satisfaction
Presented by:
Ethan Chazin
President & Founder

Organization CULTURE
Formal Informal

DISCUSSION
Can you think of an
organization you know
well whose FORMAL &
IFORMAL cultures are
completely different?

Is Civility an Employer
Responsibility?

Workplace Attitudes
• Job Satisfaction
• Job Involvement
• Organizational Commitment
• Perceived Organizational Support
• Employee Engagement:
 17-29% highly engaged
 Requires understanding of employee
motivations-it’s NOT salary!
 Employee reward & recognition
 Decision-making involvement
 Idea solicitation

Employee engagement, an
individual’s involvement with,
satisfaction with, and
enthusiasm for, the work
she/he does.

Military Intelligence
Jumbo Shrimp

• A positive feeling about a job resulting
from an evaluation of its characteristics.
• So much MORE than a set of tasks.
• Avg. US worker job satisfaction
consistently high ‘72-’06. Then what?
• Differs globally by culture, region, and
job facet.
• Plateaus for U.S. workers at $40k.
19
Job Satisfaction

“It’s not just about making them
(employees) happy-that’s not a
business issue. Engagement is.”
Julie Gebauer
Towers Watson

How to Make Workers Happy
• Create an AMAZING culture.
• Ensure meaningful work.
• Reward and recognize them.
• Solicit their ideas.
• Allow them to define their work.
• 360-degree performance reviews.
• Provide the tools, resources, support,
and guidance they need to succeed.
21

“Research shows that people’s
happiness is affected by their
sense of control over their
lives. Being able to do your
own work in your own way,
or to influence your
environment, gives a big
boost in satisfaction.”
Gretchen Ruben, Author
“The Happiness Project”

DISCUSSION
How can organizations
balance employee happiness
with their strategic goals?

How to Make Workers Happy
• Workplace Flexibility.
• ROWE: Results-only workplace
environment, created by Best Buy.
• Job Crafting: Allows employees to adjust
their job to apply their skills, passions,
and strengths.
• Unleashing Potentially Untapped
Employee Strengths and Interests.
25

DISCUSSION
Think about the BEST job you
ever had?
What made it so?

• Exit-Voice-Loyalty-Neglect Framework
• Exit: Unhappy people look to leave.
• Voice: Attempt to improve conditions.
• Loyalty: Optimistically waiting for things to
improve.
• Neglect: You detach emotionally, stop
caring.
• Satisfaction-Performance relationship is
key, esp. in Customer Care roles.
33
Dissatisfied Workers

DISCUSSION
Is job satisfaction the
responsibility of the
employee, the
organization…or both?

Job Satisfaction &
Customer Satisfaction

Happy Employees, Happy Customers?
• Satisfied employees increase customer
satisfaction and loyalty.
• The Pareto Principle – 80/20 Rule.
• Zappos 1st core value: “Deliver WOW
Through Service.”
• Disney: “Create Happiness.”
• Your employees are your best Brand
Ambassadors, recruiters, and PR.
37

Surveying Employee
Satisfaction

• Job Satisfaction & Absenteeism.
• Job Satisfaction & Turnover.
• Job Satisfaction & Workplace Deviance.
• Managers That Don’t “GET IT”.
• Employee Advocates vs Administrators?
• PEOs Taking Over.
• Do They Affect Org. Behavior/Culture?
46
HR – What’s Their Role

Creating Engaged EMployees With Job Satisfaction

Creating Engaged EMployees With Job Satisfaction

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