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Organizational Conflicts
The document discusses organizational conflicts within CDK Hospital, a private hospital in India. It identifies several internal and external factors that contribute to conflicts, including outdated facilities, lack of specialists, poor management, low staff motivation, and unstable economic and political environments. The strategies proposed to address the conflicts include analyzing and addressing both short-term and long-term causes, improving coordination between departments, motivating staff, utilizing the medical college, changing policies to provide equal treatment regardless of wealth, and prioritizing service over profits.
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Organizational Conflicts
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- 2. INTRODUCTION OF (CDK)CDKFoundered On, 1978, With 10 Share Holders. Presently they Have 5 Shareholders. CDK Runs With Five Member Committee. The Committee Act for Improving Quality of the Hospital and advanced the service of the hospital.
- 3. INTRODUCTIONThis Project IsBased On Conflicts on an Organization Which Results In Mutual Negative Feedback. Conflict Is Often Considered As A Negative Factor Which Has Constructive, As Well As Destructive Consequences.Conflict courses to fail Organizational Operation. It Is Believe That Each Organization Is Based On An Object Which They Can Achieve Their Goals.It’s True Each Organization Will Be Trying on Profit Maximization and to expand the Organization according, to Customers taste. It Is A Must For An Organization To Polish The Conflict According to, “The Best Practiced Of Business Ethics”. For This Project, I Have Chosen a Service Oriented Organization, Which is a Private Hospital, I Will Name As CDK.I did my Research by Experiencing, Service of a Private Hospital in INDIA. Being a Customer I had noticed the mismanagement of the hospitals and lack of service.In a week I got the permission from the management to do a research on CDK hospital
- 4. OBJECTIVES OF (CDK) ToMaintain The Service According To The Technological Advancement. The “SLOGAN” is “CDK INJECT BATTER HEALTH SERVICES ”.
- 5. THIS HOSPITAL RUNSUNDERADMINISTRAION DEPARTMENTPUBLIC RELATION DEPARTMENTFINANCE DEPARTMENTDOCTORS DEPARTMENTSHUMAN RESOURSES DEPARTMENTRESRCH AND DEVELOPMENT DEPARTMENTTRANSPORT DEPARTMENTMAINTANACE DEPARTMENTMAINTANACE DEPARTMENTNURSING DEPARTMENTMDICAL COLLEGE
- 6. ADMINISTRATION DEPARTMNET Administrationis controlled by doctors, research, college and nursing department. Administration Department Deals With All The Staff Of The Organization. And Make Rules For The Staff.Head Of The Administration Is A Manager And Duty Of The Administration Is To Look After The Staff. And responsible departments(B) PUBLICRELATION DEPARTMENTHead Of The Public Relation Is Public Relation Officer. And Department Duty Is To Give And Maintain Better Service To Customers. This department deals with customers only.(C) FINACE DEPARTMENTFinance Department Deals With The Financial Aspect Of The Organization. This department deals with all the financial aspects of the organization.
- 7. (D) DOCTORS DEPARTMENTThisDepartment Is Subdivided In To Medical Specialist. And deals with the Patients.
- 8. (E) HUMANRESORSES DEPARTMENT This Department Deals With Recruiting Staff And Specialist To The Organization.The department deals with the human resources aspects. (F) RESERCH AND DEVELOPMENT DEPARTMENT This Department Is To Research On Health Sector To Give Advance To Health Sector (G) TRANSPORT DEPARTMENT The Department Deals With The Transport Of The Organization. Example Ambulance
- 9. (H) MAINTANCE DEPARTMENT This Department Deals With The Maintenance Of The Organization Example Cleanliness ( I ) ENGENERING DEPARTMENT. The Department Deals With Engineering Section Of The Organization ( J ) NURSING DEPARTMENT The Department Deals With The Nursing Of The Organization. The Entire Nurse Works Under This Department. ( K ) MEDICAL COLLEGE Medical College Trains The Staff Of The Health Sector.
- 10. CONFLICT ARRISE TOTHIS hospital
- 11. This hospital ConflictsArise Because Of Business Environment. Which Is External And Internal Environment.. In External EnvironmentIn Internal Environment Political Environmental FactorsEconomical Environmental FactorsSocial Environmental FactorsTechnological Environmental FactorsCustomersFacilitiesManagementShare HoldersEmployeesFinance
- 12. POLITICAL FACTORS PoliticalFactors Influence for Raising the Conflict are: Lack in implementing the rule of LawLack of Government Interest.Corruption Absence of Financial Institution
- 13. ECONOMICAL FACTORS Unstable MonetaryPolicyWeek and closed Economic SystemInflation
- 14. TECNOLOGICAL IMPACTS since weare in a third world country ,Lack Of Technological Improvement, Raises Conflict to Advance the latest Technology ,which increased Customers Satisfaction
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- 16. CUSTOMERS Inequality amongcustomers FACILITIES Outdated facilities.Doctors few specialistEquipments Not advance technologyNot a clean Environment
- 17. . MANAGEMENT Miss management.No objectives , no plane,no goal
- 18. Internal corruptionStaffs arenot motivated no bonus no reward no extra time payment less salary
- 19. THE STRATEGIES: TOSOLVE THE CONFLICTANALIZE THE EXTERNAL AND INTERNAL CONFLICTS THAT ARISES INTHE HOSPITAL MAKE A SHORT TERM PLANE FOR TO SOLVE CONFICT ARRISES FROM EXTERNAL AND INTERNAL ENVIROMENT MAKE A LONG TERM PLANE FOR FUTUR , TO AVOID THE CONFLICT OF INTERNAL AND EXTERNAL ENVIROMENT.MAKE SURE THE HOSPITAL ARE WORKING TO THE OBJECT MATTERS AND SUBJECT MATERSADOPT A GOOD CORDINATION IN BETWEEN DEPARTMNET. ADOPT A GOOD COMMUNICATIONAL SKILL MOTIVATE THE STAFFIF THE HOSPITAL DOES NOT HAVE THE FINANCE SELL THE SHARE.MAKE USE OF THE COLLEDGE TO BULID THE MAIN POWER.CHANGE THE SOLGAN TO “NO DIFFERENCE BETWWEEN RICH AND POOR”MINIMIXED THE PROFIT AND MAXIMIZED THE SERVICE