The document discusses the use of Web 2.0 technologies in government. It begins by asking what Web 2.0 is, if it matters, and why governments should adopt it. It then discusses how Web 2.0 has been used in areas like regulation, service delivery, and citizen monitoring of government activities. The document argues that governments should not try to heavily control Web 2.0 initiatives but should instead enable others and actively promote skills development and funding of bottom-up projects. The overall message is that Web 2.0 can increase transparency, accountability, and citizen engagement with government if adopted in the right way.