Osric L Prowell - Resume - August 2016

Osric L Prowell - Resume - August 2016

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  O. LeRON PROWELL 2746Belle Meade Place • Columbia, TN 38401• 931-487-9808 (Home) • 615-406-0075 (Cell) • [email protected] Professional Summary A quality-focused, results-oriented leader, who is able to multi-task to completed time sensitive requirements while exhibiting strong interpersonal skills and flexibility to achieve business objectives. Counsel others to cultivate a productive and adhesive team work environment. Recognized for achievements in the following areas: ∙ Quality Control ∙ Team building and alliance development ∙ Prioritization ∙ Customer Attentiveness ∙ Creative Problem Solving ∙ Training Development and Instruction ∙ Project Start-ups ∙ System & Controls Programming Professional Achievements ∙ Reduced customer late shipments by thirty percent (30%) by implementing process enhancements ∙ Increased worker productivity in the manufacturing facility by establishing and enforcing work guidelines ∙ Recognized by Business Development as a key member of the PowerLink Department for developing a well-defined panel inspection process, that provided shipment documentation and final visual inspections of panels prior to shipping ∙ Instrumental in cycle-time reduction for Lean Manufacturing measurements through utilizing automated test sequencing, and developing of new concepts to reduce production costs ∙ Reduced production building errors, which minimized the percentage of customer returns ∙ Responsible for the SquareD system programming on both the JC Penney and Walgreens national accounts Professional Experience Schneider Electric (SquareD Corporation), LaVergne, TN 2003 – January 2016 Quality & Order Control Coordinator October 2013 - Present ∙ Manage the PO process from creation to execution for internal and external customers ∙ SAP – Invoice reconciliation ∙ Build and confirm Bill of Materials (BOM) for custom panel requests for customer orders ∙ Accurately create and process Purchase Orders in a timely and effective manner ∙ Submit orders through appropriate channels to gain required approvals ∙ Scheduling customer notifications and PO corrections as needed. ∙ Accurately track orders to confirm Proof of Delivery (POD) requests ∙ Maintain accurate ETA dates for open orders ∙ Coordinate the expediting of orders in order to meet customer timing requirements Quality Control / Build Specialist May 2011 – September 2013 ∙ Make timely decisions in order to maintain production output while quickly analyzing situations and provide direction to production staff ∙ Created SOP training documents to assist in employee training requirements for new products; ∙ Drive continuous improvement activities by modifying production activity; ∙ Facilitate engineering activities in support of new product and process introduction; ∙ Participate in manufacturing operations strategy; facilitate the achievement of production goals; ∙ Define and implement training and assimilation of new employees on the shift; ∙ Evaluate staffing levels in each operational area to manage production inventory and balance workload; ∙ Communicate, administer, and ensure compliance to Company policies for safety, environmental, attendance, etc.; ∙ Communicate business and operational objectives to the workforce Technical Support Specialist October 2007 – March 2011 ∙ Provide client support and technical issue resolution via E-Mail, phone and other electronic medium ∙ Identifies and resolves problems in a timely manner ∙ Configuration of client's equipment to connect to meet customer requirements ∙ Provide training to clients in the use of system and applications as related to Internet ∙ Identify, correct, and advise on operational issues in client control systems ∙ Assist customers and the service department with instrumentation and generic product trouble shooting
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  O. LeRon Prowell 2 ∙Perform pre-site installations, inspections, and Start-ups at customer sites ∙ Supplies appropriate telephone support & documentation regarding all above mentioned issues ∙ Maintain customer relationships ∙ Prioritizing, tracking and resolving support issues for current client base ∙ Correcting the issues and communicating resolution to the client ∙ In-depth knowledge of the proprietary controller software system ∙ Developing procedures for increasing support effectiveness and efficiency ∙ Train current and new customers on equipment applications Customer Support Specialist, November 2005 - September 2007 ∙ Provide excellent customer service for internal and external customers by minimizing the number of dropped calls ∙ Promote strong customer satisfaction by exceeding expectations through exceeding lead-time requirements ∙ Handles technical support questions from both internal and external customers on company devices ∙ Complete required training to increasing knowledge base of product capabilities ∙ Solve and address issues related to company devices to eliminate performance errors ∙ Represent the company as a liaison with external customers by resolving product related issues Technician Senior/Inspector Senior, September 2003 - October 2005 ∙ Examined and ensured panels were staged in the shipping area on or before customer due date ∙ Documented the shipment information for copy manager and customer service ∙ Informed management of inventory level of components required in order to maintain productivity ∙ Developed a process for testing and boxing panels which reduced manufacturing times and cost ∙ Completed the Defective Material Document and followed procedure to ensure defective equipment is repaired ∙ Trained new and temporary employees on job requirements to ensure quality component production Electronic Engineer Maintenance Technician/Inspector, July 2002 - August 2003 Quality Control / Addecco (Temp to Perm) – Schneider Electric, LaVergne TN 2002 Electronic Engineer Maintenance Technician/Inspector ∙ Produced quality panels in order to meet set production schedules ∙ Determine issues with production quality and placed defective products in designated areas ∙ Trained new temporaries on production requirements ∙ Coordinated and assisted in scheduling and meeting production goals Education Project Management (Candidate), ITT Technical Institute, Nashville, TN (2009 - 2011) A.A.S Electronic Engineering Technology, ITT Technical Institute, Nashville, TN Professional training & Certifications ➢ Electrical Safety Training ➢ Powerlink Qualifications Training ➢ HVAC Controls Certified Equipment & Software Applications ➢ Microsoft Office – Basic (Words, Excel, PowerPoint, & Outlook) ➢ Schneider “Quote to Cash” Purchase Order System ➢ Schneider Based Software for PLC Programming ➢ Stealth Micrometer ➢ Voltage Multimeter ➢ Oscillioscope ➢ SAP ➢ Fluke Multimeter ➢ Lotus Notes ➢ Modbus Application ➢ Soldering Iron ➢ Northern Telecom Phone Systems ➢ C-Bus