The document discusses how over-the-top (OTT) services like Skype, Netflix, and social media will become the dominant form of communication. It notes that 1-3 year predictions about technology adoption are often too optimistic, but the actual long-term outcomes are more transformative than expected. As bandwidth availability increases with technologies like 4G LTE, OTT services will handle more data-intensive applications like video calling and streaming. The document concludes that OTT is already becoming the primary way people access voice and video, and this transition will only accelerate over time.