PAGLAUM FACILITATING SKILLS 071523.ppt

Objectives:
At the end of this session, it is expected
that you will be able to:
1) gain deeper understanding about
facilitating and counseling;
2) feel more empowered in your
respective roles; and
3) apply your learning in your day to
day dealings with prospective
clienteles

Why did you
become a
Paglaum
Volunteers?
Why not?

Facilitation is more of an ART than a
science.
A facilitator must be able to read not only individuals,
but the interaction towards others/situations, and the
subtleties of human dynamics.
Where training involves telling and teaching -
FACILITATION involves helping a person/group
of
persons discover for himself/themselves.
Good facilitation brings cooperation results.

Micro Skills in Communicating:
 Be appropriate
 Be direct
 Be sincere
 Be firm
 Be assertive
 If you should disagree, do it in a nice
manner

Micro Skills in Questioning:
Use O P E N to probe:
 “Who, what, when, how?”
Use CLOSED (yes/no answers) to redirect/summarize:
 “Are you saying that…?”
“Was it the reason you did…?”
Use YOU questions
 “How do you see this?”
 “What are your priorities?”
 “How important is…..to you?

Micro Skills in Soliciting Feedback:
Help your participants to think through these
questions:
1. What did you do well?
2. What could you have done even better?
3. What prevented you from doing even
better; what’s the plan to do even better in
the future?

CHALLENGES IN LISTENING
 It entails dropping off one’s mental luggage
 One must focus on the verbal and non-verbal expressions
 It disrupts one’s schedule
 It is energy draining
 There is a risk of emotional involvement
 Listening is an ART thus, it requires:
 Patience
 Practice
 Perseverance

Using good verbal listening skills, you increase
the chances that:
 You will understand what the other is saying
and they will understand you
 You will create a situation where you will be
able to develop a helping relationship
THERAPEUTIC VALUE OF LISTENING
 Alleviates loneliness
 Increases one’s sense of self-worth
 Decreases defensiveness
 Increases openness to possibilities
 Facilitates problem solving
 Liberating and redemptive
experience

Micro Skills in Conflict Handling:
• identify points of agreement
• reformulate contributions to highlight common
ideas
• encourage both parties to build on others’ ideas
• test consensus for relevance/motivation
• appreciate and enjoy cultural diversity

Republic Act (RA) No. 9258
An Act more popularly known as the Guidance
and Counseling Act of 2004, is a law crafted and
designed to professionalize the practice of
guidance and counseling in the Philippines.
The law also entails the creation of a Professional
Regulatory Board of Guidance and Counseling
who will then be mandated by this very law to
formulate the necessary rules and regulations that
will implement the provisions contained within, in
coordination with the accredited professional
organization.

The Basic Counseling Skills
Disclaimer
 The following presentation does not
constitute counseling training, it is an
overview of counseling skills.
 Anyone wishing to practice counseling,
should undertake appropriate training
and have relevant supervision.

 What does it feel to be rushed in a
conversation?
 Ever had a conversation with someone who
wanted to “get away” or really did not want
to be in your company, how did it feel?
1. Attentiveness and Rapport Building
Skills
The Basic Counseling Skills

 …is paying attention, showing that you are
interested in the person sitting in front of you
 This can be demonstrated by the listener in
many ways.
 Active Listenin
1. Attentiveness and Rapport Building
Skills

 Paying attention
 Nodding
 Reflecting and paraphrasing
 Asking questions to clarify your understanding
 Active Listening

Empathy is defined as:
“The ability to understand and share the
feelings of another.”
- Source: Oxford English Dictionary
Empathic responses should contain the
emotion of what the speaker has said as well
as the words.
 Empathic
Listening

Speaker:
I had to tell my teacher that Susie cheated
during our exam. I felt guilty that she was
suspended, she is my best friend. I can not come
to terms with what I had done. I am sure Susie
and my classmates will hate me for it.
Listener:
You feel guilty for telling your teacher that
Susie cheated because she was suspended and
she is your best friend. You feel that you are
worried that she and your classmates will hate
you for that.
 Empathic Listening

There are many ways of using questions as a
listener.
The most effective questions are those that clarify
your understanding, this feels less evasive for the
speaker.
2. Effective Questioning
Skills

…is reflecting back to the speaker what they have
said but using your own words.
A summary is usually used toward the end of the
session to reflect back the theme or themes of the
speaker’s story. It allows the speaker to feel both
“heard” and “understood.”
For example…
3. Paraphrasing and Summarizing
Skills

3. Paraphrasing and Summarizing Skills
Speaker:
My parents recently separated and I live with
my mother. I missed my father and I heard that he
is seriously ill and I am worried sick. He lives in
another place and I will have to take a boat but I
can’t go there on my own, and my Mom says we
don’t have enough budget now.
Listener:
Your parents just separated and you missed
your father who now lives in another place. You
are worried because he is sick and you want to
visit him. Your Mom can not afford for the trip
since you have to go with a companion.

The speaker may bring a lot of issues to a session,
the skill of focusing is to ask them which issue is the
most pressing.
Challenging has to be used thoughtfully and may
appear in paraphrasing.
For example…
4. Focusing and Challenging
Skills

Speaker:
I was not able to finish my project, some
students from the other section bullied me, and my
parents quarreled last night.
Listener:
You seem to have a number of difficulties, I
wonder which is causing the most difficult,
perhaps we can start with it first and then the
others in time.
Skills

Speaker:
I am fed up. I am confused of whether I am a
man or a woman. My Mom keep teasing me if I
already have a girlfriend, and my Values Ed
teacher is giving us a difficult project on how to be
a true person.
Listener:
You seem to be having difficulty with speaking
the truth or the issue of honesty.
Skills

Sometimes, a speaker will generate feeling in a
listener
This is called transference and is a part of being
able to understand someone else’s experiences.
For example…
Reflecting on the counseling skills,
process and immediacy

Reflecting on the counseling skills,
process and immediacy
Speaker:
I saw a man climb into the window of my room.
He pointed a knife on me and ordered me not to
shout and grabbed me. I struggled and fought my
way out of the room.
Listener:
This feels really scary for me. What feelings are
around for you?

Being aware of our own competence is an
important part of using counseling skills
effectively.
Speaker may ask of us things we can not offer
such as advice or perhaps friendship.
In situations such as these, we may need to refer
to another professional.
For example…
Awareness of boundaries
including referrals

Speaker:
I wonder if you could advice me whether to file
a case against our neighbor who harassed us last
night? I don’t need any other help[ but this.
Listener:
Legal advice is not something that I am trained
in, would it help if I made a referral to the
Barangay Lupon?
Awareness of boundaries
including referrals

Sometimes, speakers need to develop and share
their story. They may feel a mixture of emotions,
such as fear, anger, shame or sadness.
Don’t rush them, or try to answer for them, they
know their own truths.
PATIENCE is a useful personal quality for a listener!
Works at appropriate pace

Speakers can sometime impart quite a lot of
information in a very short time.
Checking your understanding is a useful skill as it
allows you, the listener to make sure that you have
fully understood what is being said.
For example…
Checks understanding
with the speaker

Checks understanding
with the speaker
Speaker:
They are always getting on in me, telling me I
am not good enough and always telling other
people behind my back.
Listener:
You talk about “they” and “other people.” Could
I be clarified who they are?

Sit squarely
Open posture
Lean forward
Eye to eye contact
Relax
Sit squarely
Open posture
Facial expression
Touch appropriately
Eye to eye contact
Nod when necessary
Guide for emphatic listening (Rogers):
And lastly…

Other important notes
 Maintain confidentiality
 Recognize your limitations
 Avoid asking irrelevant questions
 Don’t use the person-in-need (PIN) to satisfy your
own needs
 Do not force or pressure to continue counseling
 Private and quiet venue (if possible)
 Touch (timely & appropriately)
 Treat them as you would be treated
 Do not judge
 Include them in you daily prayer
ETHICAL GUIDELINES IN COUNSELING

Other important notes
Our ROLE:
R – espond to clientele’s concern/s
(personal/social growth; career development)
O – offer appropriate action/s (immediacy;
confidentiality; properly)
L – ead by example (personally and professionally)
E – ensure that records are created and
protected (take down notes; keep records;
safeguard information)

If I can stop one heart from
breaking,
I shall not live in vain;
If I can ease one life the aching,
Or cool one pain,
Or help one fainting robin
Unto his nest again,
I shall not live in vain.

 By Emily Dickinson
If I Can Stop One Heart From Breaking

PAGLAUM FACILITATING SKILLS 071523.ppt

PAGLAUM FACILITATING SKILLS 071523.ppt

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