Painless Prospecting



          Craig James
          Sales Solutions

              May 13th, 2008



 Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Agenda

                 How to use this medium
                 Introductions
                 Content
                 Closing Q&A




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
What is prospecting?

                 First contact

                 You are unknown to the prospect




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
How does the mere thought of
prospecting make us feel?




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Why is prospecting painful?

                 It's a low return-on-time activity

                 We often get ignored

                 We meet with lots of resistance




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Why makes cold calling unappealing?

                 We expect the worst
                      “I’m not interested”
                      “I’m busy” (You’re interrupting me)
                      “We’re happy with our current
                      provider”
                      “I hate telemarketers”




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
What makes cold calls “cold”
                 No relationship

                 No rapport

                 No trust




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Why else?
                 We don’t know what to say
                      when we hear these objections
                      to the gatekeepers
                      when we get voice mail
                      when we actually get someone
                      who’s willing to listen!




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
How can we make
    prospecting less painful?
                 Set realistic expectations

                 Adjust our attitudes

                 Prepare ourselves

                 Use tools

Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Expectations and attitude
                 Expectations
                     You will get more nos than yesses
                          The best baseball players make
                          out twice as often as they get a hit!
                 Attitude
                     Apprehension - it’s normal!
                     “I am not a telemarketer!”
                     Don’t take nos personally
                     Rejoice at the yesses!
                     Worse thing that could happen?
Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Preparation and Tools
                 Learn about your prospects

                 Create and use tools




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Research
                 Research your prospects. Learn
                 about
                      Their business
                      Their challenges
                      Their management
                      Their competitors




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Create and Use Tools
                 Know the benefits you offer
                 Create a script and practice it
                 Know the most common objections
                           and your responses
                 Develop qualifying questions
                 Consider making a pre-call contact
                 (letter, email)


Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Tools
                 Scripts

                 E-mail Templates

                 Letter Templates

                 List of benefits and features


Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Comparing the tools
                 Cold calling

                 E-mail

                 Letter




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Eventually you have to call!




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
What is the goal of an
             initial call?
                 It is not to close a sale
                 It is to
                      establish a relationship
                           by building rapport and trust
                      stimulate interest and desire
                           by conveying benefits
                      determine if prospect is qualified
                           by asking questions
                      schedule a meeting or next call
Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Elements of an effective
             cold call
                 State who you are, the company you
                 represent, and what you do
                 Ask a question
                 Present a concise benefit statement
                 Ask a “what do you think” question
                 Ask a short series of discovery and
                 qualifying questions
                 Schedule a meeting or second
                 discussion

Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
How to handle resistance
                 I’m not interested”
                 “I’m busy” (You’re interrupting me)
                 “We’re happy with our current
                 provider”
                 “I hate telemarketers”
                 “I don’t believe you”



Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Summary
                 Prospecting doesn’t have to be
                 painful
                      it doesn’t even have to be cold!
                 The best way to overcome prospecting
                 reluctance is to be prepared




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Closing Q & A




Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Sales Solutions
                 Service Offerings
                      Skill Enhancement/Sales Process
                      Improvement
                      One-on-One Sales Coaching
                      Customized Sales Consulting
                      Strategic and Tactical Advisory
                      for live deals


Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz
Painless Prospecting
             Craig James
             Sales Solutions
              877-862-8631
               info@sales-solutions.biz

                 Sign up to receive our Free monthly e-newsletter,
                 The Sales Solution, at www.sales-solutions.biz


Sales Solutions 877-862-8631. info@sales-solutions.biz. www.sales-solutions.biz

Painless Prospecting

  • 1.
    Painless Prospecting Craig James Sales Solutions May 13th, 2008 Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 2.
    Agenda How to use this medium Introductions Content Closing Q&A Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 3.
    What is prospecting? First contact You are unknown to the prospect Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 4.
    How does themere thought of prospecting make us feel? Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 5.
    Why is prospectingpainful? It's a low return-on-time activity We often get ignored We meet with lots of resistance Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 6.
    Why makes coldcalling unappealing? We expect the worst “I’m not interested” “I’m busy” (You’re interrupting me) “We’re happy with our current provider” “I hate telemarketers” Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 7.
    What makes coldcalls “cold” No relationship No rapport No trust Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 8.
    Why else? We don’t know what to say when we hear these objections to the gatekeepers when we get voice mail when we actually get someone who’s willing to listen! Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 9.
    How can wemake prospecting less painful? Set realistic expectations Adjust our attitudes Prepare ourselves Use tools Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 10.
    Expectations and attitude Expectations You will get more nos than yesses The best baseball players make out twice as often as they get a hit! Attitude Apprehension - it’s normal! “I am not a telemarketer!” Don’t take nos personally Rejoice at the yesses! Worse thing that could happen? Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 11.
    Preparation and Tools Learn about your prospects Create and use tools Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 12.
    Research Research your prospects. Learn about Their business Their challenges Their management Their competitors Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 13.
    Create and UseTools Know the benefits you offer Create a script and practice it Know the most common objections and your responses Develop qualifying questions Consider making a pre-call contact (letter, email) Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 14.
    Tools Scripts E-mail Templates Letter Templates List of benefits and features Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 15.
    Comparing the tools Cold calling E-mail Letter Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 16.
    Eventually you haveto call! Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 17.
    What is thegoal of an initial call? It is not to close a sale It is to establish a relationship by building rapport and trust stimulate interest and desire by conveying benefits determine if prospect is qualified by asking questions schedule a meeting or next call Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 18.
    Elements of aneffective cold call State who you are, the company you represent, and what you do Ask a question Present a concise benefit statement Ask a “what do you think” question Ask a short series of discovery and qualifying questions Schedule a meeting or second discussion Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 19.
    How to handleresistance I’m not interested” “I’m busy” (You’re interrupting me) “We’re happy with our current provider” “I hate telemarketers” “I don’t believe you” Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 20.
    Summary Prospecting doesn’t have to be painful it doesn’t even have to be cold! The best way to overcome prospecting reluctance is to be prepared Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 21.
    Closing Q &A Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 22.
    Sales Solutions Service Offerings Skill Enhancement/Sales Process Improvement One-on-One Sales Coaching Customized Sales Consulting Strategic and Tactical Advisory for live deals Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz
  • 23.
    Painless Prospecting Craig James Sales Solutions 877-862-8631 [email protected] Sign up to receive our Free monthly e-newsletter, The Sales Solution, at www.sales-solutions.biz Sales Solutions 877-862-8631. [email protected]. www.sales-solutions.biz

Editor's Notes