(Stanford BUS-21)
Martin Westhead
Mastering Marketing
Donations / Pay What You Want (Can)
How to make money
by giving things away
Overview
 Pay What You Want Model
 Examples
- Radiohead “In Rainbows”
- Disconnect.me
- Canonical (Ubuntu)
- So All May Eat Café and Panera Bread
- Vimeo Tip Jar
Pay What You Want
(PWYW)
 Buyer chooses price – sometimes $0
 Includes “Tips”
 Attractive to buyers
- Avoids “buyers remorse”
- Removes adversarial nature of price setting
 For seller
- Avoids costly (risky) pricing decision
- Addresses varying value perceptions and price
sensitivities in buyers
Pay What You Can (PWYC)
 Sometimes used synonymously with PWYW
 Often more charity / social causes
American Museum
of Natural History
Radiohead “In Rainbows”
 Early download offered as
PWYW
 What did people pay?
- $0 - $20
- Average $6
 Most commercially successful
Radiohead Album
- 3M copies
- $80 deluxe set 100K
- 30K copies in first week (even
2 months after PWYW)
- 1.2M tickets sold for tour
Disconnect.me
Privacy solutions company
Tip Jars
 Launched by Vimeo
in 2012
 Content creators
easily add a Tip
button
 85% goes to creator
 Plus and Pro only
 Also offer Paywalls
and Ads
http://www.reelseo.com/vimeo-ushers-video-
monetization-tip-jar/
Donate buttons
 Available on
- Blogs
- Open Source Downloads
 Integrations with CMS
- Wordpress
- Jumla
- Drupal
- Tumblr
 Software download issue
- Often see value long after
donation opportunity has
passed
Canonical
 Creators of Ubuntu
- Linux distribution
 Downloads are free
but…
 Encouraged to pay for
feature requests
So All May Eat (SAME)
Cafe
 Non-profit in Denver, CO
 Pay What You Want Restaurant
 “Making Healthy Organic Food Available to all”
 Accept an hour of work for food too
 Costs
- $2,000 a month for rent
- $2,000 for the food
- Average meal costs $2
 Revenues
- Average donation $3.66
http://en.wikipedia.org/wiki/SAME_Cafe
Panera Bread
 Chain of bakery-café restaurants
in US and Canada
 2010 created Panera Cares
 CEO Ron Shaich based the idea
on SAME Cafe in Denver,
Colorado
 Dearborn, Michigan; Portland,
Oregon; Chicago; and Boston
 Each site serves 3500 per week
http://en.wikipedia.org/wiki/Panera_Bread
Overview
 Pay What You Want Model
 Examples
- Radiohead “In Rainbows”
- Disconnect.me
- Canonical (Ubuntu)
- So All May Eat (SAME) Café and Panera Bread
- Vimeo Tip Jar

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Pay What You Want (PWYW)

  • 1. (Stanford BUS-21) Martin Westhead Mastering Marketing Donations / Pay What You Want (Can) How to make money by giving things away
  • 2. Overview  Pay What You Want Model  Examples - Radiohead “In Rainbows” - Disconnect.me - Canonical (Ubuntu) - So All May Eat Café and Panera Bread - Vimeo Tip Jar
  • 3. Pay What You Want (PWYW)  Buyer chooses price – sometimes $0  Includes “Tips”  Attractive to buyers - Avoids “buyers remorse” - Removes adversarial nature of price setting  For seller - Avoids costly (risky) pricing decision - Addresses varying value perceptions and price sensitivities in buyers
  • 4. Pay What You Can (PWYC)  Sometimes used synonymously with PWYW  Often more charity / social causes American Museum of Natural History
  • 5. Radiohead “In Rainbows”  Early download offered as PWYW  What did people pay? - $0 - $20 - Average $6  Most commercially successful Radiohead Album - 3M copies - $80 deluxe set 100K - 30K copies in first week (even 2 months after PWYW) - 1.2M tickets sold for tour
  • 7. Tip Jars  Launched by Vimeo in 2012  Content creators easily add a Tip button  85% goes to creator  Plus and Pro only  Also offer Paywalls and Ads http://www.reelseo.com/vimeo-ushers-video- monetization-tip-jar/
  • 8. Donate buttons  Available on - Blogs - Open Source Downloads  Integrations with CMS - Wordpress - Jumla - Drupal - Tumblr  Software download issue - Often see value long after donation opportunity has passed
  • 9. Canonical  Creators of Ubuntu - Linux distribution  Downloads are free but…  Encouraged to pay for feature requests
  • 10. So All May Eat (SAME) Cafe  Non-profit in Denver, CO  Pay What You Want Restaurant  “Making Healthy Organic Food Available to all”  Accept an hour of work for food too  Costs - $2,000 a month for rent - $2,000 for the food - Average meal costs $2  Revenues - Average donation $3.66 http://en.wikipedia.org/wiki/SAME_Cafe
  • 11. Panera Bread  Chain of bakery-café restaurants in US and Canada  2010 created Panera Cares  CEO Ron Shaich based the idea on SAME Cafe in Denver, Colorado  Dearborn, Michigan; Portland, Oregon; Chicago; and Boston  Each site serves 3500 per week http://en.wikipedia.org/wiki/Panera_Bread
  • 12. Overview  Pay What You Want Model  Examples - Radiohead “In Rainbows” - Disconnect.me - Canonical (Ubuntu) - So All May Eat (SAME) Café and Panera Bread - Vimeo Tip Jar