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Once and future
  performance
           Ingrid Koehler
    Improvement Strategist, IDeA

FutureGov v. Measurement Camp
         15 Feb 2010
CCT and ACPIs




To Let For Sale by Fortyseven on Flickr                    The Strange Ruler by tnarik on Flickr




                                           A potted history of PM
Best Value

Compare             Compete
Challenge           Consult
 Economy    Efficiency   Effectiveness
Continuous
         Improvement?
• New public management
• Buying performance?
  Massive investment in the
  public sector
• Inspection, measurement
  and regulation
New approaches
                                    • End to largesse
                                    • Re-thinking
                                      performance
                                    • Role for social
                                      media?
                                    • [Answer is yes]
Piedra y agua by k-naia on Flickr
How social media will
 support the ‘art’ of
    performance
    management
From the practitioner perspective
           Knowledge shopping list
                                                Basic guidance


                                            Information about the
                                              regulatory regime
                                              and the indicators


                                            Stories of improvement


     Perplexed Pat by Zenilorac on Flickr    Network w/ and ask
                                            questions of people like
                                                      me


The perplexed                                Information about my
                                                 council/area’s
                                                  performance
   officer
But almost no connectivity

                             ✘   ✘ ✘

                ✘
Data.gov.uk??                     ?

                            PM
                    ✘
            ?
                        ✘
So how are we doing on that
    Knowledge Shopping list?

                 Good stuff?   Interconnected?   Easy to find?             Where?

Guidance                                                          IDeA, CLG, Improvement
   and
 toolkits
                    ✔               ✘                ✔                   Network
 Regulatory
 regime and
  NIs data
                    ✔               ✘                 ✘             CLG, AC, ESD toolkit

  Stories of
improvement        +/-              ✘               +/-          Partnership & Places, IDeA,

Network w/
people like
   me               ✔               ✘                ✘                   CoPs, ESD
 Information
  about my
council/area’s      ✘               ✘               +/-                AC, Oneplace
performance

                                                                      data.gov.uk, LIS,
    Data
                   +/-             +/-               ✘          observatories, random hubs, ?
How Knowledge Hub will help, no
     matter where you start your journey

                    Frameworks
                   and regulations
                                Case studies
     Guidance and Knowledge
                                    and
       toolkits       Hub
                                 stories of
                  Networks of improvement
                  practitioners



Reference data       Open data           Shared data,
e.g. ESD toolkit   e.g. data.gov.uk   for benchmarking
Why councils should be
embracing social media
in serring priorities and
reporting performance
Clear policy imperative
• Putting the Frontline first: Smarter
  Government (Digital Britain)
• Communities in Control
• Freedom to Lead
• Real cuts need real innovation and co-
  production
From the citizen
          perspective
Some attempts to use new tools...
Real prioritising

• The debate just got more interesting
• Real cuts mean real priority setting
• Now with added numbers!
• If councils don’t do it...DIY debates
From the outside in
   If you don’t join the debate, the debate
           will go on without you....
Find me

• ideapolicy.wordpress.com
• twitter.com/ingridk
• Communities of Practice: Social Media,
  Policy and Performance, Efficiency Exchange
  - at www.communities.idea.gov.uk

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PM For Future Gov

  • 1. Once and future performance Ingrid Koehler Improvement Strategist, IDeA FutureGov v. Measurement Camp 15 Feb 2010
  • 2. CCT and ACPIs To Let For Sale by Fortyseven on Flickr The Strange Ruler by tnarik on Flickr A potted history of PM
  • 3. Best Value Compare Compete Challenge Consult Economy Efficiency Effectiveness
  • 4. Continuous Improvement? • New public management • Buying performance? Massive investment in the public sector • Inspection, measurement and regulation
  • 5. New approaches • End to largesse • Re-thinking performance • Role for social media? • [Answer is yes] Piedra y agua by k-naia on Flickr
  • 6. How social media will support the ‘art’ of performance management
  • 7. From the practitioner perspective Knowledge shopping list Basic guidance Information about the regulatory regime and the indicators Stories of improvement Perplexed Pat by Zenilorac on Flickr Network w/ and ask questions of people like me The perplexed Information about my council/area’s performance officer
  • 8. But almost no connectivity ✘ ✘ ✘ ✘ Data.gov.uk?? ? PM ✘ ? ✘
  • 9. So how are we doing on that Knowledge Shopping list? Good stuff? Interconnected? Easy to find? Where? Guidance IDeA, CLG, Improvement and toolkits ✔ ✘ ✔ Network Regulatory regime and NIs data ✔ ✘ ✘ CLG, AC, ESD toolkit Stories of improvement +/- ✘ +/- Partnership & Places, IDeA, Network w/ people like me ✔ ✘ ✘ CoPs, ESD Information about my council/area’s ✘ ✘ +/- AC, Oneplace performance data.gov.uk, LIS, Data +/- +/- ✘ observatories, random hubs, ?
  • 10. How Knowledge Hub will help, no matter where you start your journey Frameworks and regulations Case studies Guidance and Knowledge and toolkits Hub stories of Networks of improvement practitioners Reference data Open data Shared data, e.g. ESD toolkit e.g. data.gov.uk for benchmarking
  • 11. Why councils should be embracing social media in serring priorities and reporting performance
  • 12. Clear policy imperative • Putting the Frontline first: Smarter Government (Digital Britain) • Communities in Control • Freedom to Lead • Real cuts need real innovation and co- production
  • 13. From the citizen perspective Some attempts to use new tools...
  • 14. Real prioritising • The debate just got more interesting • Real cuts mean real priority setting • Now with added numbers! • If councils don’t do it...DIY debates
  • 15. From the outside in If you don’t join the debate, the debate will go on without you....
  • 16. Find me • ideapolicy.wordpress.com • twitter.com/ingridk • Communities of Practice: Social Media, Policy and Performance, Efficiency Exchange - at www.communities.idea.gov.uk