the power of e-mail marketing




                                © 2012
Robyn Mather
    Founder, A Social State of Mind
    Authorized Local Expert
    Constant Contact, New England


    buzz@robynmather.com

    www.facebook.com/socialstateofmind

    www.twitter.com/robynmather




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why email?
because…

              95% of internet users
              between the ages of 18
              and 64 send or read email




» eMarketer




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                                          © 2012
why email?
it’s cost-effective…
Direct Mail vs. Email

• for the same response, direct
  mail costs 20 TIMES as much
  as email

• email ROI:
  $44.05 returned for every $1
  spent
    » Forrester Research, Inc.




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                                  © 2012
why does email work?
because people open email
from those they know and trust…




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                                  © 2012
…and simply delete everything else




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                                     © 2012
core elements
    delivering a professional
    looking email …

    …to an interested
    audience…

    …containing information
    the recipient finds
    valuable.


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                                © 2012
how easy is it?




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pick a template




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“gradient” newsletter template




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change the images




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change the background




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replicate your branding




     web


                          email




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                                  © 2012
make easy to view: VAWP




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                          © 2012
make the connection
        Incoming or             Events           Email         Place of Business    Online
       Outgoing Calls        and Meetings      Signature          Guest Book       Presence




     57% of consumers will fill out
     a card to receive email alerts
     when asked to by a clerk at a
         local small business.
                                        GROW YOUR CONTACTS DATABASE
          Transact Media Group



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                                                                                              © 2012
1-minute networking – ask for permission




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                                        © 2012
be a trusted sender
     • remind recipients why they are receiving an email
       from you at the beginning of each message




     • include unsubscribe or one-click opt-out line




     • immediately handle unsubscribes (CAN-SPAM Act)
     • monitor your email frequency


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                                                           © 2012
frequency + delivery
     • how often to send
         – create a master schedule
         – include frequency in online sign-up
         – coordinate timing for maximum impact
         – announcements / event invitations (as
           needed)

     • when to send
        – when is your audience most likely to read it?
        – day of week
        – time of day
        – test, test, test




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                                                          © 2012
get email opened
     • The “from” line
        – use a name the recipient will
          recognize
        – include your company name
          or brand
                                 60% of consumers say the
        – clearer the better     "from" line most often
        – shorter the better     determines whether they
                                 open an email or delete it.
        – be consistent                         Source: DoubleClick




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                                                                  © 2012
get email opened
     • The “subject” line
        – keep it short and simple 30% of consumers say the
        – you have 3 seconds or less
                                   “subject" line most often
                                   determines whether they
        – 30-40 characters including
                                   open an email or delete it.
          spaces                               Source: DoubleClick

        – incorporate a specific benefit
        – capitalize and punctuate
           Jill’s Spa
           Sumatra Coffee Shop
                                   Jill’s Spa: 5 openings this Sat – Save 20%
                                   Our Brazilian Dark Roast That You Don’t Want...

          carefully
           Financial Planner Inc
           John Smith
                                   2 tips for getting audited by the IRS
                                   Special Offer for You
           Sales Leader            Cold Calling Secrets that Really Wok




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                                                                                     © 2012
send engaging content
  – share your expertise

  – create exclusivity and
    VIP status

  – acknowledge your
    audience

  – entertain & be
    humorous

  – use text, photos,
    podcasts, video

  – use calls-to-action



                             © 2012
call your audience to action
   instruct them to:
   subscribe to your blog
   share your content on social sites
   connect with your social sites
   print out a coupon/offer
   call/email you for information
   forward email to a friend
   subscribe to your newsletter
   purchase/donate

  tell the reader WHAT to do, HOW
  to do it, and that you want them
  to do it right NOW!




                                         © 2012
keep content concise
 email only essential
 information
     – link directly to the information
     – use bullets or summaries
     – give instructions if necessary

 host the rest of the
 content…
     – on your website
     – in a PDF document
     – in a longer archived version




                                          © 2012
what gets tracked?


                           blocking   (81% delivered – CC 98%)


                          aol     msn         yahoo          att
     Lots of Things…
      Number Sent
      Bounced Messages
      Delivery Rate
      Opens
      Clicks
      Forwards
      Unsubscribes
      Spam Complaints




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                                                                   © 2012
what influences the open rate?
     – from / subject line
     – delivery day / time
     – list overuse, age, or
       quality
     – device people are
       using
     – images disabled




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                                 © 2012
why did people click through?
        – call-to-action
        – compelling copy
        – great offer
        – want info




     Learn interests to better target your audience



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                                                      © 2012
subject line activity*
     • decide what you want to send
     • mimic magazine headlines
     • apply a formula:
       e.g. number or ? + adjective + keyword + promise
      bold promise: “selling your house in a day”
      apply the formula:
      “How To Effortlessly Sell Your Home in Less than 24 Hours”


                                                      *time permitting


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                                                                     © 2012
get more help, locally
     http://marketplace.constantcontact.com




       Interested in becoming a Solution Provider?   Text BIZGROWTH to 42828
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                                                                               © 2012
what you could do next…
     create your first email today…
     constantcontact.com/email-marketing/signup.jsp


     call a coach to learn more…

     toll free: 866.876.8464




31                                                    © 2012

Poem handout2013 robyn mather 031313

  • 1.
    the power ofe-mail marketing © 2012
  • 2.
    Robyn Mather Founder, A Social State of Mind Authorized Local Expert Constant Contact, New England [email protected] www.facebook.com/socialstateofmind www.twitter.com/robynmather 2 © 2012
  • 3.
    3 © 2012
  • 4.
    4 © 2012
  • 5.
    why email? because… 95% of internet users between the ages of 18 and 64 send or read email » eMarketer 5 © 2012
  • 6.
    why email? it’s cost-effective… DirectMail vs. Email • for the same response, direct mail costs 20 TIMES as much as email • email ROI: $44.05 returned for every $1 spent » Forrester Research, Inc. 6 © 2012
  • 7.
    why does emailwork? because people open email from those they know and trust… 7 © 2012
  • 8.
    …and simply deleteeverything else 8 © 2012
  • 9.
    core elements delivering a professional looking email … …to an interested audience… …containing information the recipient finds valuable. 9 © 2012
  • 10.
    how easy isit? 10 © 2012
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
    replicate your branding web email 15 © 2012
  • 16.
    make easy toview: VAWP 16 © 2012
  • 17.
    make the connection Incoming or Events Email Place of Business Online Outgoing Calls and Meetings Signature Guest Book Presence 57% of consumers will fill out a card to receive email alerts when asked to by a clerk at a local small business. GROW YOUR CONTACTS DATABASE Transact Media Group 17 © 2012
  • 18.
    1-minute networking –ask for permission 18 © 2012
  • 19.
    be a trustedsender • remind recipients why they are receiving an email from you at the beginning of each message • include unsubscribe or one-click opt-out line • immediately handle unsubscribes (CAN-SPAM Act) • monitor your email frequency 19 © 2012
  • 20.
    frequency + delivery • how often to send – create a master schedule – include frequency in online sign-up – coordinate timing for maximum impact – announcements / event invitations (as needed) • when to send – when is your audience most likely to read it? – day of week – time of day – test, test, test 20 © 2012
  • 21.
    get email opened • The “from” line – use a name the recipient will recognize – include your company name or brand 60% of consumers say the – clearer the better "from" line most often – shorter the better determines whether they open an email or delete it. – be consistent Source: DoubleClick 21 © 2012
  • 22.
    get email opened • The “subject” line – keep it short and simple 30% of consumers say the – you have 3 seconds or less “subject" line most often determines whether they – 30-40 characters including open an email or delete it. spaces Source: DoubleClick – incorporate a specific benefit – capitalize and punctuate Jill’s Spa Sumatra Coffee Shop Jill’s Spa: 5 openings this Sat – Save 20% Our Brazilian Dark Roast That You Don’t Want... carefully Financial Planner Inc John Smith 2 tips for getting audited by the IRS Special Offer for You Sales Leader Cold Calling Secrets that Really Wok 22 © 2012
  • 23.
    send engaging content – share your expertise – create exclusivity and VIP status – acknowledge your audience – entertain & be humorous – use text, photos, podcasts, video – use calls-to-action © 2012
  • 24.
    call your audienceto action instruct them to: subscribe to your blog share your content on social sites connect with your social sites print out a coupon/offer call/email you for information forward email to a friend subscribe to your newsletter purchase/donate tell the reader WHAT to do, HOW to do it, and that you want them to do it right NOW! © 2012
  • 25.
    keep content concise email only essential information – link directly to the information – use bullets or summaries – give instructions if necessary host the rest of the content… – on your website – in a PDF document – in a longer archived version © 2012
  • 26.
    what gets tracked? blocking (81% delivered – CC 98%) aol msn yahoo att Lots of Things…  Number Sent  Bounced Messages  Delivery Rate  Opens  Clicks  Forwards  Unsubscribes  Spam Complaints 26 © 2012
  • 27.
    what influences theopen rate? – from / subject line – delivery day / time – list overuse, age, or quality – device people are using – images disabled 27 © 2012
  • 28.
    why did peopleclick through? – call-to-action – compelling copy – great offer – want info Learn interests to better target your audience 28 © 2012
  • 29.
    subject line activity* • decide what you want to send • mimic magazine headlines • apply a formula: e.g. number or ? + adjective + keyword + promise bold promise: “selling your house in a day” apply the formula: “How To Effortlessly Sell Your Home in Less than 24 Hours” *time permitting 29 © 2012
  • 30.
    get more help,locally http://marketplace.constantcontact.com Interested in becoming a Solution Provider? Text BIZGROWTH to 42828 30 © 2012
  • 31.
    what you coulddo next… create your first email today… constantcontact.com/email-marketing/signup.jsp call a coach to learn more… toll free: 866.876.8464 31 © 2012