The document outlines the importance of implementing a Quality Management System (QMS) based on the ISO 9001:2015 standard as a strategic decision by top management, emphasizing continual improvement and customer satisfaction. It details the requirements for certification, including the need for a quality manual and documented procedures for six main processes, while also suggesting flexibility in how these procedures can be documented. Additionally, it provides guidance on the necessary components of an effective QMS and highlights the role of management in ensuring quality and resource allocation.
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