Praveen Kutty

Praveen Kutty

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  PRAVEEN KUTTY A-11 ShatatarakaApartment, Aundh Road, Khadki, Pune - 411020 Tel.: (Res.) 020 – 25693597 (Mobile) Belgium +32 466309483 India +919850000651 Email: [email protected] Career Enhancement for managerial level in Business Consulting with a growth oriented organisation preferably in Pune. Synopsis An incisive professional with 10+ years of experience in Telecom Consulting, Operations Management, Client Servicing, Business Analysis, Team Management. Currently associated with Tech Mahindra Limited as Associate Consultant. Professional Certifications 1. ITIL Foundation V3 Certified 2. Diploma in Multimedia from Arena Multimedia in 2003. Organisational Scan Tech Mahindra Ltd Jul’13 – Till Date Associate Process Consultant – Currently Onsite (Belgium) eTOM Consultant Roles;  Mapped the current Service Fulfilment, Billing and Assurance areas for the clients IT and Business department  Optimized business processes by identifying gaps in end to end journeys of service assurance, service fulfilment, Billing areas  Job involves creating & updating current inventory in ARIS for Fulfilment, Billing, Assurance teams  Creation of ‘Work Instructions’ for Technical Design teams and end users  Assessing impact of Releases on business processes & making the required updates to the process artefacts  Advocated and drive adoption of best practices to ensure standardization across business functions within Operations & focusing on getting benefits out of processes and automation solutions  Performed Gap analysis , As-Is study, Design & delivering To-Be Situation leveraging on Best practices & Industry standard frameworks  Supporting the on-site BPM team in day to day activities Tech Mahindra Ltd Mar’13 – Jul’13 Associate Process Consultant – Onsite (Netherlands) Service Management Consultant Roles;  Conducted ‘As-Is’ functional analysis for transformation of client’s current Service desks, Incident Management applications  Lead the transformation exercise at onsite with a 6 member team  Articulated new requirements & conducted visioning workshops with stakeholders to conceptualize a ‘To-Be’ Service Desk and Incident Management for customers belonging to all lines of businesses
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   Establish amatching KPI framework for future process performance measurement  Execute a first-cut optimized operating model impact analysis  Identified quick wins and developed implementation plan for opportunities identified  As-is findings report and fine-tuned to-be approach  Target architecture and related documentation  Present review findings by application specialists  Execute formal sign-off process involving: Participants, Directors, VP’s and SteerCo  Resolve any remaining items from the feedback register as part of after-care  End-to-end validation and formal program approval Tech Mahindra Ltd Dec’10 – Mar’13 Associate Business Analyst – Onsite (Australia-Sydney) Telecom Service Management Consulting and Implementation Roles;  Implementation of Service Management for one of the biggest Telecom companies in Australia  Harmonize the Incident Management, Problem Management, Change Management, Release & Deployment Management, SLA Management in all 27 Service Management areas  Compliance audit for each area and final signoff, handover to the operations teams  Come up with detailed implementation plan for every process along with step by step approach  Performed gap analysis & completed impact assessments across people, system, process & network  Managed the requirement in a structured way by building the traceability matrix & help deciphering it to Customer Experience functionalities & acceptance criteria's  Maintained a RAID log & RACI matrix for risk assessment & effective stakeholder management  Lead the Design review workshops with cross functional teams & business users seeking agreements  Implement ITIL concepts and Best practices Infosys Limited Mar’10 – Dec’10 Team Leader – Technical Design Support Roles;  Worked for the Technical Design – Sales team to maintain RFT at stage 2 of service delivery.  Provide updates and verify each order before sending it to the OE team.  Study of RFP/RFI documents issued by the customer  Ensure RFT for all orders at stage 2  Follow up and provide RCA and recommendations for all rejected orders to prevent all future rejections  Solely responsible for all orders until completion of stage 2  Act as Technical consultant to other team members, Account/Bid Managers, etc. Infosys Limited Jan’09 – Mar’10 Team Leader Roles;  Handled teams: APAC OE, DSL OE, IVS Encore and Port Allocation team.  Conduct RCA on RFT failed orders and report on the same.  Also handling the Komodo (Supplier Billing), Non-harmonized and Contract Mgmt teams.  Handled ORT and UAT for new process and system launches.  Generating weekly monthly reports and providing quarterly reviews to clients on the team’s progress.  Reporting formats and stats has been appreciated and presently globally followed by the client.  Managed the entire SLA, TAT for Stage 2 in Service delivery team.  To recognize actual core problems quickly and to evaluate the effects on business development.  Provide a detailed report on all WIP and Closed orders and Analysis with reference to time in backlog and type of orders.
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   Administering thetotal project management from the day the orders are placed with different suppliers. Infosys Limited Oct’06 – Dec’09 SME Roles;  Conducting systems training and mentoring new agents.  Administering the total project management from the day the orders are placed with different suppliers.  Conducting systems training and mentoring new agents.  Handled a team of 10 people for Germany, Ireland and Switzerland orders managing the service delivery for BT MPLS orders in Europe region for  Imparting training and KT sessions for new joiners on BT applications such as Classic, Orion to enhance the required productivity. Infosys Limited Jan’06 – Sep’06 Senior Executive - Onsite Roles;  Assisted in the transition process for Netherlands project back to India.  Key role in understanding the client requirements for different countries and provide an exact plan on the execution of the orders in the given time.  Handled the billing for APAC orders for BT MPLS & DSL  Formulating plans and providing solutions to decrease the Backlog percentage of a particular country.  Structuring the orders received as per their country, days in backlog, etc and provides a forecast of order closure for each order.  Attending conference calls regarding the orders with order managers from different countries. Infosys Limited Oct’04 – Dec’05 Process Executive Roles;  Order Entry & Order Management for BT orders for all APAC region.  Handling various BT Web Applications.  Ensure appropriate support is provided to BT customers within committed time frame.  Building relationship with suppliers and vendors for access deliveries.  Owning and driving the access delivery and installation activity. Significant Highlights  Promoted to a Team Leader in Jan ‘09 for exceptional performance.  Within 4 months in the current role I have been given an additional team.  Introduced Quality in the OE and Port Allocation teams.  Initiated process improvements at stage 2.1 to bring down the TAT and increase productivity.  Bagged the highest number of orders for the team during crisis situation.  Independently handled the Netherlands team to stabilize the process in India.  With a team of 5 people managed to bring down the Backlog percentage from 50% to 5% in 2 months.  Given a new project to handle for Switzerland orders in less than 2 months of Germany orders.  Addition of Ireland project in a month’s time after Switzerland orders.  Successfully maintained the Backlog percentage less than 8% throughout for all countries.  Appreciated by Head of Offshore Operations - Service Delivery and Head of Service Delivery Germany BT.  Appreciated by GM India Service Operations for streamlining the process for Billing.
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   Credited withthe BT’s Excellence Awards.  Mentored the team to achieve the target within a short period of time.  Recipient of appreciation by Order Managers of BT from various countries for exceptional work. Scholastics Qualification University/Board Year of Passing Percentage PGDBA Pune University 2009 55.00% B.Com Pune University 2003 68.00% H.S.C Maharashtra Board 2000 67.00% S.S.C Maharashtra Board 1998 66.13% Personal Dossier Date of Birth : 3rd May 1982. Linguistic Abilities : English, Hindi, Marathi, Malayalam. Passport Number : L9492905