Predicting Big Data Adoption in Companies With an Explanatory and Predictive Model

ORIGINAL RESEARCH
published: 01 April 2021
doi: 10.3389/fpsyg.2021.651398
Frontiers in Psychology | www.frontiersin.org 1 April 2021 | Volume 12 | Article 651398
Edited by:
Monica Cortinas,
Public University of Navarre, Spain
Reviewed by:
Monica Gomez-Suárez,
Autonomous University of
Madrid, Spain
Marta Arce Urriza,
Public University of Navarre, Spain
*Correspondence:
Ángel F. Villarejo-Ramos
curro@us.es
Specialty section:
This article was submitted to
Organizational Psychology,
a section of the journal
Frontiers in Psychology
Received: 09 January 2021
Accepted: 05 March 2021
Published: 01 April 2021
Citation:
Villarejo-Ramos ÁF,
Cabrera-Sánchez J-P, Lara-Rubio J
and Liébana-Cabanillas F (2021)
Predicting Big Data Adoption in
Companies With an Explanatory and
Predictive Model.
Front. Psychol. 12:651398.
doi: 10.3389/fpsyg.2021.651398
Predicting Big Data Adoption in
Companies With an Explanatory and
Predictive Model
Ángel F. Villarejo-Ramos1
*, Juan-Pedro Cabrera-Sánchez1
, Juan Lara-Rubio2
and
Francisco Liébana-Cabanillas3
1
Department of Business Administration and Marketing, Universidad de Sevilla, Sevilla, Spain, 2
Department of Financial
Economic and Accounting, Universidad de Granada, Granada, Spain, 3
Department of Marketing and Market Research,
Universidad de Granada, Granada, Spain
The purpose of this paper is to identify the factors that affect the intention to use Big
Data Applications in companies. Research into Big Data usage intention and adoption is
scarce and much less from the perspective of the use of these techniques in companies.
That is why this research focuses on analyzing the adoption of Big Data Applications by
companies. Further to a review of the literature, it is proposed to use a UTAUT model as
a starting model with the update and incorporation of other variables such as resistance
to use and perceived risk, and then to perform a neural network to predict this adoption.
With respect to this non-parametric technique, we found that the multilayer perceptron
model (MLP) for the use of Big Data Applications in companies obtains higher AUC
values, and a better confusion matrix. This paper is a pioneering study using this hybrid
methodology on the intention to use Big Data Applications. The result of this research
has important implications for the theory and practice of adopting Big Data Applications.
Keywords: big data, adoption, intention to use, neural networks, predictive model
INTRODUCTION
We have been hearing the term Big Data and its benefits for some time now (McAfee and
Brynjolfsson, 2012), but it is not so clear what this term means or what it encompasses. It is widely
used in the field of engineering but with scarce literature on its application to business management
(Verma et al., 2018), let alone from a marketing point of view.
In fact, Big Data can be grouped in two large subdivisions (Agrawal et al., 2011), one related to
the generation, capture and recording of data, more related to the engineering field, and another
one related to the processing and analysis of such data, which we will call Big Data Analytics (BDA).
The benefits, applications and uses that this technology can bring to companies are numerous
(Wedel and Kannan, 2016; Watson, 2019), especially when it comes to making data-based decisions
(McAfee and Brynjolfsson, 2012). Adopting Big Data techniques even improves users’ perception
of the benefits this technology can offer them (Verma et al., 2018), helping companies to innovate
(Wright et al., 2019).
This adoption process is widely studied in different sectors such as healthcare (Chen et al., 2020),
industrial (McMahon et al., 2020), or tourism (Yadegaridehkordi et al., 2020) although all of them
refer to generic Big Data techniques while there is little literature on the adoption process of Big
Data Analytics (Maroufkhani et al., 2020) as can be seen check from the appropriate literature
review (Inamdar et al., 2020).

Villarejo-Ramos et al. Predicting Big Data Adoption in Companies
BDA may optimize many processes and improve production.
Yet the real difference is in the way we process and use
information for marketing management, as we will be able
to improve our decision-making by enabling companies
to make data-based decisions (Fan et al., 2015). Firstly,
studying how to select the appropriate data sources for
each marketing objective. Secondly, analyzing how to select
and use the appropriate data analysis methods. Thirdly,
asking how to integrate different data sources to study
complex marketing problems. Fourthly, investigating how
to deal with the heterogeneity of the sources. Fifthly,
examining how to balance investments between different
marketing intelligence techniques; and finally, implementing
improvements as new, Big Data- associated technologies
are developed.
In addition to all these improvements, it turns out that all the
software necessary for the use and exploitation of BDA is free
code, so the license prices are not an obstacle to implementing
them in any type of company.
However, to implement or integrate Big Data in today’s
companies, a series of barriers must be overcome, such as lack
of knowledge, fear of technology, resistance to change, distrust,
etc. besides the limitations of the technology itself, as pointed out
by Yaqoob et al. (2016).
In this paper, we aim to obtain data on the factors that affect
the adoption and use of this new technology in companies, as well
as to understand the possible problems for its implementation, so
that we can give relevant recommendations to the professionals
who make decisions. To this end, we will adapt the acceptance
model of the unified theory of technology acceptance and use,
UTAUT (Venkatesh et al., 2003), to which we will add inhibiting
factors and other background information related to the context
of Big Data adoption.
LITERATURE REVIEW
Many behavioral decision theories and intention models have
been developed in the scientific literature to analyze the behavior
of individuals toward innovations, most of which are based on
social psychology studies (Pavlou and Chai, 2002).
The adoption of a new technology is well-studied in
Information Systems and psychology literature (Fishbein and
Ajzen, 1975; Davis et al., 1989; Vallerand et al., 1992; Venkatesh
and Davis, 2000) and its use in marketing and consumer behavior
is more recent (Erevelles et al., 2016; Venkatesh et al., 2016;
Wedel and Kannan, 2016).
The variables considered in this research to define intention to
use Big Data system were structured in three groups: behavioral
variables, socio-demographic variables, and user’s experience (see
Figures 1, 2).
To this end, the model chosen as a basis is the UTAUT
(Venkatesh et al., 2003) since, although it is a veteran model, it
is the one best suited to the adoption of technology by companies
(Zhou, 2012; Al-momani et al., 2016; Arenas-Gaitán et al., 2017;
Fan et al., 2018). Regarding the intention-to-use background
variables from the UTAUT model, we analyzed the following:
FIGURE 1 | Proposed model.
Performance Expectancy is what we hope to achieve by
applying the new technology. Its precedents lie in perceived
usefulness, extrinsic motivation and fit in the job. In addition
to the original study (Venkatesh et al., 2003), this construct has
been used extensively in later research (Chauhan and Jaiswal,
2016; Lakhal, 2017; Cabrera-Sánchez and Villarejo-Ramos, 2019;
Kalinić et al., 2019).
Effort Expectancy is the ease-of-use of the new technology,
based on the precedents of perceived ease-of-use and usefulness.
This construct comes from the widely used technology adoption
model (TAM and Davis, 1985) as an evolution of the Perceived
Ease-of-Use of that model and has been widely used in most
technology adoption papers (Kim et al., 2007; Lee and Song, 2013;
Chauhan and Jaiswal, 2016; Fan et al., 2018).
Social Influence is the degree to which the individual perceives
that it is important for others to be using that technology. It
is based on the subjective norm, social factors, and image. This
construct used in the original work (Venkatesh et al., 2003), was
improved in the update to UTAUT2 (Venkatesh et al., 2012) and
widely used in later literature (Kim et al., 2007; Lee and Song,
2013; Duarte and Pinho, 2019).
Facilitating Conditions is the degree to which the individual
believes that the company’s organization and technical and
human infrastructure facilitate the use of the new technology. It is
based on the control of perceived behavior, facilitating conditions
and compatibility. From the original paper (Venkatesh et al.,
2003) its influence is ratified in the following ones (Duyck et al.,
2010; Chauhan and Jaiswal, 2016; Fan et al., 2018).
Previous studies have shown that some of the UTAUT
variables are losing significance, while others endow the
model with greater explanatory power. Among these variables,
perceived risk (Al-Saedi et al., 2020; Arfi et al., 2021) and
resistance to use (Dwivedi et al., 2020; Petersen et al., 2020)
are particularly worthy of note. For this reason, to extend the

FIGURE 2 | Variables analyzed.
UTAUT and achieve a greater explanatory capacity to the Big
Data adoption, we added the variables Resistance to Use (Polites
and Karahanna, 2012; Lapointe and Rivard, 2017) and Perceived
Risk (Featherman and Pavlou, 2003; Jia et al., 2016).
Resistance to Use, which is the negative reaction or opposition
to the implementation of a new technology (Gibson, 2004). There
is plenty of literature on this variable (Kim and Kankanhalli,
2009; Polites and Karahanna, 2012) even as an antecedent to the
intention of use (Hsieh, 2015). Two of the main variables used
to measure it are Inertia and Switching Costs as defined in the
Status Quo Theory (Samuelson and Zeckhauser, 1988) and its
subsequent revisions (Polites and Karahanna, 2012).
Perceived Risk is the risk perceived by the user when faced
with a new technology and which acts as a brake on its
implementation (Featherman and Pavlou, 2003). Perceived risk
increases the predisposition to negative outcomes and thus
increases resistance to using the new technology (Lapointe
and Rivard, 2017). However, those who find it easier to use
a new technology are those who perceive less risk in using
it (Martins et al., 2014). In this paper, we have broken
down the perceived risk, following the proposal of Featherman
and Pavlou (2003), into: Performance Risk, Financial Risk,
Time Risk, Psychological Risk, Social Risk, Privacy Risk, and
Overall Risk.
In terms of consumer behavior, our review of the literature
focuses on those models and theories that receive the most
support specifically in marketing and information technology
studies. We propose an extended model of UTAUT that includes
the main variables, adapted for our research, used in previous
studies on technology adoption (see Table 1).
Finally, Socio-economic variables (company size, sales level,
activity sector, manager level) and previous experience have been
analyzed in the scientific literature (Davis, 1985; Venkatesh et al.,
2016; Verma et al., 2018). This analysis has verified they have
varying levels of influence on many of the relationships that
determine technology adoption.
METHODOLOGICAL APPROACH
Study Fieldwork and Information
Collection Headings
To contrast the proposed model, we devised a questionnaire and
distributed it online by e-mail among managers responsible for
different functional areas in Spanish companies.
To devise this questionnaire, we conducted a pre-test with
five volunteer managers and as many researchers to refine it and
minimize possible problems of understanding.
The data collected during the second half of 2018 and the
companies with a sample of 199 participants (with response ratio
of 70%), grouped by sector and turnover, is shown in Table 2.
Based on Demuth et al. (2014) and Kordos (2016), the choice
of data set size is closely related to the choice of the number
of neurons in the neural network (explained in the network
architecture, section Research Methodology and Experimental
Design). In our case, given that the entire neural network training
process is iterative, it is the network performance that indicates
that we have enough data.
Specifically, the findings of the research by Vellido et al.
(1999) and Yu et al. (2008) demonstrate that neural networks
have a high performance in very small samples, even when
the results are compared with Benchmark methods (parametric
techniques). Specifically, these studies provide a broad literature
review regarding the fact that network performance is related to
data size.
Variables
The dependent variable in the proposed model is a dummy
variable with a value of one (1) for businessmen who have used

TABLE 1 | Behavioral variables and application context.
Author(s) Behavioral variables Application context
Bhattacherjee and Hikmet, 2007 Resistance to use healthcare information technology
Featherman and Pavlou, 2003 Performance Risk; Financial Risk; Time Risk;
Psychological Risk; Social Risk; Privacy Risk;
Overall Risk
e-services
Tsiros and Mittal, 2000; Hsieh, 2015 Regret Avoidance e-health services, purchase decision
Polites and Karahanna, 2012; Hsieh, 2015 Inertia; Sunk Cost e-health services, systems used for the study
Kim and Kankanhalli, 2009; Hsieh, 2015 Perceived Value e-health services, professional information systems
Bhattacherjee and Hikmet, 2007; Hsieh, 2015 Switching Costs; Perceived Threat e-health services, healthcare information technology
Lu et al., 2005 Opportunity cost Online anti-virus application
TABLE 2 | Participating companies by sales levels and activity sectors.
Activity sector < e2M >e2–10M >e10–43M >e43M (No reply) Total %
Agriculture 1 3 2 1 7 3.5
Commerce and distribution 5 4 1 10 20 10.0
Construction 2 1 4 7 3,5
Education 2 1 2 5 2.5
Energy 1 3 4 2.0
Finance 1 2 8 11 5,5
Health 3 2 5 2,5
Industrial 5 3 2 6 16 8.0
Services 24 12 9 10 55 27.6
Telco 6 2 4 14 1 27 13.5
Others 10 10 6 13 2 41 20.0
(not answered) 1 1
TOTAL 60 35 27 73 4 199
% weight 30.1 17.5 13.5 36.0
Big Data, and zero (0) for businessmen who have not used Big
Data. This variable represents the phenomenon that is explained
in this research.
To explain the use of Big Data, we use many independent
or explanatory variables (Table 3) that, despite having have
been considered in different commercial marketing or banking
marketing analyses and research, or specifically in works that
investigate the adoption of other technologies, they have not yet
been used as explanatory factors for the use of Big Data, which is
why this research is relevant and timely.
Broadly speaking, the variables can be grouped into two
large blocks, drivers, and barriers regarding the use of Big Data
techniques among Spanish companies. In this respect, PE, EE, SI,
FC, PV, and OC will have a positive relationship, improving the
final use of these techniques by businessmen and PFR, FR, TR,
PSR, SR, PR, OR, SC, RA, IN, SWC, PT, and RU will have the
opposite effect, reducing their final use.
Research Methodology and Experimental
Design
Artificial Neural Networks Model
Artificial Neural networks (ANNs) are self-adaptive models
based on computer theory and have been used in the previous
literature to analyze complex non-linear relationship (Blanco
et al., 2013; Kiruthika and Dilsha, 2015). To attain our objectives,
we built a multilayer perceptron neural network (MLP) as a
function of predictors considered as independent variables that
minimizes the output or dependent variable prediction error,
which is a reference procedure in the family of non-parametric
models, according to Bishop (1995).
Furthermore, MLP is the most used type of neural network
in commercial studies (Zhang et al., 1998; Vellido et al., 1999).
Based on these studies and given the characteristics of the
sample, we have used the simplest building block, i.e., a three-
layer perceptron (Figure 3) where the first layer has one or
more neurons (nodes) representing independent (explanatory)
variables, while the output layer consists of one or more neurons
(nodes) which are dependent (outcome) variables, i.e., the model
classification decisions. The hidden nodes in the model connect
the input and output layers indirectly through a set of weights
that are analogous to synaptic connections. The connections
allow signals to travel through the network in parallel and in
series. The synaptic weight is interpreted as the strength of the
connection between the nodes (Behara et al., 2002; Garver, 2002).
The central element in the ANN (Artificial Neural Network)
model is the neural processing unit or neuron located in the

TABLE 3 | Description independent variables.
Var. Stated as Source
PERFORMANCE EXPECTANCY (PE)
PE1 I think that Big Data is useful to carry out the tasks of our company Moore and Benbasat, 1991;
Venkatesh et al., 2003;
McAfee and Brynjolfsson,
2012
PE2 I think that with Big Data we could do our business more quickly
PE3 I think that with Big Data we could increase our company’s productivity
PE4 I think Big Data would improve our company’s performance
PE5 I think with Big Data you can get more information from our customers
PE6 I think Big Data will increase the quality of information used in our company
PE7 I think Big Data will provide valuable new information from our customers
EFFORT EXPECTANCY (EE)
EE1 Big Data would be clear and understandable to the people in our company Venkatesh et al., 2003
EE2 It would be easy for our company to become familiar with Big Data
EE3 It would be easy for our company to use Big Data
EE4 I think learning Big Data would be easy for people in our company
EE5 Generating valuable data using Big Data would be easy for our company
SOCIAL INFLUENCE (SI)
SI1 Companies that influence ours use Big Data Venkatesh et al., 2003
SI2 The companies of reference for us use Big Data
SI3 Companies in our environment that use Big Data are more prestigious than those that do not
SI4 The companies in our environment that use Big Data are innovative
SI5 Using Big Data is a status symbol in our environment
FACILITATING CONDITIONS (FC)
FC1 Our company has the necessary resources to use Big Data Venkatesh et al., 2003
FC2 Our company has the necessary knowledge to use Big Data
FC3 Big Data is not compatible with other systems of our company
FC4 Our company has a person (or group of persons) available to assist with any difficulties that
may arise
PERFORMANCE RISK (PFR)
PFR1 Big Data could be malfunctioning and by obtaining wrong data could lead the company to
make wrong decisions
Featherman and Pavlou,
2003
PFR2 Big Data security systems are too unsafe to protect our company data
PFR3 The probability of something going wrong with the performance of Big Data implementation is
high
PFR4 Considering the expected level of performance of Big Data, using it would be very risky for our
company
PFR5 The software associated with Big Data could malfunction and therefore provide our company
with erroneous data
FINANCIAL RISK (FR)
FR1 The chances of our company losing money using Big Data are very high Featherman and Pavlou,
2003
TIMES RISK (TR)
TR1 I think that if our company uses Big Data we will waste time by having to install new type of
software
Featherman and Pavlou,
2003
TR2 Using Big Data in our company would generate inconveniences since a lot of time would have
to be spent solving errors
TR3 Considering the investment in time and start-up of the System, such investment would be risky
TR4 The probability of wasting time with system start-up and learning is very high
PSYCHOLOGICAL RISK (PSR)
PSR1 I think Big Data fits badly into our company concept Featherman and Pavlou,
2003
PSR2 If we use Big Data, our business concept will get worse and suffer a loss of reputation
SOCIAL RISK (FR)
SR1 If we use Big Data, it will negatively affect the way others think about our company Featherman and Pavlou,
2003
(Continued)

TABLE 3 | Continued
Var. Stated as Source
PRIVACY RISK (PSR)
PR1 The probability of using Big Data and losing control of data privacy is high Featherman and Pavlou,
2003
PR2 Using Big Data will lead to loss of privacy
OVERALL RISK (OR)
OR1 Using Big Data is globally risky Featherman and Pavlou,
2003
OR2 It is dangerous to use Big Data
OR3 Using Big Data exposes our company to risk
SUNK COST (SC)
SC1 A lot of time has been invested in learning how to use the current system Polites and Karahanna,
2012; Hsieh, 2015
SC2 Much time has been invested in perfecting the skills to use the current work system
REGRET AVOIDANCE (RA)
RA1 We were wrong to choose to use Big Data Tsiros and Mittal, 2000;
Hsieh, 2015
RA2 We regret seeing the bad results that there were due to new decisions and actions made with
the use of Big Data
INERTIA (IN)
IN1 We will continue to use the current data analysis method that does not include Big Data Polites and Karahanna,
2012; Hsieh, 2015
IN2 It would be very stressful for us to switch to a new data analysis model
IN3 We like to analyze data the way we do
IN4 We will continue to use the current method even though we know it is not the best way to do
things and that we would get more information with Big Data
PERCEIVED VALUE (PV)
PV1 Using Big Data will not increase our effectiveness at work Kim and Kankanhalli, 2009;
Hsieh, 2015
PV2 Switching to Big Data is not a good move because of the costs we might incur
PV3 Using Big Data will not improve our efficiency
SWITCHING COSTS (SWC)
SWC1 We have already put a lot of time and effort into mastering the current way of working Bhattacherjee and Hikmet,
2007; Hsieh, 2015
SWC2 The Big Data requires a lot of time and effort to change to this new way of working
SWC3 Switching to Big Data Could Generate Unexpected Costs
PERCEIVED THREAT (PT)
PT1 We fear that we may lose control over the way we work if we use Big Data Bhattacherjee and Hikmet,
2007; Hsieh, 2015
PT2 We are concerned that we may lose control over how we make decisions if we use Big Data
RESISTANCE TO USE (IN)
RU1 We do not want to use Big Data to change the way we analyze our data Bhattacherjee and Hikmet,
2007
RU2 We do not want to use Big Data to change the way we make decisions
RU3 We do not want to use Big Data to change the way we interact with other people in our work
RU4 Above all, we do not want to use Big Data to change our current way of working
OPORTUNITY COSTS (OC)
OC1 I think there are alternatives to using Big Data to analyze our business data Lu et al., 2005 (Adapted)
OC2 It would be very detrimental to our company if there was an alternative to using Big Data
OC3 I believe that if we do not adopt Big Data, we will generate serious inconveniences to our
company in the medium-long term
COMMON METHOD BIAS (CMB)
CMB1 My co-workers usually work a lot Chin et al., 2013
CMB2 Group meetings are usually inefficient
CMB3 It is very important to spend time with my closest family
CMB4 University education is a good value
BUSINESS INFORMATION (BI)
BI1 Company size: (1) 0 (self-employment); (2) 1–9; (3) 10–49; (4) 50–249; (5) 250–499; (6) > 500 Venkatesh et al., 2003
BI2 Estimated annual turnover: (1) < e2 M; (2) e2 M to e10 M; (3) e10 M to e43 M; (4) > e43 M
BI3 Sector: (1) Agriculture; (2) Commerce and distribution; (3) Telco; (4) Construction; (5) Education;
(6) Energy and mining; (7) Finance; (8) Industrial; (9) Health; (10) Services; (11) Others
BI4 Previous experience as information systems area manager: (0) No; (1) Yes

FIGURE 3 | Three-layer multilayer perceptron.
hidden layer, whose size is called H. This hidden layer is where
the optimal connection weights are determined, through the
learning algorithm established in the network, and among which
we can distinguish {vih, i = 0, 1, 2,..., p, h = 1, 2,..., H}, as the
synaptic weights for the connections between p-size input and
the hidden layer, and {wh, h = 0, 1, 2, ..., H} as the synaptic
weights for the connections between the hidden nodes and the
output node.
The next step is to calculate the output by applying an
activation function to the aggregate weighted value (West et al.,
1997), where the choice of the type of activation function used in
the model depends on the range of results in the output layer. In
this paper we have used a sigmoid activation function calculated
in a similar way to the logit function used in the logistic regression
model, also used in the hidden layer of the MLP, which takes real
value arguments and then transforms them into the range (0.1),
according to:
g (u) =
eu
eu+1
The output layer then contains the target (dependent) variables.
In this case, the trigger function “relates” the weighted sum of
units in a layer to the unit values in the correct layer, which takes
a vector of real-value arguments and transforms it into a vector
whose elements fall within the range (0, 1) and add up to 1.
Considering all the above, the output of the neural network
from an input vector (x1, ..., xp) is:
ŷ = g

w0 +
H
X
h = 1
wh g(v0h +
p
X
j = 1
vihxj)


The output of this model provides an estimate of the Big Data
usage intention probability for the corresponding input vector.
The final decision can be obtained by comparing this result with
a threshold, usually set at 0.5, thus reaching a Big Data usage
estimate, and this is the cut-off point associated with sensitivity
and specificity values that are closest to one another and whose
correct percentage of classification is higher.
The designed ANN continues the cross-validation procedure
(West et al., 1997) consisting of the division of the sample into
two subsamples. The first of these is applied to the network
training, while the second is used to validate the performance
of the model. This process also prevents an excess of training or
over-adjustment of the neural network that would prevent the
generalization of the results to the rest of the population (Garver,
2002; Deng et al., 2008).
Forecasting Strategy and Accuracy
An accepted criterion for assessing the explanatory and predictive
quality of the ANN model is the discrimination or separation
measure of 0 and 1. The discrimination and goodness-of-fit
assessment measurements use the magnitudes of sensitivity,
specificity, correct percentage of classification and area under
the ROC curve (Dreiseitl and Ohno-Machado, 2002; Liébana-
Cabanillas and Lara-Rubio, 2017). When the sensitivity values
are compared to the unit difference minus the specificity 1 for
different values of the threshold or cut-off point, the ROC curve
to assess the performance of the ANN model is obtained.
Also, when assessing the overall predictive ability of
the designed models, a priori probabilities and costs of
misclassification must be considered (West, 2000). According to
this author, the relative proportion of costs associated with Type
I (a subject not using Big Data is misclassified as a subject using
Big Data) and Type II (a subject using Big Data is misclassified
as a subject not using Big Data) classification errors should
be 1:5, thus highlighting the importance of measuring Type
II error.
RESULTS AND DISCUSSION
Our empirical results are based on the information contained in
the database in which, out of a total of 199 observations, 92 cases
(46.23%) have used Big Data while in the remaining 107 (53.77%)
Big Data has not been used for business purposes.
The synaptic weights obtained in our results using MLP
in the prediction model learning process can be used to
analyze the influence of each explanatory variable with respect
to the intention of using Big Data. Figure 4 shows the
overall importance and the normalized importance of each of
the independent variables, showing the explanatory strength
of each of the factors considered. Performs a sensitivity
analysis, which computes the importance of each predictor
in determining the neural network. The analysis is based
on the combined training and testing samples or only on
the training sample if there is no testing sample. Forteen
variables present a considerable normalized importance of more
than 50%, and, of these, a total of 8 variables have more
than 75%.
Specifically, the variables with the greatest explanatory
weight according to the designed model are: (1) Performance

FIGURE 4 | Normalized importance of the variables in MLP.
Expectancy, as the respondents consider that the Big Data can
be useful (PE1) and that it will provide valuable customer
information (PE7); (2) Resistance to use, as some businessmen
do not want to change the way they analyze their data (RU1);
(3) Regret avoidance due to the poor results stemming from
new decisions made and actions taken with the use of Big Data

(RA2 and RA1); (4) Social influence due to the use of these
techniques by other companies in the respondents’ environment
(SI4); and finally, (5) the Overall risk (OR3) and, (6) Privacy risk
(PR1) with the exposure to general and privacy risk, respectively.
Consequently, drivers (1, 4) and barriers (2, 3, 5, 6) are seen
to exist in the final adoption of these Big Data methodologies
among the companies surveyed. These variables, which have
already been used for other marketing studies, had not been
considered to identify Big Data usage intention explanatory
factors, and this represents an advance over previous literature.
The companies in the sample consider that the acceptance and
use of big data will be enhanced if they believe it improves
their performance or if they see other companies in their
environment using it. On the other hand, the use of big data
tools may be held back by cultural and skills-related factors
within the organization, as well as the perceived risks relating to
its use.
As shown in Table 4, the degree of accuracy in the prediction
of the constructed model is very acceptable, assuming a correct
model design, because the estimates made in the training sample
and in the validation sample present similar correct classification
percentages. From Table 4 it can be deduced that the percentage
of correctly classified subjects is 84.4%, a figure that is sustained
given the good sensitivity and specificity values.
Finally, we used the AUC that are often used in classification
problems to evaluate the performance of each model (Rezáč and
Rezáč, 2011). Table 5 summarizes the results, in terms of AUC,
test accuracy and Type I-Type II errors of the two models tested
on both the training and test samples.
In our case, it is the Type II error that quantifies false negatives
that could have the greatest implications for the nature of our
study. Thus, knowing that Type II error considers companies that
do not use big data, but are erroneously classified as subjects that
do intend to use big data, the direct implications would be an
added cost derived from the study and proposal of customized
TABLE 4 | Classification matrix.
Sample Observed Forecast
0 1 Correct percentage
Training 0 65 13 83.3%
1 9 54 85.7%
Global percentage 52.5% 47.5% 84.4%
Test 0 26 3 89.7%
1 5 24 82.8%
Global percentage 53.4% 46.6% 86.2%
products that would not materialize in the end. However, we
consider our results to be within the acceptable range for this
parameter (5–25%).
The graphical representation of this analysis is displayed in
the ROC curve, which plots sensitivity and specificity values
(Figure 5).
These results advance the conclusions of Featherman and
Pavlou (2003), Tan et al. (2012), Venkatesh et al. (2012) and
Hsieh (2015), who considered the Performance expectancy,
Resistance to use, Regret avoidance, Social influence, Overall risk
and Privacy risk variables as fundamental on an isolated basis
in different research, but not together. Therefore, the results
represent a great advance in technology adoption literature, since
we have gone further in the level of analysis of the influence
on the intention of use of Big Data techniques in companies.
Our analysis has been conducted at the construct indicator
level, determining the existence of indicators that have a greater
influence such as PE1, PE7, RU1, RA1, RA2, SI4, OR3, and PR1,
which we call drivers or barriers depending on whether they
positively or negatively impact the intention of use. In addition,
the use of predictive models leads us to conclude with a better
explanatory capacity and more accurately what factors impact the
adoption of this new technology.
Furthermore, these previous studies are approached in the
consumer market and not from the perspective of companies
FIGURE 5 | ROC Curve.
TABLE 5 | AUC, Type I errors, and Type II errors.
Training sample (75%) Test sample (25%)
AUC Test accuracy Type I Type II AUC Test accuracy Type I Type II
0.823 86.37% 19.44% 23.62% 0.826 87.77% 18.96% 23.00%

making decisions on the acceptance and use of innovative
technological tools.
In fact, our results indicate which variables influence the use
of Big Data in companies, determining which factors act as
facilitators and which are a barrier to its use. The acceptable
accuracy shown in the predictive model makes us recommend
that companies that want to use Big Data for information analysis
take these factors into account predominantly. That is, to show
the results achieved by companies that already use them to
minimize the risk associated with their use and overcome the
reluctance that must be faced within the organization.
LIMITATIONS, RECOMMENDATIONS, AND
AVENUES FOR FUTURE RESEARCH
Despite its contributions this study is not without limitations,
and these limitations provide fruitful avenues for further and
future research.
Firstly, with respect to the sample used in this research,
it is a limited group of companies and refers to the
Spanish geographical context, preferably the service sector,
which suggests that by expanding the sample and including
international companies, the external reliability of the results
would improve substantially and allow us to discover possible
differences by country and even by sector in each country.
Widening the sample may also compensate for possible
bias effects do to the fact that the sample was collected
before COVID-19.
Secondly, the data collection method follows a cross-sectional
design, which prevents this study from analyzing how Big Data
tool usage patterns evolve over time. A longitudinal design would
have made it possible to test the strength of each relationship
proposed, as well as to check how the results evolve once BDA
is more widely implemented among the companies analyzed in
the sample.
Our statistical results provide empirical evidence to support
that Performance expectancy can contribute to increase the level
of use of Big Data in companies, while aversion to change data
processing systems contributes to reduce its probability of use.
In fact, we have found evidence of an important and significant
influence of other variables on Big Data usage intention.
In short, the results of the empirical study have generated
interesting new knowledge for ascertaining which factors and
variables businessmen perceive and value for Big Data use
through the likelihood of this event occurring, providing useful
information for the decision making of agents concerned about
this subject. In addition, both the findings of this research and
the inherent limitations represent a considerable advance over
the conclusions of previous research and lay the groundwork
for future research studies on companies’ intention of adopting
Big Data tools when faced with the challenge of using digital
information in decision-making.
As follow of this research, we propose to transfer the adoption
of these Big Data-based technologies in relation to their use by
end users. It is true that end customers do not use Big Data
techniques (at least, consciously), which is why we will use the
more generic term of Artificial Intelligence applications, which
do use Big Data techniques as a base (Herrera Triguero, 2014)
and which could help explain the adoption of these applications
in their purchase decisions or in their intention to use them.
Finally, we would like to reflect on the importance of these
techniques, their relationship with the pandemic caused by
COVID19 and its economic, social, and business consequences
(Al Eid and Arnout, 2020). Although it is true that the
proposed explanatory and predictive model could never have
predicted the appearance of this disease and its consequences,
we consider that it would be interesting to periodically assess
the proposal update in order to verify that factors of a health
nature such as the one suffered in the last year may influence
the results achieved and above all, to know the possible
modifications that can be proposed for the future, as well as their
influence on business decision making (Abdel-Basset et al., 2021,
Sharma and Gupta, 2021).
DATA AVAILABILITY STATEMENT
The raw data supporting the conclusions of this article will be
made available by the authors, without undue reservation.
ETHICS STATEMENT
Ethical approval was not provided for this study on human
participants because it is not necessary. The patients/participants
provided their written informed consent to participate in
this study.
AUTHOR CONTRIBUTIONS
J-PC-S and ÁV-R: conceptualization and investigation. J-PC-S,
JL-R, and ÁV-R: methodology and writing—original draft
preparation. JL-R and J-PC-S: software and data curation. J-PC-S,
ÁV-R, and FL-C: validation. J-PC-S, JL-R, and FL-C: formal
analysis. J-PC-S, FL-C, and ÁV-R: resources. ÁV-R and FL-C:
writing—review and editing. ÁV-R: supervision and project
administration. All authors have read and agreed to the published
version of the manuscript.
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Conflict of Interest: The authors declare that the research was conducted in the
absence of any commercial or financial relationships that could be construed as a
potential conflict of interest.
Copyright © 2021 Villarejo-Ramos, Cabrera-Sánchez, Lara-Rubio and Liébana-
Cabanillas. This is an open-access article distributed under the terms of the Creative
Commons Attribution License (CC BY). The use, distribution or reproduction in
other forums is permitted, provided the original author(s) and the copyright owner(s)
are credited and that the original publication in this journal is cited, in accordance
with accepted academic practice. No use, distribution or reproduction is permitted
which does not comply with these terms.

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