This document provides guidance on conducting a departmental inquiry within an organization. It outlines the key steps which include:
1) Examining any complaints against an employee from various sources and identifying alleged misconduct. 
2) Conducting a preliminary investigation into the complaints which may involve an internal investigation or referring the matter to an outside agency.  
3) Drafting formal charges against the employee and issuing a charge sheet if misconduct is identified. This can begin either minor or major penalty proceedings.
4) Holding an inquiry where the employee can defend themselves, witnesses are called, and evidence is considered before the disciplinary authority makes a final ruling.