productmarketing
Ewan McIntosh | w: notosh.com | e: ewan@notosh.com
Product marketing basics
what isthesinglemost important thing
you need to start a business?
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
Budget Wines Premium Wines
Eliminate Raise
Reduce Create
Eliminate
Wine buff jargon
The wine’s age
Mainstream media
marketing
Raise
Price, compared to cheap,
budget wines
Reduce
Different grapes: oaky
flavour only
Different wines: red, white,
rosé
Heritage of vineyard
Create
Easy drinking image (like
beer)
Easier choice: red, white,
rosé
Some fun
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail] Budget Wines Premium Wines
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
Product marketing basics
Knowing the customer
Knowing the customer
Defining a product that
solves their pain
Knowing the customer
Defining a product that
solves their pain
Qualitative value
Knowing the customer
Defining a product that
solves their pain
Qualitative value
Quantitative value
Knowing the customer
Defining a product that
solves their pain
Qualitative value
Quantitative value
Business model that makes £s
Knowing the customer
Defining a product that
solves their pain
Qualitative value
Quantitative value
Business model that makes £s
A plan that creates more
advantage over time
Product marketing basics
ATTACK! Not Defend
ATTACK! Not Defend
Create new markets
ATTACK! Not Defend
Create new markets
Market research is
executing ideas
ATTACK! Not Defend
Create new markets
Market research is
executing ideas
Product marketing basics
Finding prospective customers
Selling
Customising
Getting customer feedback
Looking for new opportunities
Building
Creating new IP
Seeking new tech possibilities
Measuring financials
Allocating resources
Making projections
Product marketing basics
Product
Price
Place
Promotion
Customer
Company
Competition
Product Customer
“How will we attract the
first five customers?”
“How do we get the
attention of the first 5000?”
Product marketing basics
whichcustomer
segmentdo you serve?
Mass market | Niche market | Segmented
Diversified | Multi-sided markets
Define your customer
• How many customers?
• Who are they (name names?)
• Where are they?
• How do they currently do what
you’re proposing?
• How will they do what they
currently do the way you’re
proposing?
• What is the value (faster, cheaper,
better quality for the same/less)?
• What is the cost of switching from
the old way to the new way?
• What is the individual’s lifespan
budget?
• What is the likelihood of the user
churning?
Define your advantages
• What are the alternatives? There’s
always competition.
• What technological advantage do
you have?
• What expertise advantage do you
have?
• What network/contacts advantage
do you have?
• What financial advantages do you
have - if any ;-)?
• What geographic advantage do you
have? Does it matter?
• Could new competitors arrive faster
than you could innovate?
• Who do you threaten? What could
they do? (NHSChoices, MyPolice)
Product marketing basics
tech pushor
market pull?
What does a tech push company look like?
A new IP or new technology is what leads to the company being formed
Often found in Universities, with technology-focused founders
“We have a great technology”, but use to customer is unclear
There’s a need to add to the team with user-focused skills
(design/business/sales)
Why is this tech push?
• Founded out of a university (Stanford)
• Better IP than anyone else (i.e. better search results)
• Focussed, increasingly, on customer need (i.e. cleaner homepages)
• No marcoms budget
• Changed the product range and business model over time as expertise and
IP was added
What does a market pull company look like?
Company formed by a frustrated company (think ‘Dragon’s Den’)
First-hand understanding of the user pain
Lack of understanding of closeness of competition
There’s a need to better understand the tech required to solve the problem
There’s a need to add to the team with technology skills
What does a market pull company look like?
Company formed by a frustrated company (think ‘Dragon’s Den’)
First-hand understanding of the user pain
Lack of understanding of closeness of competition
There’s a need to better understand the tech required to solve the problem
There’s a need to add to the team with technology skills
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
[yellow tail] Budget Wines Premium Wines
[yellow tail]
Redefining the market to own it
“Blue Ocean” thinking
Product marketing basics
______ is the only ____
______ is the only ____
for___________________
______ is the only ____
for___________________
in ___________________
______ is the only ____
for___________________
in ___________________
that _________________
______ is the only ____
for___________________
in ___________________
that _________________
at a time when _______ .
______ is the only ____
for___________________
in ___________________
that _________________
at a time when _______ .
Unlike _______________
______ is the only ____
for___________________
in ___________________
that _________________
at a time when _______ .
Unlike _______________
we __________________
Eliminate Raise
Reduce Create
Product marketing basics
wheredo you
compete?
Product marketing basics
newness
customisation
performance
getting the job done
brand & status designprice
risk reduction
cost reduction
accessibility
convenience
Product marketing basics
Low Price
Low Price
Product Innovation
Low Price
Product Innovation
Customer
Intimacy
Zappos Customer Intimacy
Customer Intimate:
Zappos
1.	 Deliver WOW Through Service
2.	 Embrace and Drive Change
3.	 Create Fun and A Little Weirdness
4.	 Be Adventurous, Creative, and
Open-Minded
5.	 Pursue Growth and Learning
6.	 Build Open and Honest
Relationships with Communication
7.	 Build a Positive Team and
Family Spirit
8.	 Do More With Less
9.	 Be Passionate and Determined
10.	 Be Humble
Product Innovation
(which became
Low Price):
Amazon
1. Customer Obsession: We start with the
customer and work backwards.
2. Innovation: If you don't listen to your
customers you will fail. But if you only listen to
your customers you will also fail.
3. Bias for Action: We live in a time of unheralded
revolution and insurmountable opportunity-
provided we make every minute count.
4. Ownership: Owners think long-term, plead
passionately for projects and ideas, are
empowered to respectfully challenge decisions.
5. High Hiring Bar: "Will I admire this person? Will
I learn from this person? Is this person a
superstar?"
6. Frugality: We spend money on things that really
matter and believe that frugality breeds
resourcefulness, self-sufficiency, and invention!
Product marketing basics
Product marketing basics
Cross The Chasm
What happens when you move
from geek to grandma?
Geoffrey Moore
Beating On Price Dell, TK Maxx
Product marketing basics
Product marketing basics
Product marketing basics
Product marketing basics
What is your
product?
Features
Functions
Quantitative value => Avoid cost+ => What’s the value price?
How do you sell it? Is the marketing “baked in”?
(Building sites no-one has to visit)
ToshNo Limited
digital media | education
Segment 1
Segment 1
Segment 1
Segment 2
Segment 2Segment 3
Application 1
Application 2
Application 3
Application 1
Application 2Application 1
Set up your
beachhead
Book Choice
Book Choice
Book Choice
Media Choice
Media ChoiceElectronics
Books
Personalised
books
Books for
giving
CDs & DVDs
DownloadsCameras
Amazon’s
beachhead
Apple’s
beachhead?
Segment 1
Segment 1
Segment 1
Segment 2
Segment 2Segment 3
Application 1
Application 2
Application 3
Application 1
Application 2Application 1
Segment 1
Segment 1
Segment 1
Segment 2
Segment 2Segment 3
Application 1
Application 2
Application 3
Application 1
Application 2Application 1
Set up your
beachhead

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Product marketing basics