Professional trustees; LCP-Sole-Mates-September-2025.pdf
1.
September 2025
LCP’s fifthannual survey focussing on growth
and changing trends in the Professional Trustee
and Professional Corporate Sole Trustee market
over the year
LCP Sole Mates
A whole new world
2.
09
Spotlight on ProfessionalCorporate
Sole Trusteeship
Drivers to Professional Corporate
Sole Trusteeship
The growth of lean governance models
Governance under the Regulatory microscope
Contents
03
Introduction
04
Growth over the last five years
Recruitment
Sources of growth
Appointments in numbers
Market share by Professional Trustee firm 14
The future of trustee services
Number of appointments
Decision making and escalation
This survey covers the period between June 2024 - June 2025
17
Conclusion
annual LCP
survey
5th
This survey covers the period between June 2024 - June 2025
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LCP Sole Mates 2025
3.
A maturing marketoperating in a new realm,
what will the next few years hold?
Nathalie Sims
LCP Partner,
Head of Strategic Pension Relationships
Holly McArthur
LCP Partner,
Head of Sole Trusteeship
This is the fifth annual LCP survey of the key players in the Professional Trustee (PT) Defined
Benefit (DB) pensions market. This year we are pleased to have 18 Professional Trustee firms
participating in our survey, along with unique insights from The Pensions Regulator (TPR), the
Association of Professional Pension Trustees (APPT), the Association of Member Nominated
Trustees (AMNT) and Department for Work and Pensions (DWP).
Over the last five years we have seen an upwards trend in terms of growth and sophistication of
the Professional Trustee industry.
This year’s figures have highlighted that the Professional Trustee market continues to grow, but
it’s no longer growing in the same way.
After years of rapid expansion, 2025 marks a turning point. The pace of growth has slowed, hiring
has dipped and the pool of DB schemes is slowly reducing as some insure their liabilities and
wind up.
Trustee firms are responding and tweaking their models: many are doubling down on internal
governance, investing in leadership development, and embedding clearer oversight and
risk management frameworks. The most successful are honing their proposition, deepening
relationships and strengthening delivery models that go beyond just appointing a name on
the board.
Scrutiny of the Professional Trustee market is rising. Trustees are taking on more schemes,
adopting the Professional Corporate Sole Trustee (PCST) model more often and managing larger
mandates. This means TPR’s focus on governance, independence and performance is now front
and centre. Trustees must show they’re not just making decisions but doing so transparently,
demonstrably and in members’ best interests.
This year’s survey shows a dynamic market evolving under pressure. Growth hasn’t stopped, but
it’s changing and with scheme consolidation on the horizon and new regulation on the table, the
next phase of the Professional Trustee journey may look very different from the last.
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LCP Sole Mates 2025
4.
As the chartabove shows, the influence of
Professional Trustees has grown over the last
five years. Now 53% of UK Schemes have a
Professional Trustee (either as chair, Co-Trustee
or PCST) - that’s £1.1tn of DB Scheme Assets
Under Management (AUM).
The growth has been most significant for PCSTs.
In 2021 just 12% of schemes had appointed
a PCST; by 2025, that figure has more than
doubled to 25%.
Signs of maturity
This year we have seen the pace of growth
slow down, suggesting that the market may be
entering a more mature phase. The increase
from 2024 to 2025 was just 1% for both Co-
Trustee and PCST appointments, suggesting that
much of the dramatic expansion in Professional
Trusteeship may be behind us.
This softening trajectory for Professional
Trusteeship may reflect a natural plateau as
many schemes already suited to Professional
Trusteeship have made the shift. Going forward,
we may see a move from Co-Trustee to PCST
triggered by endgame planning, surplus
management, sponsor changes and governance
pressures.
The slowdown in Professional Trustee
appointments is unsurprising in the context of
the number of schemes winding up, reducing
the pool of opportunities and appointments.
As a result, competition between Professional
Trustee firms is intensifying, and they are being
pushed to differentiate more sharply on their
value proposition, experience and specialism to
maintain market share.
It is worth noting that since the completion of our
survey we have seen a considerable number of
new PCST appointments, which will be reflected
in next year’s survey.
In addition as the chart above shows, there
is still a 47% universe of schemes without a
Professional Trustee, providing plenty more
opportunities for firms to grow into.
The Professional Trustee market is maturing
Split of UK pension schemes with a Professional Trustee or Professional Corporate Sole Trustee
Source: LCP data and Pensions Funds Online. The data from Pension Funds Online covers all UK DB schemes along with DC trusts and master trusts. Note that the actual number of schemes with a PT is even larger as we did
not take into account schemes with sole traders. This does include schemes where there is more than one PT involved.
Slowest growth in
Professional Trustee
appointments in 5 years
- evidence of a market
hitting maturity?
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LCP Sole Mates 2025
5.
Recruitment across theProfessional Trustee market has slowed considerably. Compared to last year, hiring across all firms fell by 30%, reflecting a
shift away from the rapid expansion seen in prior years. We have also seen a number of firms reduce their overall headcount over the year.
From expansion to consolidation
This downturn aligns with the broader trend of market maturity. Whilst
some firms maintained steady growth, a number of firms have already
undergone substantial build-outs and are now pivoting towards refining
their internal structures. Larger players such as IGG, Vidett and Dalriada
reported relatively flat year-on-year headcounts, with recruitment for two
of them reducing significantly from the previous year, suggesting a shift
towards consolidation rather than expansion.
Strategic hires over scale
Hiring is now more likely to be strategic rather than expansive, focused
on succession planning, operational depth, business development or
securing niche expertise. In an increasingly competitive landscape,
firms are investing in leadership development and internal governance
frameworks instead of simply adding headcount.
Total headcount by Professional Trustee firm
2024
BESTrustees
Capital
Cranfield
Dalriada
Entrust
IGG
LawDeb
MHM
ndapt
PAN
Trustees
Pi
Partnership
Vidett
ZEDRA
2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025 2024 2025
250
200
150
100
50
0
Non Trustee director, client-facing staff
Non client-facing staff
Trustee Directors
A more strategic approach to recruitment
Firm 2024 2025
Change in level
of recruitment
BESTrustees 5 6 20%
Capital
Cranfield
7 8 14%
Dalriada 22 22 0%
Entrust 0 3 +
IGG 71 37 -48%
LawDeb 5 10 100%
MHM 4 2 -50%
ndapt 2 3 50%
PAN Trustees 2 1 -50%
Pi Partnership 16 7 -56%
Vidett 44 14 -68%
ZEDRA 4 9 125%
Recruitment in numbers
Note: Firms with fewer than 10 employees in 2024 are not shown in the data above
Source: LCP data
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6.
The split ofnew appointments:
First-timers, switchers and converters
We take a closer look at where new appointments over the past year have come from.
Of the 226 new appointments on average:
of new appointments went straight to PCST without a
previous Professional Trustee involved
28%
Appointments
due to switches
between firms
24%
28%
35%
New Co-Trustee
appointments
(no previous PT)
13%
PCST appointments
converted from
a Co-Trustee
New PCST appointments
(no previous PT)
Overall, the majority of growth we have seen in the last year still comes from schemes
that previously had no Professional Trustee involvement until now, represented by 63%.
This equates to over 140 schemes appointing a Professional Co-Trustee / PCST for the
first time.
The data highlights the continued penetration of Professional Trusteeship into previously
lay-trustee-led schemes.
Looking ahead, we anticipate a shift to more PCST appointments from Co-Trustee,
particularly as the new funding regime and developments on possible surplus sharing
encourage faster, more agile decision-making. Sponsors may view the PCST model as
a streamlined alternative under the changing regulatory landscape. In many cases, the
appointment of a Co-Trustee serves as a “warm-up” step before conversion to a PCST.
13%
replaced the existing Professional Trustee with a Co-trustee from another
Professional Trustee firm;
28%
35% did not have a Professional Trustee in place previously and appointed
a Co-Trustee;
went straight to a PCST arrangement without a previous Professional
Trustee involved;
24%
are PCST appointments converted from a Co-Trustee within the same
Professional Trustee firm.
Source: LCP data
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7.
ZEDRA
Appointments in numbers:a year-on-year view
The Professional Trustee market continues to be active and competitive. While all firms in the Professional Trustee market secured new appointments
over the past year, there remains a notable concentration of wins among a small group. Of the 226 new appointments, over 50% were awarded to just
four firms (IGG, Dalriada, LawDeb, and ZEDRA), highlighting an ongoing trend towards market consolidation. This is particularly evident in PCST roles,
where only three firms (as listed in the numbers under the bar chart) won appointments in double digits, with the remainder spread thinly across a
wider range of providers.
Number of all Professional Trustee appointments
The concentration of new appointments to fewer firms reflects the challenge for smaller
or new entrants in gaining traction in an increasingly competitive and maturing market
Share of all Professional Trustee
appointments won since June 2024
46%
17%
16%
11%
10%
Over 50%
of new
Professional
Trustee
appointments
went to only
4 firms
400
350
300
250
200
150
100
50
0
Dalriada
IGG
Vidett
Capital
Cranfield
LawDeb
BESTrustees
ZEDRA
PAN
Trustees
Pi
Partnership
Entrust
ndapt
ProPensions
Apex
Atkin
MHM
Aretas
HS
Trustees
Falcon
Trustees
2022
2021 2025
2024
2023
ZEDRA
ZEDRA
Number of new PCST appointments over the year see p.9 for Spotlight on Professional Corporate Sole Trusteeship
Source: LCP data
Note that figures for ZEDRA for years prior to 2024 included 20 non-pensions trusteeships
Capital
Cranfield
Vidett
IGG
Dalriada
Falcon
Trustees
0
1
3
2
1
2
1
4
2
4
8
6
6
17
8
5
12
19
HS
Trustees
Aretas
MHM
Atkin
Apex
ProPensions
ndapt
Entrust
Pi
Partnership
PAN
Trustees
ZEDRA
BESTrustees
LawDeb
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LCP Sole Mates 2025
8.
Market share byProfessional Trustee firm
The Professional Trustee market remains relatively
concentrated, though signs of diversification are
emerging with some of the new entrants to the market
taking a significant amount of the market share swiftly.
Nevertheless only four firms: LawDeb, IGG, Capital
Cranfield and BESTrustees oversee approximately
80% of the total £1.1 trillion of scheme assets that
Professional Trustee firms are responsible for.
However, the top four only represent 42% of the
number of Professional Trustee appointments. This tells
a bigger story. While AUM by Professional Trustees is
still concentrated, appointment volume is more widely
spread, with a broader group of firms playing a key role
in the day-to-day governance of schemes across the
market, often smaller in size.
IGG and Dalriada oversee nearly 400 schemes each.
LawDeb, Capital Cranfield and IGG have a higher
concentration of schemes at the larger end of the
market.
Dalriada and Vidett look after a large number of
schemes which on average are smaller in size.
And while concentration remains a key feature, new
voices are starting to make themselves heard. With two
new entrants to the Professional Trustee market in the
past year - Falcon Trustees and Aretas - and several mid-
sized firms increasing their share of new appointments,
we’re seeing slow but steady diversification.
Professional Trustee AUM breakdown by firm Professional Trustee appointments breakdown by AUM size
Source: LCP data
Average PT
appointment
size (£m)
109 541 56
567 282
1,354 24
228 198
659 217
15%
8%
21%
30%
13%
1%
1%
4%
4%
2%
1%
4 firms look
after c80%
of pension
schemes with
a PT
Note: Firms with market share fewer than 1% are not shown in charts
Four
Professional
Trustee firms
look after
£880bn
in pension
scheme assets
Number
of
schemes
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LCP Sole Mates 2025
9.
Steady growth, evolvingmodels
There were 101 new PCST appointments over the past year, pointing
to steady growth in what is now a more established part of the
Professional Trustee market.
Dalriada, LawDeb and IGG collectively captured close to 50% of all new
PCST appointments in the past year, whilst the remaining share was
fragmented across the full breadth of Sole Trustee providers, indicating
a competitive but dispersed landscape. Sole Trustee propositions
continue to diverge: some firms are scaling through dedicated PCST
teams and repeatable delivery models, while others are competing on
depth of expertise and a highly tailored, relationship-led approach.
Spotlight on Professional Corporate Sole Trusteeship
Share of PCST appointments won since June 2024
52%
19%
17%
12%
Source: LCP data
Half of all new
PCST mandates
appointed to
just three firms
The different operating models are summarised on page 10
in our 2024 Sole Mates report
Different firms, different models
As PCST appointments grow, so does the need to understand how firms
deliver these services internally. Some firms spread appointments across
a wide pool of lead trustees; others concentrate decision-making among
fewer individuals:
• 60% of trustee directors across the market currently hold a lead
PCST role.
• At some firms, every trustee director leads at least one PCST
appointment.
• Others centralise appointments to specialist teams, particularly where
firms focus more on Co-Trustee roles.
There’s no one-size-fits-all model. Larger teams may offer greater
internal challenge and flexibility; alternatively, leaner setups can provide
consistency and senior oversight. But with the likelihood of TPR scrutiny
increasing, we expect all firms needing to evidence robust governance.
While Sole Trusteeship is a growing part of the market, it has the
potential to disrupt the governance balance by weakening the focus
on member interests. We welcome TPR’s extension of oversight into
controls and governance.
Maggie Rodger, Co-chair of the AMNT
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10.
£1bn £3bn
£2.5bn
£2bn
£1.5bn
Drivers tomove to Professional Corporate Sole Trustee
The main drivers increasingly cited for schemes turning to the PCST
model are:
• Cost savings;
• Having a large project that requires specific expertise; and
• Wanting to increase the speed of decision making.
Regulatory expectations and a focus on professionalisation have also
played a role, as has trustee succession planning, with many boards facing
difficulties in recruiting and retaining skilled trustees. The most commonly
sought after skills by sponsors when appointing a PCST are:
Expertise in pension risk transfer and endgame planning
Experience with surplus-sharing arrangements
A strong understanding of the Funding Code requirements
The fact that we’re seeing more and more PCST appointments on
schemes over £1bn shows a real shift in how the model is being
viewed. It’s no longer seen as just a solution for smaller or less
complex schemes – sponsors and stakeholders are recognising that,
with the right governance in place, PCST can deliver high-quality,
strategic oversight at scale.
Holly McArthur, LCP Partner, Head of Sole Trusteeship
PCST appointments to schemes with over £1bn assets under management
Scaling Professional Corporate Sole Trusteeship: a model for larger schemes
Although the majority of PCST appointments continue to be at the smaller end of the market, we are now seeing much larger schemes
adopting this model. Eight of the Professional Trustee firms now have at least one PCST appointment for a scheme over £1bn of assets under
management. In practice, ‘Sole Trustee’ can be a slightly misleading term in these cases, as such appointments are typically supported by a
broader team of professionals bringing a wide range of expertise to the role. The APPT code of practice for the PCST model requires at least
two accredited trustees for each PCST appointment and sets out a number of other requirements to provide appropriate support under a
PCST arrangement.
These capabilities align closely with the broader sense that the industry is
entering a ‘new world’. But technical know-how is only part of the picture.
Many sponsors also prioritise softer skills such as collaborative decision-
making, stakeholder management and the ability to translate complex
pensions issues into clear actionable strategies.
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LCP Sole Mates 2025
11.
The growth oflean governance models
Whilst we have seen the size of PCST appointments increase, the
vast majority of the schemes under PCST are still at the smaller end
of the spectrum for the time being. 86% of PCST appointments are
to schemes with assets under £100m, and only 3% exceeded £500m.
This reflects the drive to consolidation for smaller schemes, noting
that PCST is just one of the DB operational consolidation governance
models available in the market.
Streamlined models gaining ground
We have seen continued growth in the streamlined PCST offerings for
smaller schemes across the firms we surveyed with the focus to scale
their services to deliver governance and advisory services in the most
efficient manner across a large number of schemes.
Innovation on the horizon
We expect to see further innovation across the DB operational
consolidation market over the coming year. This is likely to be facilitated
by technology and the demand from smaller schemes to access high
quality governance, advisory services and investment solutions via the
economies of scale which can be achieved through these models and
which can otherwise be out of reach for schemes with limited budgets.
Professional Corporate Sole Trusteeship is increasingly acting as a
mechanism for DB operational consolidation, delivering efficiency,
speed and accountability. With growing government pressure to
consolidate in the pensions market more generally, it’s becoming a
practical governance solution.
Split of PCST appointments by Assets under Management
11%
2%
1%
Maintaining the member perspective
Consolidation also presents challenges, including the potential for
a focus by all parties on cost over value in assessing the benefits of
scale. This comes alongside the risk of the loss of the lay trustee’s
perspective, their historic knowledge and the direct connection with the
scheme members and sponsoring employer under some operational
consolidation models.
As noted in last years’ report (see page 9), many transitions to the PCST
model retain some link to the outgoing trustee board.
While not all firms formally track this data, responses suggest that
over 50% of transitions include ongoing engagement post PCST
appointment - whether via member councils, observer roles, or
structured handovers - to the previous trustees.
This marks a shift away from the perception of PCST as a “clean
break” towards more flexible, collaborative arrangements. As PCST
appointments grow more diverse, both in size and structure, the model
is maturing into a broader governance solution rather than a niche
alternative.
Source: LCP data
86%
Laura Amin,
LCP Partner, Co-Head of Pensions Consolidation
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12.
Governance under theRegulatory microscope
TPR steps in
In Spring 2025, TPR announced it will extend formal oversight to
Professional Trustee firms, a clear response to their growing influence
in the pensions landscape. All of the firms surveyed welcomed TPR’s
involvement and have been forthcoming with sharing information although
half of the Professional Trustee firms expect it’s likely to have little or no
impact on the way they currently operate. TPR’s message was firm:
Concentration risk: fewer hands, more responsibility
The market is becoming increasingly concentrated: 1,200 PCST
appointments are led by just 224 individuals.
With more schemes and members reliant on a small pool of
professionals, the importance of robust governance frameworks
has never been greater. In a PCST model, where there is no direct
member voice, accountability and transparency are critical.
Our research shows that around 80% of Professional Trustee
appointments were through a formal tender process, which is
potentially a sign that sponsors are applying scrutiny upfront,
but what happens after take-on matters just as much. Ensuring
trustees deliver on what was promised at appointment is critical
to maintaining confidence in the model.
Similarly, in our Pensions Powerbrokers report published earlier
this year we highlight that fewer than 500 Trustees control
collective assets over £600bn,
demonstrating the large
amount of responsibility
a small amount of
individuals have.
Schemes led by Professional Trustees are subject to the same rules and
expectations as any other – with particular emphasis on transparency,
accountability and the ability to demonstrate robust decision-making.
We want to better understand how decisions are being made, especially
where one firm has sole control of scheme governance.
TPR
are led by just 224 individuals
PCST appointments
1,200
See our Pensions
Powerbrokers report
TPR also flagged conflicts of interest and concentration risk as areas requiring
closer scrutiny. As oversight increases, evidencing strong governance is no
longer optional, it’s expected.
What is the right length of time for an appointment?
Most Professional Trustee firms told us they review PCST appointments
every 6–8 years which is broadly aligned with Nausicaa Delfas’ (CEO of TPR)
recent reference to a nine year independence threshold for non-executive
directors under the UK Corporate Governance Code. Regular reviews help
preserve objectivity but will become more essential as firms scale formally.
In a ‘new world’ where Professional Trustees may be appointed to schemes
running on, term time is likely to increase. But the question remains as to what
the right number of years is to retain scheme knowledge vs bringing a fresh
perspective to the scheme.
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13.
Performance: who’s watching?
PCSTmodels offer agility but a sudden handover can come with risk. Our
research shows that most governance reviews are conducted once a year
and done so internally by Professional Trustee firms, with only a minority led
by scheme sponsors. For outgoing trustee boards, this can raise concerns:
for sponsors handing over responsibility to a third party often newly
appointed with limited independent oversight can feel like a leap of faith.
As with fiduciary managers, the time may be right for third-party oversight
particularly when a Professional Trustee firm delivers multiple services to the
same scheme, such as trusteeship and wider governance services.
TPR’s recent guidance on “New models and options in DB pensions
schemes” suggests:
As a matter of good practice, you should run a formal tendering process.
Once in place, the employer should conduct regular reviews of the sole
trustee service and consider ongoing retendering after a set period.
TPR
As part of this we anticipate a formal recommendation from TPR to introduce
independent monitoring solutions, offering:
• Ongoing or periodic governance assessments
• Clear reporting frameworks
• Early warning on any deviations from standards
of governance reviews
are carried out internally
80%
When selecting a Professional Corporate Sole Trustee, sponsors
should compare not just the professional skills and experience
of the individuals involved, but also the effectiveness of the
firm’s governance and decision-making framework. In many
cases, this is just as important - and sets the foundation for
long-term success.
Governance under the Regulatory microscope
19%
56%
6%
19%
Frequency of
governance reviews
Source: LCP data
Mathew Witherwick,
Partner Lead for PT selection
LCP’s Professional Trustee selection service
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14.
The majority ofProfessional Trustee firms now offer PCST services
that extend beyond ‘core trusteeship’. Of the 18 firms surveyed,
only five focus exclusively on trustee services.
The remainder offer the option to bolt-on additional PCST bundled
services, most commonly trustee secretarial, whilst others go
further, for example Dalriada and Atkin also give the option to
add in-house pensions administration.
This shift reflects the growing demand from schemes for
integrated, streamlined solutions, particularly as governance
requirements become more complex and sponsors seek to
save time, cost and streamline decisions.
This trend has attracted increased scrutiny from TPR.
In its 2025 Market oversight Professional trusteeship
report, TPR highlighted the importance of identifying and
managing conflicts of interest where firms provide multiple
services to the same scheme. TPR’s focus is on ensuring that
trustee independence, decision-making transparency and
proper oversight are maintained, particularly where commercial
relationships might otherwise blur these boundaries.
As the market evolves, firms will need to demonstrate how they
balance efficiency and integration with the need for objective
governance in the eyes of TPR and members.
that extend beyond core trusteeship
of the trustee firms now provide PCST services
13
The future of trustee services:
managing growth and governance
Pensions
Management
Secretariat
Procurement
Communications
Project
Management
Wind up
Investment support
Covenant
Risk settlement
Data services Technology
Escrow
FM Oversight
An increasingly wide range
of services on offer
The bundling of services isn’t
just prominent for PCST. For
Co-trusteeship some of the
firms have developed additional
services they offer alongside
their core trustee roles:
Trustee and
secretarial
services
Core
Trustee
services
Trustee
Secretarial and
broader services
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15.
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Sole Mates2025
Variability in trustee appointment numbers
The average number of appointments per trustee director varies significantly across the
Professional Trustee market, and this often reflects a firm’s underlying business model,
internal resourcing and governance approach.
We have analysed the data for firms which have more than 40 appointments and the most
common number of appointments for a trustee director to hold is between 6 and 14.
But interpreting this metric in isolation risks oversimplifying a more complex picture.
Operational models and efficiency
Some firms operate with leaner teams of senior trustee directors; others adopt a
team-based model, where trustee leads are supported by a larger group of client-facing
non-trustee staff, analysts and governance professionals. In these cases, a higher number of
appointments per trustee director may reflect operational efficiency rather than overstretch.
Responses indicate that firms with the highest average appointments per trustee director also
have the largest total workforces, supported by the survey data (Dalriada, IGG and Vidett), with
significant numbers of both non-trustee client-facing and non-client-facing staff allowing for
scale.
Looking beyond the headline figures
Trustee governance models vary significantly: some firms assign a single named lead
per scheme, while others adopt a more collaborative, team-based approach. Charging
structures differ too from fixed-fee retainers to time-based models, all of which shape how
appointments are allocated and supported in practice.
Number of appointments may still be a useful indicator, particularly for TPR, but it’s the
quality of support and decision-making behind each appointment that truly defines good
governance in a whole new world.
Number of appointments: is there a magic number?
Average number of PT appointments per trustee
director
Source: LCP data
58%
20%
22%
The UK Corporate Governance Code sets out
that non-executive directors are expected to
serve no more than nine years to preserve their
independence. But how many trustees do you
know have served longer than that? And what’s
more, how many other appointments do they
hold? If it’s more than five, do they actually have
the capacity to fulfil the role adequately?
Nausicaa Delfas, CEO of TPR
of Professional Trustees have
six or more appointments
78%
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LCP Sole Mates 2025
16.
Is the adoptionof AI for Professional Trustees quick enough?
Professional Trustee firms are cautiously adopting AI to boost efficiency, mainly in
preparation for trustee meetings, such as lengthy document reviews.
However our research shows that Professional Trustee firms are rightly wary of data
security so have put restrictions in place around client data. They also think it may
impact candid discussions particularly where meetings are recorded due to risk of
these becoming a permanent record.
While there’s optimism about AI’s support role, most believe it cannot replace the core
human element of Professional Trusteeship.
How do you see the role of AI within the future of Professional Trustee services?
Decision making and escalation
“It has the potential to be an enormous labour saving tool for routine and
time-consuming tasks.”
“We believe that professional trusteeship will always need the decision making
and judgement of a person.”
“As the technology develops… this will improve member outcomes and
experience through their journeys.”
“AI will be a game changer.”
How firms are using AI
Email drafting Communications
Meeting preparation Cyber threat
Document review
Background reading
Governance structures and risk management
Most Professional Trustee firms have formalised their
approach to decision-making and risk management for
PCST appointments, though levels of sophistication vary
greatly.
One of the advantages of PCST is faster decision
making. Sometimes this is done without advisers present
which therefore means that nearly all firms apply peer
review or multi-trustee sign-off for key decisions, such
as investment strategy, funding agreements, adviser
selection, corporate transactions and scheme closures.
Many firms also have risk committees to which certain
important decisions are escalated, such as irreversible
actions, legal proceedings, or lack of internal consensus.
TPR’s 2025 Market Oversight report stresses that “clear
documentation, internal challenge, and robust escalation
routes” are vital to good governance.
Recording and evidencing decisions
The quality of decision making documentation is
becoming a key governance focus, ensuring that decisions
are transparent, defensible and reviewable. Most firms now
use technology platforms to log decisions and escalation
steps, ensuring audit trails and accountability.
However, practices differ widely across firms as currently
there is no industry-wide standard for how decisions are
recorded or shared. We expect more guidance on best
practices in due course.
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LCP Sole Mates 2025
17.
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Looking into the future
Looking ahead: a market at an inflection point
In this new world, TPR’s role is becoming more assertive.
We expect increased scrutiny, more detailed guidance, and potentially
new legislative guardrails following the DWP consultation, expected in
Autumn 2025.
Our 2024 survey highlighted the growing prominence of PCST and the
emergence of streamlined service models. As Professional Trustee firms
scale up governance and advisory support across schemes, operational
consolidation is becoming central to their proposition. Looking to 2026
and beyond, consolidation is expected to be the defining trend of the
next five years. Most respondents point to this as a strategic priority,
mirroring both TPR’s focus and the government’s drive for efficiency
and scale. The evolution of the PCST model sits at the heart of this shift,
with significant implications for independence, governance quality and
market concentration.
Meanwhile, improved scheme funding since 2022 has reduced historic
tensions between trustees and sponsors but new debates are emerging.
The question around use of surplus, and the decision whether to transfer
to insurers or superfunds, may reignite negotiation points between
stakeholders with differing priorities.
Conclusion: a defining phase for Professional Trusteeship
The Professional Trustee market is not just changing, it’s maturing and
growing at a steady pace. The coming years will demand more than
operational growth; they will require firms to demonstrate resilience,
transparency, and measurable value. Those that thrive will be those
who invest in strong governance, embrace challenge and adapt to the
new regulatory and structural realities.
As consolidation reshapes the landscape, Professional Trustees will
need to prove they are not only fit for purpose but fit for the future.
The Pensions Bill introduced in June 2025 poses both opportunities
for Professional Trustees but also challenges:
Permitting the return of surplus with Trustee agreement may mean
that schemes run on for longer, extending the period over which an
appointment might last.
But an authorisation regime for superfunds and a steer from
Government towards consolidation might act in the opposite
direction, creating a market with fewer but larger schemes.
Appointment as a Trustee to a superfund might bring strong
regulatory scrutiny but also might become the prized appointment.
David Fairs, LCP Partner
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18.
Firm Website Contact
ApexPension Trustees (Apex) www.apexgroup.com Nigel Modlinsky
Aretas www.aretastrustees.co.uk Angela Connally
Atkin Trustees (Atkin) www.atkintrustees.co.uk Richard Bryant
BESTrustees www.bestrustees.co.uk Russell Clarke
Capital Cranfield www.capitalcranfield.com Ryan Ellett
Dalriada www.dalriadatrustees.co.uk Barbara Fewkes
Entrust www.entrustpension.com Tom Neale
Falcon Trustees LLP (Falcon Trustees) www.falcontrustees.co.uk Vicky Paramour
HS Trustees www.hstrustees.com Bobby Riddaway
Independent Governance Group (IGG) www.weareigg.com Mark Wileman
Law Debenture (LawDeb) www.lawdebenture.com Scott Pinder
MHM Trustee Services Ltd. (MHM) www.mhmpensions.co.uk David Hodgson
ndapt www.ndapt.com Marcus Hurd
PAN Trustees www.pantrustees.co.uk Nicholas Chadha
Pi Partnership www.pipartnershipgroup.co.uk Amanda Burden
ProPensions www.propensions.co.uk Mike Kennedy
Vidett www.vidett.com Helen Beckinsale
ZEDRA www.zedra.com Judith Codling
With thanks to all our respondents
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LCP Sole Mates 2025