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Public Service 2.0 Manila June 2010
The document discusses the need for government services to adapt to citizen expectations in the digital age, highlighting the importance of open government data and cloud computing. It emphasizes that citizens expect government service delivery to meet the same standards as the private sector, advocating for better integration of services and more efficient use of resources. The conclusion suggests that these elements can significantly enhance public service and provide greater value to communities.
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Public Service 2.0 Manila June 2010
- 1. International Best PracticePublicService 2.0Makati, Philippines22 June 2010Laurence Millar
- 2. The state ofthe Internet today
- 3. TopicsCitizen ExpectationsService DeliveryOpen Government Data Cloud Computing Conclusions
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- 5. Location is ….anywhere
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- 8. …expect to beheard
- 9. This is whatI expect online..
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- 12. e-sites?Airlines?Government?banks?Government?Information ageIndustrial ageWhereare you on the journey to the information age?
- 13. Government can providesimilar service levels
- 14. Self service iswin-win
- 15. What do Citizenswant?INFORMATIONCurrent and up-to-dateEasy to FindIn plain EnglishTRANSACTIONSPrivacy protectedEasy to FindWholly Onlinehttp://www.e.govt.nz/resources/research/Quant2008
- 16. Service IntegrationFrom here….AccessibleTohere…CoordinatedNetworked
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- 22. Winner of AppsforAmerica2 from the Sunlight Foundation
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- 24. Open dataData thatis available in the “right” way:Complete
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- 31. Open reuse licenceAdaptedfrom http://wiki.opengovdata.org/index.php?title=OpenDataPrinciples
- 32. Stop hugging yourdata Set it free
- 33. Government must shift….…to WholesaleFrom Retail…
- 34. Why should wefree our data?People have funded the collection of the data, and want/are entitled to access itPublic access improves qualityMarginal cost of distribution is minimalAgencies do not have the resources or the innovative skills to respond to the variety of needs/uses of the dataIncreases economic and public value
- 35. How do weset it free?Located at http://www.e.govt.nz/policy/information-data/nzgoalframework.htmland http://www.e.govt.nz/policy/information-data/framework.html
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- 39. Cost reduction32100%90%Save 70%FacilityCost60%MaintenanceCost30%Initial Cost0%ReplaceCloud Computing
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- 41. Japan Post CRM24,000 post offices
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- 43. 2 monthsdevelopmentApps.gov
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- 45. Conclusions Citizens expect thesame level of on-line service from government as they get in the private sector – focus on the individual.CIOs need to release more resources (in times of fiscal pressure) to front line service delivery that meets these expectations.Open government data and cloud computing deliver real value for Public Service 2.0, and are also options to create more capacity for service delivery.
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- 47. AttributionsSlide 2 http://www.youtube.com/watch_popup?v=5o9nmUB2qlsslide4 http://capam.orgslide 5 http://farm1.static.flickr.com/5/10691618_29b2d430fb.jpghttp://www.physorg.com/newman/gfx/news/hires/worldspoordr.jpgslide 6 http://www.flickr.com/photos/olpc/2674419974/http://farm4.static.flickr.com/3611/3363073562_8c0f20776a.jpghttp://upload.wikimedia.org/wikipedia/commons/5/56/OLPC_pilot_Thailand_-_Ban_Samkha_05.jpgslide 7 http://lh6.ggpht.com/_tfBmKYqH1bw/Sm8uYggQl4I/AAAAAAAADQ0/wxvDAWt_z4g/s720/laptops.jpgslide 8 http://fervr.net/fervr_media/groupmedia/home/2009/02/01/actually_yes_the_world_does_revolve_around_me.jpgSlide 10 http://yeskarthi.files.wordpress.com/2008/02/03.jpgslide 11 © istockphoto.com licensed for use by Laurence Millar onlyslide 12 http://www.old-print.com/mas_assets/full/3161906909A.jpgslide 13 http://www.med.govt.nzslide 14 http://www.airnz.co.nzslide 19 http://www.imamrs.com/slide 21 http://groups.google.co.nz/group/nzopengovtbarcampslide 22 http://www.wordle.comslide 23 http://www.manyeyes.comslide 24 http://www.swivel.comslide 25 http://www.datamasher.org/slide 26 http://www.youtube.com/v/BPt8ElTQMIgvvhttp://www.gapminder.comslide 28 http://www.flickr.com/photos/gettysgirl/3537413538/slide 29 http://www.smh.com.au/ffximage/2007/10/08/QueenVicMarket_wideweb__470x312,0.jpghttp://aquirkyblog.com/wp-content/uploads/2009/09/Wholesale.jpgslide 30 http://www.ssc.govt.nzslide 31 http://data.govhttp://open.org.nzhttp://data.govt.nzhttp://data.gov.ukhttp://data.gov.auslides 35-37 http://www.meti.go.jp/slide 38 http://apps.govslide 39 http://media.photobucket.com/image/think%20ahead/montys_python/Thinkahead.png?o=2This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to Laurence Millar