rabab ur rehman rm

rabab ur rehman rm

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  Contact Information (+92) 3422-377-627 [email protected] G-37/A-21malir ext. Karachi Pakkistan Achievements  Retail banking officer certificate.  License to Serve certificate. Skills  MS Word  MS Excel  MS PowerPoint  MS Access  PeachTree  HTML  CSS  JavaScript  Adobe Player  Adobe Flash  Adobe Premier  Adobe Dream viewer RABABUR REHMAN Relationship Manager Summary To find a suitable position that will utilize my abilities, providing a challenging Work environment and where my contribution would allow for positive growth within an organization Work Experience Relationship Manager 2015 – Present United Bank Limited Responsible for helping to attract and develop a portfolio of high net worth clients, then looking after their investments and ensuring that they continue to grow over the years.  Helping clients and investors in grow, diversify and protect their acquired wealth and investments.  Delivering quality financial advice to clients and investors.  Meeting clients at their offices.  Helping to train new staff and mentor them.  Carrying out daily financial transactions.  Advising companies on how to control risks and cut costs. Customer Service Representative 2015 – 2015 TRG Group Ibex Global Handle customer inquiries, complaints, billingquestions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.  Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.  Managed a high-volume workload within a deadline-driven environment. Resolved an average of 200 inquiries in one day and consistently met performance benchmarks in all areas (speed, accuracy, volume).  Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.  Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
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  Employee on DepartmentalStore 2010 to 2012 Customer Service Representative  Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results  Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs  Documents financial transactions by entering account information Skills Professional Personal  Clear Communication Skills  Time Management Skills  Goal Oriented Focus  Ability to Handle Surprises  Ability to "Read" Customers  Acting Skils  Photography  Patience  A Calming Presence  Willingness to Learn Professionalqualification Web Designing Institute Of Advance Career & Talent 2013 Certificate of Information and technology Sindh Technical Board & Education 2012 Education Master of Business Administration IQRA University In process.. Bachelor of Commerce University of Karachi 2014 Intermediate of Commerce Science & Arts College Malir 2012 Matriculation Agro Technical School 2010