Rehab Elwan CV

Rehab Elwan CV

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  Curriculum Vitae Personal ProfileContact Info: Name: Rehab Elwan City: Dubai Birth Date: 12/05/1991 Tel: (Mobile) 0527678745 Citizenship: Syria Email Id: Marital status: Single [email protected] OBJECTIVE To seek an exciting career in a reputed organization driven by growth potential, learning opportunities and sententious objectives. To own the job responsibility and work efficiently towards the mission, by inducing unique solutions. To work with innovative diversity, confidence, and strong rooted values in representation to the organization's vision. Providing consistent quality service while dealing wills all related parties. Enjoy overcoming challenges and accomplishing set goals, by using exceptional team works, as a ladder to reach the pinnacle of success. EDUCATION • Secondary School , Graduated from MARYAH High School ( UAE ) 2008-2009 • Diploma in Business Administration (Marketing Major) from Computer College. WORK EXPERIENCE (Oct 2009 - July 2012) Emirates Driving Institute (Call Center Operator), Customer Service, Dubai UAE (Aug 2012 to Present) Al Waseet Newspaper (Call Center Senior + Tele Sales), Dubai UAE
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  Responsibilities Attend to variouscustomer enquiries, Communicate to subscribers on promotions, offers and payment status Resolve customer’s complaints immediately and provide one stop service Ensure that all calls are attended professionally and in a timely manner to provide feedback to the management on customer complaints. Call Center Service  Function comfortably in a fast-paced, performance-based call center environment where every call is monitored, recorded, assessed and meet there required performance level.  Deliver customer service via:  Understanding and attending to special needs of customers in timely fashion in order to meet and exceed customer expectation.  Follow-up activity arising from customer's calls:  Handle customer in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer. Highlight operational issue.  Preserve the customer confidentiality with all most care to reduce customer dissatisfaction.  Attend department meetings, come up with suggestions for improvement and implement the same. Reference/Courses English communication Skills – New Horizon institute Customer Service – Zabeel institute Skills  Customer Service.  Preparation of reply letters to customer.  Accuracy in speaking with the customer.  Customer Care.  Communication Skills. Languages • Arabic ( Fluent ) • English ( Fluent )