Relationship Management - Basic Principles
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The document emphasizes the importance of effective relationship management, highlighting the need to understand stakeholders' individual motivations and to collaborate rather than compete. It stresses the significance of communication, integrity, and keeping commitments in maintaining professional relationships. Lastly, it suggests seeking guidance from superiors when faced with challenges in relationship management.
Relationship Management - Basic Principles
- 2. Lessons I have learnt...
- 3. It’s about more than being nice to one another... ... it makes life easier and promotes further opportunities
- 4. Know your stakeholders... ... take a step back and understand what drives them
- 5. On an individual level... ... understand what is keeping them awake at night
- 6. Stop, COLLABORATE and listen... ... work together, not against one another
- 7. You have two ears and one mouth... ... use them in that order
- 8. Work is work... ... don’t take work related disputes personally
- 9. Where an issue does arise... ... buy some time to consider your response
- 10. Remember that you are the expert at what you do... ... but that they are the expert in what they do
- 11. If you say you are going to do something... ... make sure you DO IT
- 12. Be honest... ... lose your integrity and you lose the relationship
- 13. Remember that... ... ultimately your clients pay your wages
- 14. And if all else fails... ... ask your boss
- 15. What are your relationship management experiences?
- 16. What are your relationship management principles?