Resume

Resume

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  Resume Rajat Kohli. Mobile: +919818886332, 9990245424, E-Mail:[email protected] - Operations Management - Service Excellence Management - Client Relationship Management - Team Management - Database Management - Business Management - Event management Précis • Result Oriented Professional with 10+years of experience in Operations Management / Team Management/Sales/Marketing in corporate industry • An out-of-the-box thinker with proven track record of establishing the processes, streamlining workflow and creating team work environmentto enhance productivity innovatively. • Exhibited skills in team supervision and relationship managementand accomplish targets. • Excellent interpersonal skills with problem solving and analytical abilities. Core Competencies Operations Management • Mapping the clients’ requirements, coordinating, developing and implementing the processes in line with the pre- setguidelines. • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. • Preparing reports & presentation with a view to apprise for managementand Clients. • Overseeing the reporting of process dashboards and weeklyperformance reports. • Ensure competentand enthusiastic workforce through effective recruitmentand training. Client Relationship Management • Managing service operations for rendering and achieving quality in services and Sales. • Assessing the clients and customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. • Getting new clients for the company. Team Management • Leading, training and monitoring performance of the team members for maintaining excellence in service and Sales. • Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals. • Expertise in handling Team. Employment Recital EW Group (Group Leader International Sales– Apr- 14 till date) Accountabilities 1. To generate business for water treatmentcomponents /equipments from OEM customers through phone,email and other remote means.
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  2. To buildinternational business for water conference and expo through different resources ex– (Embassies, International companies and water bodies/Associations.) 3. To manage and develop team of country manager and end user team (EA Water International Sales team.(Total team size of10 business manager). 4. To build strong relations with a setof identified customer accounts and grow business. 5. To discover new customer accounts and increase marketreach. 6. To handle data team (2 in total). 7. Weekly team review with team. 8. Weekly meetings with customers,agents and embassies. 9. Operation day to day handling. Notable Credits: a) Doubled the tele sales business in a very firstquarter and got the recognition by the management. b) Recognized and appreciated by the management numerous times for the highest revenue and enquiry generation team. c) Doubled the enquiry generation by Fontus team. d) Tele Sales Attrition stopped. e) Introduced distributor sales method in Aventura. f) Till date added almost90 new customers in 5 months in Aventura. (Highesttill date by any dept). g) Being promoted as Group Leader in just5 months and given larger team. Self Business (Entrepreneurship) (Into Retail Business in partnership at Punjab -March 2010 to December 2013). Arvato Services Gurgaon (a) Field Engagement Manager for Online Services (Cloud Computing) - April 2007 –Feb 2010 Accountabilities • Handled a team of 30 Tele sales and pre sales which provides Chat, Video Conferencing and other technical and non technical supportto our clients and customers. • Monitoring the day to day work of the team members and ensure thatthe client requirement. • Responsible for Clientdevelopmentand efficiency of the team. • Conducttraining sessions for clientsales team. • Handled around 60 top Clients (Partners) in North/Eastregion. • Ensure that the client’s targets are met. • Preparation,accuracy and timeliness ofall clientspecified reports. • Attend the Business review meeting and weekly operational meeting with the clients and our management and drive the customer requirements across the team. • Handle escalated calls. • Handled Clients (Partners) in North/Eastregion. Notable Credits • Dexterously attended various selfdevelopment,team development& quality training. • Recognized and asked to work as a trainer for internal team and Microsoft Clients (Partners). (b) Inside Campaign Executive/T-PAM (O.E.M) - April 2005 –March 2007 Accountabilities
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  • Calling downon the MQPs & converting them to Leads • Updating partners with the status of Microsoft new promotions. • Tracking and maintaining operations reports and sharing the same with the managementon a daily basis. • Testing & maintaining the website name Siebel. • Updating the partners with the new products. • Handled around 50 Partners for O.E.M business. • Update them on time to time about new benefits and schemes on O.E.M. • Assign them weeklytargets and help them to achieve the same. • Handle O.E.M team of 12 T-PAM. • Had to visit partner on a weekly basis for review. • Maintaining weekly and monthly target and target achieved reports for review. Notable Credits: • Promoted to T-PAM while working as an I.C.E for O.E.M business. • Recognized by Microsoft for generating highestrevenue in a quarter. • Promoted to Field engagementmanager for Online Solution. Employment Recital E-Calls International (BPO) Sr. Customer Care Executive - Sep 2003 – Feb 2005 Accountabilities • Calling down the U.S customer on behalfof the reputed banks and help them settle their loan payments. • Business development(Lead Generation). • Maintaining reports. • Co ordinate with our clients in U.S. Notable Credits: • Promoted to Sr. Customer care Executive/Asst T/L in 6 months. • Recognized by Clients, U.S banks and the organization many times for generating maximum quality business on a monthlybasis. Scholastics Graduate B.com Pass from Delhi University2003 IT Skills: Well versedwith Excel and Microsoft products. Personal Vitae Date of Birth : 03 Sep, 1981 Address : D-82 2nd Floor WestPatel Nagar,New Delhi- 110008 Marital Status : Married Languages Known : English, Hindi