Resume

#50,2nd
Floor, 6th
cross, DHARMENDRA S.B
Shiva layout, Mariyappanapalya
Tel#09886224035
Bangalore-560021 E-mail:-dharmendragowda1@gmail.com
Total Experience (7+ years)
Career Summary
To strive and work hard towards achieving the goals of the organization and attain a high
level of proficiency at work .
Work Experience
Exide Industries Limited Regional HUPS & Inverter coordinator
Bangalore April 2015 – Till date
Job Profile:-
 In charge of customer support for entire Karnataka, Goa and parts of Kerala and Tamilnadu
 Manage the effective and efficient service to customers by ensuring technicians have the tools
and inventory needs.
 Guiding customer in handling of Batteries properly so that to improve the life of the battery.
 Role involves maintaining appropriate service level agreements (SLAs) within a business.
 Responsible for the continued provision of delivered services, to agreed quality.
 Handling dealer with their queries and making sure that they are equipped with proper tool,
equipment and trained man power.
 Proper decision making in warranty section with taking in account of customer needs and
company’s interest.
 Building strong relationships with clients and making sure the services provided are of quality
and profitable are also part of the job.
 Regular quality feedbacks to the plant regarding quality issue and market scenario.
 Making sure of proper systematic work in house such as data entry, housekeeping and trained
manpower.
 Regular audit of the dealers and in house to determine gaps in service and technician technical
knowledge.
 Training OEM dealers regarding quality issue and basic handling of a battery.
 First interaction person for telecommunications for all service related quires.
 Arranging stocks from various places to give quick service to the customer.
 Giving prediction for next month so as to arrange the stock in advance.
 Assisting in setting sales and service goals for the region
 Arranging logistics for supply of material from one place to another with regular interaction
with the C&FA.
 Handling set of team in various location having different background. Presently handling team
of 25.

Work Experience
Exide Industries Limited Service Engineer
Hubli April 2011 –March 2015
Job Profile:-
 Handling entire North Karnataka EXIDE & SF Dealer/Distributor.
 Handling Service Station and set of Team.
 Training Dealers/Distributor person’s regularly.
 Training OEM dealers regarding quality issue and basic handling of a battery.
 Handling dealer with their queries and making sure that they are equipped with proper tool,
equipment and trained man power.
 Regular quality feedbacks to the plant regarding quality issue and market scenario.
Work Experience
Exide Industries Limited Commercial Assistant
Mysore August 2008 – March 2011
Job Profile:-
 Preparing Sales & Service invoices in SAP
 Maintaining of office Systems.
 Interacting with branch office & head office.
 Interacting direct customers & dealers for sales & warranty claim.
 Maintaining the Accounts in SAP.
Professional Skills:-
 Self confidence adjoined with verbal and written skills of a high level.
 Demonstrated capacity to work effectively as a team as evidence through day to day work and
assignments.
 Valuing of cultural and intellectual diversity and working well with people from a variety of
cultures.
 Demonstrated ability to collate, interpret and present client reports for audit purpose.
 A capacity for performing stressful conditions without compromising the quality of work.
 Ability to multitask with ease and work to deadlines from start to finish.
 Strong sense to take on responsibility and ownership.

 Exhibit a positive attitude and avoid conflicts thus mushrooming a friendly environment within
the team.
 Demonstrated ability to be an effective backup.
 Form strong relationship with the customer building an understanding of customer
requirements and business drives.
References:
1. Balakrishna Vijaybhasker
Regional head service .EXIDE INDUSTRIES LTD
Education:
Diploma in Computer science and engineering from Smt.L.V.[Govt].Polytechnic. Hassan
(Passed out in May 2008)
SSLC from Sri Adhichunchanagiri High school. K.Hirihally
(Passed out in 2004)
Computer knowledge :
Windows 98.2000.2003, XP and MS office
MS Office, SAP (SYSTEM APPLICATION PRODUCTS).
C, C++, V.B., SQL, JAVA, ORCALE, and ASP.NET.
Personal Details:
Date of Birth : 20th
Feb 1988.
Marital Status : Married
Fathers name : Basavegowda
Languages Known : English, Kannada, Hindi.
Hobbies & Interests : Listening Music.
Strengths : Highly motivated, fast learner,
Sex : Male
Declaration:
I hereby declare that all the information given above is true to best of my knowledge.
Place: Bangalore
Date: Signature

Resume

More Related Content

Similar to Resume

Resume