RESUME FLORENCE KAMAU2

RESUME FLORENCE KAMAU2

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  RESUME PERSONAL DETAILS Name : Florence Wanjiru Kamau Nationality: Kenyan Visa status: Residence visa valid till 22-3-2015 Telephone: +971551595489, 0507191187 Email : [email protected] UAE DL : 1778986 Light Vehicle with own car OBJECTIVES To work in a position that demands initiative and interpersonal skills to build teamwork and enable me to utilize and incorporate my technical experience and professional skills. Cumulative working experience as, public relations officer and media personnel, Retails store-incharge, Administration assistant, products controller, logistics and a supervisor. WORK EXPERIENCE MASHREE LIWA TRADING COMPANY (UAE) · March 2010-April 2013- Sales Associate. · April 2013 to Date- Assistant store in charge RESPONSIBILITIES · Monitor, review and track all store activities against pre-determined targets set by the Area and Retail Managers · Work closely with the Area Manager to set targets for each category within the store and communicate targets to each team within the store · Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store · Work closely with the store team to identify and resolve any issues that may prevent the store from achieving its targets or delivering the highest levels of customer service · Monitor and review all in store procedures and make the necessary changes in conjunction with the Area Manager to improve operational efficiency · Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage, protect profits, and feedback any recommended changes to the Areas Manager for review and sign off before implementing · Work closely with the Area manager to develop and implement manpower plans and budgets for the store · Track, monitor and review inventory in and out of store analyzing stock reports for variances in each category · Meet the business KPIs, sales budget, conversion, shrinkage, ATV, ATU, mystery shopper results · Ensure adherence to stores operating policies and procedures across all stores and compliance with ISO standards · Handle customer complaints and create an environment of customer intimacy in the store · Lead, coach and manage the performance of staff in line with good people management practices · Train store staff by reviewing and revising orientation to products and sales training materials; reviewing staff job results and learning needs with Store in Charge; developing and implementing new product training · Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise · Attracts customers by originating display ideas, following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor · Promotes sales by demonstrating merchandise and products to customers · Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions. · Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions · Maintains a safe and clean store environment · Maintains inventory by checking merchandise to determine inventory levels by anticipating customer demand · Prepares reports by collecting, analyzing, and summarizing information
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  · Maintains qualityservice by establishing and enforcing organization and brand standards · Lead, coach and manage the performance of staff in line with good people management practices OSERIAN FARM KENYA. 2004-2008 POSITION; ADMINISTRATION ASSISTANT RESPONSIBILITIES; · Completing projects by assigning work to clerical staff; following up on results. · Maintain an organized system for tracking, monitoring, and prioritizing tasks and projects. · Maintaining office supplies inventory by checking stock to determine inventory level · Anticipating needed supplies; evaluating new office products · Ensuring operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. · Creating and maintaining physical and on-line filing and retrieval systems · Accurately recording meeting discussions with action points and monitors their execution · Securing information by completing data backups strictly on specified routines · Basic bookkeeping, coordinating with accountants. Ensures accounts are up to date · Managing budgets, petty cash, bank transactions, invoicing, collections · Ensuring statutory requirements for company license, coordinating payment of utilities · Maintaining CEO's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel · Providing regular feedback to help CEO gain perspective of how programs are being received · Maintains CEO’s diary + reconciling Google drive planning calendar to ensure all calendars are synchronized on a weekly basis · Ensure that the CEO receives necessary background information in a timely and coordinated fashion · Manage travel logistics including air and hotel bookings, online checking in, transport, travel documents, visa applications, passport renewals, travel insurance etc. · Maintains customer confidence and keep information confidential. · Sorting In and out tray and responding to office correspondence accordingly. · Handling incoming and outgoing correspondence, telephone calls and passing message to the staff concerned. · In charge of the office computer stationeries, Video Camera, Laminator, Filing Cabinets and the office ACHIEVEMENTS · Ability to delight customers, above and beyond the call of duty · Got intimate knowledge of the customer's needs and thus improving on overall Company performance · Excellent communication skills · Ability to handle customer in the best way possible · Able to handle complaints, even when handling unpleasant customers · Ability to works accurately and keen and with eye for detail. · Ability to use automated information systems to analyze the customers situation · Ability to build a long-term relationship with the customer PERSONAL ATTRIBUTES; · Good self presentation · Good communicator · Self discipline · Impartiality and fairness · Respectful · Positive attitude; ability to lead by example COMPETENCES; · Improved Work planning and organizational skills · Achieved Supervisory and management skills
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  · Mentored Trainingand induction skills · Increased Communication skills · managed Listening skills · Influenced Interpersonal skills. JOB INSTITUTE OF MANAGEMENT;( 2001-2002) Courses covered ; · Electronic media · Public speaking · Print media · Public relations · Advertisement · Communication research BRANS COMPUTER COLLEGE;( 2000-2001) Courses covered; · Introduction to computers · Word · Windows · Excel · Access · Advanced Excel MT KINANGOP GIRLS SECONDARY SCHOOL ;( 1996-1999) Kenya Certificate of Secondary School (KCSE) REFEREES; Upon Request