ROI: (Return-on-Influence)
                     Marketing and Advertising
                    Your Web Presence (Inbound)
      Ohio Turf Foundation Conference & Show
                  December 5, 2012

              Presented by: Keith Gutierrez CEO Structure Marketing
                             Structure Marketing.com
@keithgutierrez
                         Building Remarkable Brands
#OTFINBOUND
Success Is About Making Those Who
    Believed In You Look Brillant
                                      -Dharmesh Shah

 Hi I’m Keith Gutierrez.
 Nice To Meet You.


                     #OTFINBOUND

                    @keithgutierrez
                    CEO @StructureM

                    www.structuremarketing.com
Today’s Agenda
          Your Web Presence
1 The Evolution of Marketing and Advertising
2 Why the Real ROI is Return-on-Influence
3 The Story of Inbound Marketing
4 How Inbound Marketing Campaigns Work
5 Why you should Structure Your Marketing
                          Targeted
                          Audience
What Is
Marketing?
What is Marketing?



“To me … marketing is about
                          Targeted
                          Audience


values.”
            -Steve Jobs, Apple Inc. Founder
The Golden Circle

       Why

       How
       What
People don’t buy
 what you do.
 They buy why
   you do it!
Build a Triangle of Trust &
     Be Transparent
                        Brand
                        Why
                    Purpose & Belief



                        Trust

                Customer Experience


 Communication Transparency                Value
     How                                   What
  Story & Promise                      Product & Service
Be Remarkable
Start Helping. Stop Selling.


"You will get all you want in life
   if you help enough other     Targeted
                                Audience


  people get what they want.”
     -Zig Ziglar, Motivational Speaker, and Author
Be the Purple Cow


“The world has changed. There
                                 Targeted
are far more choices, but there  Audience



 is less time to sort them out.”
        -Seth Godin, (Purple Cow) Best Selling Author
Marketing has
  Changed!
Before, During, and After
The Story of Inbound
                Marketing


                                     Targeted
                                     Audience




Brian Halligan – Founder   Dharmesh Shah – Founder
CEO, HubSpot               CTO, HubSpot
The Old Days:
How Advertising Worked
The Death of Advertising



                 Targeted
                 Audience
Now What?
• Start with the Why
• Be Helpful
• Stop Selling
• Build a Triangle of Trust
• Be Transparent
• Be Remarkable
New Marketing
    2013+
Inbound Marketing is the
       Solution

                 Targeted
                 Audience
Be Attractive
                           SEO, Blogging,
                           Social
                           Media, Viral
                           Videos, Freemi
                                Attract
                               Targeted
                           um Trials
                              Audience
 Online
Marketing            VS.       Audience
   Telemarketing,
    Direct
   Mail, Email
   Blast, Print, R
   adio
   Ads, PR, Paid
   Search
The Good News About
 Inbound Marketing
Increase Marketing
      Assets

      VS.
Great News! Lower Cost Per Lead
                                         Average Cost Per Lead
                                         Inbound Vs. Outbound
                            400
Average Cost Per Lead USD




                            350
                                                                        Targeted




                                                       cost per lead
                            300                                         Audience




                                                       61% lower
                            250                                         Outbound Marketing
                                                                        Domainated
                            200                                         Organizations
                            150                                         Inbound Marketing
                                                                        Dominated Organizations
                            100
                            50
                             0
                                  2010       2011    2012              Source: HubSpot
Inbound Marketing
      Works
• Attracts customers
• Builds relationships
• Increases marketing assets
• Is Cost effective
Inbound Marketing
   Methodology
                 Get
                Found



  Inbound
                        Convert
  Marketing



              Analyze
Inbound Marketing Campaigns

               Process                                                 Offer
 Offer
          Develop Targeted Offer to Generate
          New Email Contacts                                                           CTA +
                                                    Analyze                             LP
CTA +
 LP       Advertise Offer On Your Website


  LN      Automate Follow-up Emails
                                                                     Targeted
 Email    Market Offer to Existing Contacts                          Audience
                                                 Social                                        LN
 Blog     Attract Leads Through Blogging


Social    Use Social Media To Promote

                                                              Blog             Email
Analyze   Measure Every Element with Analytics
The Process
 Offer
          Develop Targeted Offers to Generate New
          Email Contacts
 CTA +
  LP      Advertise Offer On Your Website
  LN
          Automate Follow-up Emails
 Email
          Market Offer to Existing Contacts
  Blog
          Attract Leads Through Blogging
 Social
          Use Social Media To Promote
Analyze
          Measure Every Element with Analytics
Offer

                                    CTA +
   Analyze                           LP


               Targeted
Social
               Audience                 LN




             Blog           Email
Set Clear Goals           Offer




                 Offer
                                  LP




                  LP             CTA

Blog
       More      CTA
                         More     LN
                                           More
       Traffic           Leads           Customers
SM
                                 Email
                 Blog



                                 Blog
                 SM



                                  SM
Understand the
Lead Conversion Path
Build Your Sales Funnel
                  with Offers
    TOFU - Prospect knows there’s a
    problem Inbound Marketers are Publishers
            that needs to be solved
   Free       Free Guides &
Whitepapers     Tip Sheets
                              Free eBooks    Free Videos            TOFU
                                                           MOFU

MOFU – Prospect recognizes a need for                             BOFU
        a solution like yours
  Free
              Case Studies    Free Sample    FAQ Sheets
 Webinars




BOFU – Prospect seeks solution to their                      Customer
         need; ready to buy
                  Free        Estimates or
  Demos                                       Coupons
              Consultations      Quotes
How Inbound
Grows your
 Business
Case Study:
Inbound Marketing
Create the Offer
Create a Landing Page to Advertise
            the Offer
Create a Call-To-Action that
 Links to the Landing Page
Create Lead Nurturing
     Workflow Emails
that Follow Up with Leads
Create an Email Marketing Offer
      for Existing Contacts
Create and Publish a Series of
Blog Posts on the Topic of the Offer
Promote Landing Page and Blog
   Articles on Social Media
Integrate Pay-Per-Click Efforts
(PPC) & Outbound Marketing
Use Closed Loop Marketing
Analytics To Measure Results
Results! Weed Pro
    Inbound Marketing
   January 1st, 2012         November 1st, 2012
   Website Grade: 36          Website Grade: 90
   Indexed Pages: 33          Indexed Pages: 383
Social Media Reach: 868    Social Media Reach: 1,391


         2011                        2012
      9,950 Visits               25,973 Visits
 166 Program Estimate       537 Program Estimate
       Requests                   Requests
   76 Program Sales          321 Program Sales
$22,724 in Program Sales   $74,006 in Program Sales
Fall Aeration Inbound Campaign

• Campaign to existing and new customers
promoting Fall Aerations and Over seeding.

• Email Marketing, and social media
opportunities were created featuring Fall
Recovery Guides that stressed the importance
of Fall Aerations.

•Generated 319 estimate requests, 244 sales
that returned $34,784 in revenue.
Next Steps
Get Going
• Learn more
• Get Resources
• Commit to the Process
• Invest
• Begin
Learn More about Inbound




www.structuremarketing.com/boost-your-business-with-inbound-marketing
How we do
 inbound!
Build a Triangle of Trust &
     Be Transparent
                        Brand
                        Why
                    Purpose & Belief



                        Trust

                Customer Experience


 Communication Transparency                Value
     How                                   What
  Story & Promise                      Product & Service
Structure Marketing System
 7 Cycles for Inbound Marketing Success

                       Listen to
                       Demand


                                      Build a
           Analyze
                                     Powerful
           Growth
                                     Website

                      Define
                       Your
                      Brand
          Transform                 Drive Traffic
          Customers                  and Leads



                      Engage Your
                      Community
Define Your Brand

                                Policies & Guidelines    Hedgehog & BHAG




      Core Buyer Personas'
                                              Cycle 1:                     Goals, Plans, Challenges, &
                                                                                    Timelines




                                      Define
     Leads Scoring Framework
                                    Your Brand                             Benchmarks & Milestones




                                                         Key Performance
                               Service Level Agreement
                                                            Indicators
Listen to the Demand
                Groups and     Your
               Communities   Employees




                                              Your
 Keyword
                                            Customer
Research &
                                             Wins &
  Alerts
               Cycle 2: Listen               Losses




                     to
Monitor Your
  Brand             Demand                 Your Industry




                  Your          Your
                Prospects    Competitors
Build a Powerful Website

                                            Publishing
                                                                        Content Strategy
                                            Calendars




              Website Content                                                                            Email Strategy




                                                  Cycle 3:
                                                  Build a
         CTAs &Landing
             Pages                               Powerful                                                       Lead Workflow
                                                                                                                   Strategy




                                                 Website
                         TOFU, MOFU, BOFU
                                                                                           Mobile Strategy
                               Offers




                                                         SEO Strategy
Drive Traffic and Leads
                Integrating      Activate
                 Outbound        Inbound
                 Strategies     Campaigns




                        Cycle 4:
   Newsletter
                          Drive                Living By The
                                                 Calendar

                        Traffic &
                         Leads
                Activate PPC       PR
                 Campaigns     Opportunities
Engage Your Community

                       Customer     Keyword
                        Service      Alerts




        Customer
                                               Social Media
       Relationship
                                               Participation
       Management

                         Cycle 5:
                       Engage Your
        Answering
                       Community                Blogging &
                                                  Guest
        Questions
                                                 Blogging




                                    Industry
                      Brand Pages   Groups &
                                     Forums
Transform Customers
                     Lead                    Marketing
                   Conversion                Attraction




Lead Scoring            Cycle 6:                               Emotional
                                                               Connection

                       Transform
                       Customers
         Lead                                              Buying
       Workflows                                          Behavior



                                   Lead
                                Management
Analyze Growth

                         Conversion
                                                     Website
                            Rate
                                                     Analytics
                        Optimization




    Loyalty, Rete
       ntion
    and, Growth
                                   Cycle 7:                            Closed Loop
                                                                        Marketing
                                                                        Analytics
      Metrics
                                   Analyze
                                   Growth
                                                                 A/B & Multi-
            Content
                                                                   Variant
            Lifecycle
                                                                   Testing

                                           Key
                                       Performance
                                        Indicators
Structure Marketing Success
     Getting the best from inbound by:
 • Listening to every new lead

 • Creating content that educates, builds trust, and
 profile

 • Engaging in conversation that is more than a one-way
 process

 • Generating compounding results – Your improvement
 never ends

 • Transforming your sales leads into customers
Questions &
 Discussion

ROI Marketing and Advertising Your Web Presence (Inbound)

  • 1.
    ROI: (Return-on-Influence) Marketing and Advertising Your Web Presence (Inbound) Ohio Turf Foundation Conference & Show December 5, 2012 Presented by: Keith Gutierrez CEO Structure Marketing Structure Marketing.com @keithgutierrez Building Remarkable Brands #OTFINBOUND
  • 2.
    Success Is AboutMaking Those Who Believed In You Look Brillant -Dharmesh Shah Hi I’m Keith Gutierrez. Nice To Meet You. #OTFINBOUND @keithgutierrez CEO @StructureM www.structuremarketing.com
  • 3.
    Today’s Agenda Your Web Presence 1 The Evolution of Marketing and Advertising 2 Why the Real ROI is Return-on-Influence 3 The Story of Inbound Marketing 4 How Inbound Marketing Campaigns Work 5 Why you should Structure Your Marketing Targeted Audience
  • 4.
  • 5.
    What is Marketing? “Tome … marketing is about Targeted Audience values.” -Steve Jobs, Apple Inc. Founder
  • 6.
    The Golden Circle Why How What
  • 7.
    People don’t buy what you do. They buy why you do it!
  • 8.
    Build a Triangleof Trust & Be Transparent Brand Why Purpose & Belief Trust Customer Experience Communication Transparency Value How What Story & Promise Product & Service
  • 9.
  • 10.
    Start Helping. StopSelling. "You will get all you want in life if you help enough other Targeted Audience people get what they want.” -Zig Ziglar, Motivational Speaker, and Author
  • 11.
    Be the PurpleCow “The world has changed. There Targeted are far more choices, but there Audience is less time to sort them out.” -Seth Godin, (Purple Cow) Best Selling Author
  • 12.
  • 13.
  • 14.
    The Story ofInbound Marketing Targeted Audience Brian Halligan – Founder Dharmesh Shah – Founder CEO, HubSpot CTO, HubSpot
  • 15.
    The Old Days: HowAdvertising Worked
  • 16.
    The Death ofAdvertising Targeted Audience
  • 17.
    Now What? • Startwith the Why • Be Helpful • Stop Selling • Build a Triangle of Trust • Be Transparent • Be Remarkable
  • 18.
  • 19.
    Inbound Marketing isthe Solution Targeted Audience
  • 20.
    Be Attractive SEO, Blogging, Social Media, Viral Videos, Freemi Attract Targeted um Trials Audience Online Marketing VS. Audience Telemarketing, Direct Mail, Email Blast, Print, R adio Ads, PR, Paid Search
  • 21.
    The Good NewsAbout Inbound Marketing
  • 22.
  • 23.
    Great News! LowerCost Per Lead Average Cost Per Lead Inbound Vs. Outbound 400 Average Cost Per Lead USD 350 Targeted cost per lead 300 Audience 61% lower 250 Outbound Marketing Domainated 200 Organizations 150 Inbound Marketing Dominated Organizations 100 50 0 2010 2011 2012 Source: HubSpot
  • 24.
    Inbound Marketing Works • Attracts customers • Builds relationships • Increases marketing assets • Is Cost effective
  • 25.
    Inbound Marketing Methodology Get Found Inbound Convert Marketing Analyze
  • 26.
    Inbound Marketing Campaigns Process Offer Offer Develop Targeted Offer to Generate New Email Contacts CTA + Analyze LP CTA + LP Advertise Offer On Your Website LN Automate Follow-up Emails Targeted Email Market Offer to Existing Contacts Audience Social LN Blog Attract Leads Through Blogging Social Use Social Media To Promote Blog Email Analyze Measure Every Element with Analytics
  • 27.
    The Process Offer Develop Targeted Offers to Generate New Email Contacts CTA + LP Advertise Offer On Your Website LN Automate Follow-up Emails Email Market Offer to Existing Contacts Blog Attract Leads Through Blogging Social Use Social Media To Promote Analyze Measure Every Element with Analytics
  • 28.
    Offer CTA + Analyze LP Targeted Social Audience LN Blog Email
  • 29.
    Set Clear Goals Offer Offer LP LP CTA Blog More CTA More LN More Traffic Leads Customers SM Email Blog Blog SM SM
  • 30.
  • 31.
    Build Your SalesFunnel with Offers TOFU - Prospect knows there’s a problem Inbound Marketers are Publishers that needs to be solved Free Free Guides & Whitepapers Tip Sheets Free eBooks Free Videos TOFU MOFU MOFU – Prospect recognizes a need for BOFU a solution like yours Free Case Studies Free Sample FAQ Sheets Webinars BOFU – Prospect seeks solution to their Customer need; ready to buy Free Estimates or Demos Coupons Consultations Quotes
  • 32.
  • 33.
  • 34.
  • 35.
    Create a LandingPage to Advertise the Offer
  • 36.
    Create a Call-To-Actionthat Links to the Landing Page
  • 37.
    Create Lead Nurturing Workflow Emails that Follow Up with Leads
  • 38.
    Create an EmailMarketing Offer for Existing Contacts
  • 39.
    Create and Publisha Series of Blog Posts on the Topic of the Offer
  • 40.
    Promote Landing Pageand Blog Articles on Social Media
  • 41.
  • 42.
    Use Closed LoopMarketing Analytics To Measure Results
  • 43.
    Results! Weed Pro Inbound Marketing January 1st, 2012 November 1st, 2012 Website Grade: 36 Website Grade: 90 Indexed Pages: 33 Indexed Pages: 383 Social Media Reach: 868 Social Media Reach: 1,391 2011 2012 9,950 Visits 25,973 Visits 166 Program Estimate 537 Program Estimate Requests Requests 76 Program Sales 321 Program Sales $22,724 in Program Sales $74,006 in Program Sales
  • 44.
    Fall Aeration InboundCampaign • Campaign to existing and new customers promoting Fall Aerations and Over seeding. • Email Marketing, and social media opportunities were created featuring Fall Recovery Guides that stressed the importance of Fall Aerations. •Generated 319 estimate requests, 244 sales that returned $34,784 in revenue.
  • 45.
  • 46.
    Get Going • Learnmore • Get Resources • Commit to the Process • Invest • Begin
  • 47.
    Learn More aboutInbound www.structuremarketing.com/boost-your-business-with-inbound-marketing
  • 48.
    How we do inbound!
  • 49.
    Build a Triangleof Trust & Be Transparent Brand Why Purpose & Belief Trust Customer Experience Communication Transparency Value How What Story & Promise Product & Service
  • 50.
    Structure Marketing System 7 Cycles for Inbound Marketing Success Listen to Demand Build a Analyze Powerful Growth Website Define Your Brand Transform Drive Traffic Customers and Leads Engage Your Community
  • 51.
    Define Your Brand Policies & Guidelines Hedgehog & BHAG Core Buyer Personas' Cycle 1: Goals, Plans, Challenges, & Timelines Define Leads Scoring Framework Your Brand Benchmarks & Milestones Key Performance Service Level Agreement Indicators
  • 52.
    Listen to theDemand Groups and Your Communities Employees Your Keyword Customer Research & Wins & Alerts Cycle 2: Listen Losses to Monitor Your Brand Demand Your Industry Your Your Prospects Competitors
  • 53.
    Build a PowerfulWebsite Publishing Content Strategy Calendars Website Content Email Strategy Cycle 3: Build a CTAs &Landing Pages Powerful Lead Workflow Strategy Website TOFU, MOFU, BOFU Mobile Strategy Offers SEO Strategy
  • 54.
    Drive Traffic andLeads Integrating Activate Outbound Inbound Strategies Campaigns Cycle 4: Newsletter Drive Living By The Calendar Traffic & Leads Activate PPC PR Campaigns Opportunities
  • 55.
    Engage Your Community Customer Keyword Service Alerts Customer Social Media Relationship Participation Management Cycle 5: Engage Your Answering Community Blogging & Guest Questions Blogging Industry Brand Pages Groups & Forums
  • 56.
    Transform Customers Lead Marketing Conversion Attraction Lead Scoring Cycle 6: Emotional Connection Transform Customers Lead Buying Workflows Behavior Lead Management
  • 57.
    Analyze Growth Conversion Website Rate Analytics Optimization Loyalty, Rete ntion and, Growth Cycle 7: Closed Loop Marketing Analytics Metrics Analyze Growth A/B & Multi- Content Variant Lifecycle Testing Key Performance Indicators
  • 58.
    Structure Marketing Success Getting the best from inbound by: • Listening to every new lead • Creating content that educates, builds trust, and profile • Engaging in conversation that is more than a one-way process • Generating compounding results – Your improvement never ends • Transforming your sales leads into customers
  • 59.