Rethinking Work: the Next Chapter in Social Collaboration - Sameer Patel

Rethinking Work: the Next Chapter in Social Collaboration - Sameer Patel

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  ` Sameer Patel, GroupVice President & GM, Enterprise Social Software, SAP @sameerpatel Rethinking work: The next chapter in social collaboration
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  42.4%Growth rate of socialsoftware IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 Forecast You’ve heard all that statistics… Social, for Business is BIG 4.5BRevenue growth by 2016
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  Designed to seamlesslyconnect your employees, your customers, your partners ….like never before Enterprise 2.0 Social Business Social Enterprise
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  But let’s getreal. It’s not really working…..
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  77% of employees neveruse their enterprise social network and only 3%use it once each day Forrester Research, 2012 The research is now here: Adoption never came.
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  IDC Market AnalysisWorldwide Enterprise Social Software 2012-2016 Forecast And Executives don’t get these nebulous metrics productivity sharing collaboration comments engagement connections transparency “Where’s the Business in Social Business?”
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  © 2013 SAPAG. All rights reserved. 7 Because Social in the enterprise is happening on Mars and business on Venus Why is this?
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  While we workhere…. People Process Applications Data Content
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  Social Collaboration happensin a vacuum, today.
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  THE BIG OPPORTUNITY
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  $1.3 Trillion Annual valuethat can be unlocked by social technologies McKinsey Global Institute 2012 It’s not Big. Its really, really BIG
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  Increase Revenue Decrease Cost MitigateRisk Continuously Delight and Satisfy Customers Improve Talent Performance Optimize the Demand and Supply Chain Make Data Driven Decisions at every level Here’s your reality
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  But almost all businessactivities have unstructured gaps to fill. Transactional systems are excellent at repeatable processes The Transformational Opportunity from Social Collaboration will come from closing Business Loops
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  95% Is the increasein profits by boosting customer retention by 5% Manage customer records and interactions and analyze trends. Customer Performance Traditional CRM But Flowtown/Spoken communications : http://ow.ly/jgMb8
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  Build strong customer communitiesto delight customers and lower acquisition costs. Manage customer records and interactions and analyze trends. Customer Performance Customer NetworksTraditional CRM That’s closing the loop
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  Talent Performance Talent ManagementBut Quickly ramp up employees to shorten time to productivity. $135,000 per year Average cost to onboard and support a salesperson. Source: Forrester Research – Sales Enablement Forum
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  Talent Performance That’s closingthe loop Talent Management Talent Networks Manage goals and learning objectives. Leverage knowledge as a strategic asset.
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  Financial Performance &Risk Mitigation Execute Order to Cash, Identify Risk, Manage Compliance. Financial Management 88% Of CFOs believe more streamlining of financial processes is needed to increase company performance. But
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  Financial Performance &Risk Mitigation That’s closing the loop Execute Order to Cash, Identify Risk, Manage Compliance. Financial Management Manage exceptions and drive decisions. Performance Networks
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  Supply Chain Performance SupplyChain Management But Execute Procure to Pay efficiently. 42% Need more cost reduction by increased efficiencies in communications and transactions. Source: Aberdeen Supplier networks v2.0, April 2012, Constantine G. Limberakis
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  Supply Chain Performance That’sclosing the loop Supply Chain Management Business Networks Execute Procure to Pay efficiently. Galvanize your supply chains to become strategic partners.
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  People Applica- tions Content Processes Data Customers Partners Employee Networks CRM HCM Supply Chain ERPDocuments Videos Lead toClose Order to Cash Social Media Data Internal Data The Next Chapter: Social collaboration needs to surface at the point of decision making, action and business execution. To accelerate real business performance.
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  … is practical:It leverages your existing investments and feeds your existing KPIs to drive revenue, reduce costs, and mitigate risk … is available: Comes integrated, today. … is achievable: You already have most of the ingredients: applications, processes, data, content This version of Social Collaboration…. The Future of Work is here. Start Now.
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  © 2013 SAPAG. All rights reserved. 24 Sameer Patel @sameerpatel sap.com/jam Thank You