Sara Mahone Resume_2016_final

Sara Mahone Resume_2016_final

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  Sara Mahone 6654 WhisperGlen Dr. E, Jacksonville, FL | Cell: 904-673-0675 | [email protected] Profile Works well in challenging, deadline-oriented environments, individually or as part of a team. Proficient in project implementation and coordination, and highly experienced in client relationship management and support. Well versed in prepaid client compliance and regulatory requirements. Summary of Skills ● Excellent written and verbal communication skills ● Expert in training, client on-boarding and program implementation ● Seasoned in management, team building and process improvement ● Thorough knowledge of Microsoft Office Suite, WebEx, Survey Gizmo, SharePoint, and Lotus Notes ● Skilled in procedure writing and execution ● Strong organizational, analytical and prioritization skills ● Extremely fast learner with proactive and anticipatory approach to learning new responsibilities and assignments Accomplishments ● Successfully managed conversion implementations of 75+ clients ● Onboarded more than 350 pay card clients ● Co-developed compliance and risk management procedures for Onboarding team ● Protect the bank, business line and clients by following sound due diligence protocols and adhering to regulatory requirements ● Created and implemented Onboarding new hire training procedures ● Completed Project Management training ● Developed and instituted program adoption procedures and strategy for Onboarding team ● Co-developed onboarding and program adoption metrics for Onboarding team ● Became subject matter expert for ePaystubPLUS training and onboarding Professional Experience Client Development Specialist, Team Lead U.S. Bank/FSV Payment Systems 2013-Present  Manage client relationships for clients with a paycard opportunity of 50 to 5000  Achieved a 20.16% increase in paycard adoption rates for assigned clients in 2015  Developed and maintain database for tracking team and personal paycard trends and adoption rates/increases  Manage compliance and regulatory requests, including all client communication, from multiple departments within prepaid division  Assist in development and review of all client-facing training materials  Lead team in any change order, shutdown or change control needs  Manage and report team metrics, monthly  Develop solutions for issue resolution and client satisfaction ● Implement and oversee large and small projects as needed ● Direct the implementation of new clients as well as manage day to day support of client operational functionality, productions issues, implementation activities and business applications for a variety of products ● Responsible for training/mentoring all new team members ● Department SME for several products, including GPR program, ePaystubPLUS and TIPS
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  Key Hourly Manager/Server Biscotti’s 2008-2013 Responsible for writing and maintaining scheduling system for all FOH employees  Managed and coached FOH staff for performance  Promoted guest satisfaction to ensure loyalty  Trained all new employees to company expectations  Assisted with coordination of 200+ large and small catering events  Provided feedback to owners and senior managers when necessary Manager Darden Restaurants 2004-2008  Managed approximately 3,000 guests weekly, with an average sales increase of 6% per period YOY  Balanced service with costs to ensure profitability  Promoted guest satisfaction to ensure loyalty  Managed and coached FOH staff to maximum levels of performance  Monitored BOH for proper sanitation, food quality and presentation  Facilitated selection/assessment/orientation of all new employees  Purchased/controlled inventory with attention to budget guidelines  Analyzed monthly P&L reports  Maintained food cost of 5.8% or better Involved in special projects such as:  Regional Culinary Captain  Created employee training courses Key Hourly Manager/Bartender/Server Applebee’s 1998-2004  Responsible for writing and maintaining scheduling system for all FOH employees  Managed and coached FOH staff for performance when needed  Promoted guest satisfaction to ensure loyalty  Trained new employees to company expectations  Provided feedback to senior managers when required Office Manager Wiggins Construction 1995-1998 ● Efficiently managed all day-to-day aspects of front office ● Maintained busy multi-line phone system, client files, and project approvals and documents ● Utilized various project management computer programs to support daily office functions ● Assisted with payroll, billing and all client communications Education Florida State College at Jacksonville* Bachelor of Applied Science in Business Supervision & Management *Member of Phi Theta Kappa, National Honor Society *Student member of Society for Human Resource Management